Tracy Domengeaux

Cypress, TX *****

ad3est@r.postjobfree.com

+1-504-***-****

Work Experience

Corporate Payroll/ Billing Specialist

Cenergy International Services - Houston, TX

June 2015 to Present

Process corporate internal and 3rd party employee payroll for all 50 states in the U.S. and Canada. Produce emergency checks, ACH and Wire Transfers, as well as settlements when needed. Process payroll garnishment checks, and invoices for billing within a timely manner.

• Work with PeopleSoft and all other programs to process all payroll for our external employees.

• Setup all new hires, updated all pay rates and benefit changes.

• Distributed ACH checks to our external employees often exceeding deadline expectations. Created audit reports to ensure all payroll and garnishments were processed correctly.

• Used following programs PeopleSoft, Avionte, ADP, GreenShades; CBRES, AMBU, IQNavigator, DocuPeak, SAP, ACTIAN. Citrix, and many more.

• Managed all client units for all open A/R accounts

• Update rate and data changes for all A/R accounts.

• Setup new A/R accounts

Funeral Liaison/ Senior Collector/ Billing/ Commission Specialist Outsource Partners International Corporate - Houston, TX May 2008 to June 2015

· Liaises between Corporate and Funeral Homes/Cemetery locations

· Payment Posting, Incoming Wire Payments and Contract Ordering

· Billing/Invoicing Customers

· Customer Complaints and System Errors

· Acquisitions and Divestures

· Billing/Collections: 160 Funeral Home Locations. Implemented collection lettering system for delinquent customers. Mailing monthly letters every 15 days and monthly statements every 30 days. Approving arrangements with families on overdue funeral bills. Submitting accounts over 180 days past due to outsourced collection agency. Approve/Deny settlement offers and/or payment plans based on payment history and/or payment security options. Review customer collection status with Outsourced Collection Agency for possible balance write-offs or pursue legal actions for payment.

· Customer Service: Resolve customer complaints by taking direct action whenever possible or by routing the complaint to the appropriate for resolution. Follow up on complaints to ensure "Guaranteed Quality Customer Service"

· Commissions: 162 Funeral Locations. Calculating Salesmen commissions for payroll weekly for 5 Vendors (PreNeed Trust/PN Insurance) Commission Payments

· Texas Withdrawals-Assist with withdrawing Trust funds on customer behalf. Retrieving paperwork, correcting/revising customer contracts, Texas Department of Banking Forms, mailing revised paperwork to customer for their records, along with letter of explanation.

· Accounts Receivable/Payable: Post monthly payments on accounts received from outsourced three (3) Collection Agencies. Create Invoices for fees on ALL accounts collected by outsourced collection agencies and submit for payment.

· Skiptrace via Accurint online systems to locate customers with outdated contact information.

· ACH Payment Posting: Wire Transfers via Insurance Proceeds on Preneed/AT Need funeral policies.

· Managing Projects: Heading Projects to streamline billing, collections, monthly statements/Letter process.

· Assist Manager & Supervisor in optimizing work flow, troubleshooting and problem solving to ensure business goals are met.

· Software: Microsoft Office, Business created CFSS System, People Soft, and PDF Writer

· Work with Funding, Credit and Accounts Receivable Department. To insure all wires and direct deposits are processed correctly.

Claims Manager/ Accounts Receivable

TRC Services Timberoof Roofing Co - Houston, TX

January 2006 to August 2007

· Estimates: File Casualty Claims with insurance companies for re-roofing systems, completed estimates through Exactimate (Estimating Ins. Software), forwarding estimates to insurance companies for approval for initial payment, and following up with as needed supplement invoicing for final payment.

· Assist supervisors in optimizing work flow, troubleshooting and problem solving to insure business goals are met

· Warranties: Complete Tile & Shingle Warranties and forward to homeowners after re-roofing system is complete and implemented filing system for accuracy and awareness.

· Collections: Made daily collection calls to homeowners that are from 30 days’ delinquent to legal status. Also, implemented collection lettering system for delinquent customers.

· Accounts Receivable/Data Entry: Enter claim payments and new claims on computer system, inputting concise yet sufficient file documentation.

· IT Assistant: Help maintain computer system accuracy, troubleshooting, help desk, and sending web-based reports (crystal reports) to other employees/salesmen within the company and cc higher management to review for weekly meetings to

· Filing, answering multi-phone line system, schedule monthly meetings, submits notes from monthly to all employees in “Memo” form, and organized all company events (special occasion parties, and roofing events). Create and Prepare reports through excel system to reflect project(s) growth from start to finish Master Collector/ Account Manager

Sears Credit CitiGroup - New Orleans, LA

January 1996 to December 2004

· Assisted with preventing losses over $1 million per month, and driving more than

$2 million in receivables revenue per year

· Collected on accounts 30 days to charge off status (after 6 months) in delinquency. Handled separate accounts considered as “High Balance” accounts in addition to daily accounts totaling over $1million in delinquency on a monthly basis.

· Customer Service: Resolve customer complaints by taking direct action whenever possible or by routing the complaint to the appropriate for resolution. Follow up on complaints to ensure “Guaranteed Quality Customer Service"/

· Identify patterns of the past due accounts and suggest solutions to eliminate future client late payments. Skiptracing skills: Locating customers to resolve delinquency levels by use of Fastdata & Focis Software, retrieving credit bureau reports from all three companies (Experian, Transunion, and Equifax)

Education

Associate of Science degree in Computer Information Technology Management

Delgado Community College - New Orleans, LA

August 2000 to May 2005

Skills

• ACH/ Wire Transfers

• Accounts Payable/ Receivable

• Billing Experience

• MS Excel

• Time Management

• Payroll

• Office Experience

• Accounting Software

• Invoicing

• Accounting

• Kronos

• Workday

• Microsoft PowerPoint

• Microsoft Outlook

• PeopleSoft

• Human Resources

• Benefits Administration

• DocuSign

• Adobe

• Workforce Now (ADP)

• Microsoft Excel

• Data entry

• Microsoft Word

• SAP

• Citrix (5 years)

• DocuPeak (5 years)

Certifications and Licenses

Texas Notary Public

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