Jyothi Dev

Phone: 713-***-****.

Email ID: ad3es7@r.postjobfree.com

PROFESSIONAL SUMMARY:

A transformational leader with 16+ years of extensive experience in Banking Risk Management, Anti-Money Laundering, and Financial Fraud domains. Led critical and highly visible customer initiatives, driving excellence and ensuring customer value. Passionate agile practitioner and a subject matter expert committed to following Agile/ scrum practices to guide, facilitate, and equip the team to deliver value sprint after sprint. Experience in facilitating agile teams.

TECHNICAL SKILLS:

Domain: Anti-Money Laundering and Financial Fraud (AML-KYC), Banking Regulations and Recommendations (Basel, AMLA, FATF), Process Management, Banking and Financial Services operations, Operational Risk Management (ORM), Credit Risk Management.

Soft Skills: Strong Analytical and Communication skills, Relationship Management, Coaching and Mentoring, Continuous Learning and Continuous Improvement, Team Leadership and Facilitation, Skill Building, Change Management, conflict management

Project Skills: Product Backlog Management, PI Planning, Stakeholder Management, Business Analysis, Requirement Gathering, Data Analysis and Reporting, Data Migration, Application Migration, Facilitating Sprint Ceremonies and ART cadences.

Frameworks: Scrum, Kanban

Methodologies: Agile/ waterfall,

Databases: SQL Server

Tools (Software): JIRA, MS Office suite

CERTIFICATIONS/AWARDS

Professional Scrum Product Owner 1, October 2023

SAFE 6.0 Scrum Master (SSM), June 2022, June 2023

Professional Scrum Master I, September 2021

International Certification on Banking Risk and Regulation, GARP, USA.

Certified Associate of the Indian Institute of Banking and Finance

Certificate Exam in AML and KYC by the IIB&F

EDUCATION:

Post Graduate in Agriculture from Kerala Agricultural University

Post Graduate Program in Management from Great Lakes Institute of Management, Chennai, India

PROFESSIONAL EXPERIENCE:

Business Process Specialist

November 2023 onwards

Project: BSA/AML initiatives

Deliverables: Backlog Management, Agile Transformation

Responsibilities:

Backlog Management – Prioritization, Planning of deliverables

Kanban workflow optimization. Capacity planning

Coaching the development team on the agile practices.

Coaching the management on the agile delivery.

Lead Business Analyst Synechron Inc Charlotte, NC

April 2022 till October 2023

Project: Global Financial Crimes Technology AML surveillance -Investigation Support System – Implementation of Single store

Team Size: 11

Client: Bank of America, Remote

Deliverables: Data migration to Single Store

Role: Lead Business Analyst and Scrum Master

Description:

oWorked as a lead Business Analyst and Scrum Master for the implementation of a Data caching layer (Single store) for Investigation Support Application for performance improvement. This helped investigators save time in generating the reports and reducing the delay in the investigation decisions.

Responsibilities

Worked with Global Financial Crimes for the Investigation Support Reporting Solutions (ISS) which supports Anti Money Laundering Case Investigations.

Supported the implementation of Data Caching to improve the speed and predictability of the application performance. The project is regarding the implementation of a data caching layer to load the data in batches to ensure faster loading of the reports in the UI. The problem that was addressed is that the Database is slow and it takes longer time to load the reports if data is pulled directly from the database

Worked with the development team to analyze the data flow, data quality assurance, and performance monitoring through unit testing and system integration testing. all through the development.

Worked with the developers to plan the sprint commitments.

Liaised with PO to gather requirements, and update the backlog by creating, prioritizing, and updating the stories in Jira.

Coordinated the daily stand-up meetings and ensured all the impediments were discussed and solved among the team members.

Assisted the PO in PI planning and release schedules.

Provided support to the users during User acceptance testing.

Project: Global Financial Crimes Technology AML surveillance- Investigation Support System – Implementation of Correspondent Bank Risk Reporting

Team Size: 8

Client: Bank of America, Remote

Deliverables: Data enhancement in the reporting application

Role: Lead Business Analyst and Scrum Master

Description:

oWorked as a Lead Business Analyst and Scrum Master for Reporting the Correspondent Bank Risk Information through an Investigation Support Reporting Solution.

oLed the end-to-end development of the Correspondent Bank Risk Reporting from Requirement gathering, defining quarterly epics, creation of user stories, knowledge sharing with the team, and ensuring the quality of the increments. The Correspondent Bank Risk module is an enhancement to facilitate the application to furnish correspondent bank transactions to the investigator for monitoring B2C transactions, as part of revised regulatory guidelines.

Responsibilities:

Requirement Analysis

Worked with the PO on the UI and data requirements.

Analyzed the data requirements, and upstream dependencies and created mock screens and data mappings.

Planning

Created relevant epics for the PI planning period.

Coordinated with upstream applications for data availability. Analyzed the data and reporting specifications with the team to create stories in the backlog.

Enabled prioritization of the stories based on business urgency and technical feasibility.

Execution

Effective planning of sprints to commit to workable stories.

Create Epics based on the features planned for the year based on the product planning

Create stories for the Sprints based on INVEST criteria.

Facilitated daily stand-up meetings enabling effective communication of accomplishments and impediments.

Facilitated constructive discussions to enable the team to discover solutions.

Ensured proper quality review of the development through pair programming of developers and quality analysts.

Backlog grooming and prioritization to ensure the Definition of Ready

Update the backlogs as and when user requirements get modified.

Organize Sprint Review sessions

empowering the developers to present the deliverables. In the System Demo.

Work with the PO and stakeholders to coordinate the Reviews and ensure customer satisfaction.

Conduct Retrospectives and facilitate the team to define the Definitions of Ready and Definition of Done.

Coached the team to commit to the appropriate velocity and track with KPIs like Burnt Down Chart, Sprint Reports, etc.

Project: Global Financial Crimes Technology - Search Analytics – Wire Surveillance Migration and Enhancements

Team Size: 12

Client: Bank of America, Remote

Deliverables: Application migration – Desktop application migrated to web-based application with functional enhancements.

Role: Lead Business Analyst

Description:

oWire Surveillance migration from desktop-based application to web-based application, with functionality enhancements. This migration with additional analytical enhancements would facilitate the Wire transaction surveillance investigation to analyze the wire transactions more effectively saving time and increasing accuracy.

Responsibilities:

Leading the migration of Payment Surveillance applications from legacy desktop applications to web-based applications.

Conduct a detailed analysis of the complex functionalities and algorithms in the legacy application

Lay down module-wise functionalities and dependencies.

Define UI design and data mappings.

Facilitated PI Planning – created Epics for the Quarter. Facilitated the creation of stories and planned the sprints during breakout sessions.

Knowledge sharing with the developers to equip the team with a functional understanding of the requirements

Working with Developers and the Product Owner to analyze the functionalities, and assess the impact on system performance.

Assisted the developers and QAs in the Unit testing and system Integration testing to ensure the quality of the deliverables.

Maintain the backlog - Prioritizing stories based on the MoSCoW technique and backlog grooming to align with the Definition of Ready.

Maintain Jira hygiene by regularly updating the status of stories, and adding attachments, descriptions, and comments. Ensuring the version details, linked issues and bugs, testing requirements, sprint and release plan details.

Be with the team to empower them with sufficient knowledge of the deliverables, and facilitate them to define the Define of Done and coordinate among themselves to ensure quality deliverables.

Active stakeholder interactions to accommodate changing business requirements, encourage consistent feedback, and facilitate periodic system demos, status update cadences, and release planning.

Enabled and empowered the team with 3 critical releases.

Scrum Master Unbound Solutions Inc Atlanta, Georgia

July 2021– April 2022

Project: Implement an E-Commerce application for a non-profit organization

Team Size: 8

Client: Green Cell, Remote

Deliverables: e-commerce website for a non–profit organization

Role: Scrum Master

Description:

oDesigning and implementing an E-commerce website for a non–profit organization that is committed to creating awareness of eco-friendly products and practices

Responsibilities :

Facilitating the Product backlog creation, ordering, and refinement by the Product owner

Facilitated stakeholder interactions and sharing of product vision among the whole team

Facilitated the Sprint planning and ensured clarity in Sprint goal and refined PBIs for sprint backlog.

Facilitated Sprint Review and Retrospective, for adapting the future product backlog and improving the team effectiveness.

Facilitated Release planning for the team

Facilitated conflict resolution and focus toward the Sprint goal

Lead Business Analyst Standard Chartered Bank Ltd. Chennai, India

October 2010 – February 2014

Project: Risk Management Applications BAU for Credit and Operational Risk applications

Team Size: 8

Client: Standard Chartered Bank Ltd.

Deliverables: Data and functionality enhancements and BAU for Operational Risk Management application and Credit onboarding application

Role: Lead Business Analyst

Description:

oImplementing Operational Risk Assessment and Monitoring application.

oProcess Mapping, Facilitating Key Risk Self-Assessment (KRSA), and planning the controls including KCSA processes

oManaging the BAU and feature enhancements for the application which does Credit risk assessment of onboarding customers, Application for Customer Due Diligence and credit rating,

Responsibilities:

Designing the ORM application to record and monitor the risks identified at unit levels of various LOBs

Training the SPOCs of the Units on Process mapping and Risk assessment

Quantifying the Risk and planning the control implementation with the help of heat maps

Implementing the enhancement features in the ORM application through incremental development using agile methodologies.

Planning of the enhancements and the deliverables for the Quarter.

Supporting the team in defining the final state of the deliverables and ensuring team collaboration to deliver increments aligning with the defined standards.

Regular stakeholder interactions to enable constant feedback and requirement refinement.

Managed the applications for Onboarding Credit Risk Assessment Operational Risk Monitoring and Reporting, Customer Identification, and Monitoring applications for BAU and feature enhancements.

Plan the features for each release

Conduct technical grooming sessions to analyze the process flow and Data requirements

Ensure the use cases align with the user requirements before taking it up for development.

For BAU, Ensured effective management of the ticket queue.

Analyzed the issues and identified the root cause of the issues.

Analyzed Data loads, transformations, and UI mappings.

Met SLAs consistently without a single breach.

Project: Operational Risk Management – Creating the product vision for implementing the ORM framework for the bank.

Team Size: 2

Client: Standard Chartered Bank Ltd.

Deliverables : Product design and prototype development

Role: Lead Business Analyst

Description:

oThe management formulated the Operation Risk Management Framework for the bank. In order to implement the integrated assessment, monitoring, and management of operational risks across various LOBs, the vendor applications were evaluated for their capabilities.

Responsibilities:

Led the product development initiative to create an Integrated Operational Risk Management application.

Trained in the Operational Risk Framework of the Bank

Led the technology initiative leading to the product vision for the Operational Risk Framework

Was a single representation from the technology team.

Liaised with four shortlisted vendors for the development of the prototype.

Created use cases for the prototype development.

Coordinated with the vendors sharing knowledge on data flow, process flow, and workflow requirements.

The vendors were supported with cadence meetings to clarify the queries.

Regular quality checks were conducted during the prototype development.

Assisted the management in screening the prototypes and identifying the most preferred vendor application.

Senior Systems Analyst Mahindra Satyam Chennai, India

June 2006 – September 2010

Project: Business Intelligence and Data Warehousing Treasury Analytics and Reporting

Team Size: 10

Client: CITCO -a hedge fund major

Deliverables: Creation of the Data warehouse, Data Migration, Development of Reporting and Dashboard.

Role: Lead Business Analyst

Description:

oSupported the key technological initiatives for Treasury Analytics and Reporting, for the world’s largest hedge fund administrator CITCO.

oA waterfall project – Worked from the Requirements gathering phase through analysis, Data warehouse development, data migration, Reporting and Dashboard, and Testing.

Responsibilities:

Platform migrations to RDBMS – Data in silo databases were migrated to Teradata.

Led the Requirement Gathering and Analysis for data requirements and created FRD.

Supported data modeling to ensure all the tables and views were created to facilitate the analytics and reporting applications.

Provided the data mapping to ensure proper migration of data into RDBMS.

Supported data transformation and Data quality assurance including batch loading.

Defined the Reporting and Dashboard specifications in FRD.

Imparted functional knowledge to the developers and handheld the team during the development.

Conducted the Unit testing and system testing of the data, reports, and dashboards.

Coordinated the UAT and Customer Acceptance

Received Client appreciation.

Project: Business Intelligence and Data Warehousing Market Analytics and Reporting and Dashboard

Team Size: 7

Client: GODIVA - a major chocolatier

Deliverables: Creation of the Data warehouse, Data Migration, Development of Reporting and Dashboard.

Role: Lead Business Analyst

Description:

oDeveloped an application for Market Analytics, Reporting, and Monitoring Dashboard for GODIVA, a leading chocolatier.

oA waterfall project - Worked on Reporting and Dashboard modules

Responsibilities:

Supported the data migration (ETL), to migrate the market statistics into the RDBMS.

Worked with the team to create a data model that would effectively enable analytics and reporting and also allow flexibility to accommodate more functionalities over time.

Provided data mapping for the tables and views defined.

Defined the Reporting and Dashboard specifications in FRD.

Imparted functional knowledge to the developers and handheld the team during the development.

Conducted the Unit testing and system testing of the data, reports, and dashboards.

worked with the Development and Quality teams.

Coordinated the UAT and customer acceptance.

Ensured quality of the deliverables and stakeholder satisfaction through effective team management and participatory leadership.

Chief Manager Repco Bank Ltd. Chennai, India

December 1998 – March 2006

Description:

oManaged the Business Development activities of branches.

oAt Corporate HQ, supported ALM, Corporate Planning, and Risk Management.

Responsibilities:

Managed Branch administration and Business Development initiatives.

Managed the credit appraisal, Credit risk assessment, Processing, and Recovery

Led the corporate training and development programs.

Managed the Credit Risk management and Corporate Lending.

Analyzed the Bank Processes, and enabled the management to implement process controls and performance improvement practices.

Represented in the ALM committee of the Bank.

Supported Corporate Planning and Business Forecasting

Supported Product Design and Development.

FULL ADDRESS :

510, Checker Drive

Buffalo Grove, Illinois - 60089

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