WOODSON SIMON

Lexington, NC ***** 336-***-**** ad3err@r.postjobfree.com WWW: Bold Profile

Professional Summary

I am seeking an entry-level position to build upon my current skill set to contribute to the company. Articulate, proactive and strategic personnel capable of handling detailed projects from initial scope and planning through execution and follow-up. An excellent communicator, both verbally and written, with a proven track record of completing projects efficiently and effectively. Determined and goal-oriented, my work experience with excellent communication skills and a strong customer focus provides a great starting point and career with your company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills

Problem-Solving

Meeting Coordination

Customer Service and Care

Service Support

Hardware Diagnostics

Performance Testing

Customer Service

User Support

Work History

Non-Profit Director 03/2016 to Current

Hope Of Life – High Point, NC

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assisted in organizing and overseeing assignments to drive operational excellence. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Collaborated with program teams, community organizations, peers and volunteers in execution of events and activities.

Developed and maintained mutually beneficial relationships with agencies and organizations across state.

Collected and analyzed data to identify community needs before implementing programs to multiple audiences across state.

Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.

Provided leadership, guidance and support to staff members. Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Assessed community needs and identified resources for social and community service programs. Partnered with local organizations to expand access to social and community services. Work At Home Agent (with Costco) 01/2020 to Current Alorica Inc.

Talks to customers over the phone, email, online chat, or social media to resolve their questions or concerns

Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary

Schedule prompt delivery

Return order and Replacement

Help Customers place online order.

Fraud Investigation Analyst 01/2020 to 01/2023

Barclays bank

Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers' accounts

Monitored debit card fraud alerts daily and take necessary action to protect customers and the bank

Identified fraud patterns through the monitoring of high-risk countries and merchants Contributed to the creation of fraud rules by providing analytical data to support decisions Ensured information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor

Reviewed all alerts from external sources, including VISA CAMS, FICO, etc And ensured that appropriate actions are taken to mitigate fraud Accurately documented all actions taken on a case

Verified activities through outbound calls and/or send “Potential Fraud Alert” e-mails to customers

Responsible for reconciling debit card fraud disputes claims with the Master Fraud Transactions Provided support to the Operational and Business units of the organization on fraud related matters

Regularly prepared reports for the bank's Risk Management Organization Responsible for maintaining knowledge of fraud situation in the industry Reported risk information and findings to the immediate supervisor in a timely manner Actively participated in team meetings; share information and make suggestions for improvements to fraud operations

Executed tasks using resources like TSYS, AS 400, CCD, LEXIS NEXIS, POWERCUREVE, CITRIX. Store Manager 01/2013 to 01/2017

Wireless store

Oversaw and maintained the integrity of store operating procedures Coached and developed a high-performing sales team and service and repair staff Exceeded organizational performance and individual performance goals Maximized the customer experience by 'selling a complete solution' Led marketing to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, print marketing and promoting the brand inside and outside the retail store location

Assisted in recruiting tasks

Cultivated high customer satisfaction survey scores Assisted and supported store associates.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Managed inventory control, cash control, and store opening and closing procedures. Assisted with hiring, training and mentoring new staff members. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

IT Certificate 01/2019

Guilford Technical Community College - Jamestown, NC Additional Information

Ability to play various music instruments, Hatian Creole and French Education Certification

Guilford Technical Community College, CompTIA Network+ Certification Certifications

IT Network

Languages

French Haitian Creole

Full Professional

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