Maria L. Hendricks

MEDICAL ASSISTANT/ HEALTHCARE MANAGEMENT

GRADUATE

Mineral Virginia l 703-***-**** ad3eqy@r.postjobfree.com Objective

I am a highly motivated and skilled professional with a Bachelor of Science in Business and Healthcare Management and a Master of Science in Healthcare Management. I have over five years of experience in leading and managing healthcare projects, programs, and teams in various settings. I have a proven record of accomplishment of delivering high-quality results, improving efficiency and effectiveness, and fostering collaboration and innovation. I have strong analytical, communication, problem-solving, and decision-making skills, as well as a passion for healthcare improvement and transformation. I am seeking a challenging and rewarding position that will allow me to apply my knowledge, skills, and experience to contribute to the success of the organization.

Experience

*Currently working as remote clinical assistant assisting in providers in-baskets. Responsible for daily management of messages, prioritizing calls. Adhering to HIPAA regulations, verbal consent. Managing large volumes of outgoing calls; lab results, messages, emails, letters, appointments. Managing and leveraging communication between providers and customers/patients, while staying within scope of practice.

- Experienced in clinical care settings:

HIPAA compliance

Use of HER and EMR

Clinical setting procedures; clinical documentation, different department protocols

- Assisted in the development and implementation of strategic initiatives to improve patient satisfaction; decrease wait times, patient safety.

- Adherence to healthcare policies and regulations to ensure compliance and streamline operational processes.

- Collaborated with multidisciplinary teams to enhance communication and coordination among different departments.

- Created and maintained databases for tracking patient feedback and performance metrics.

- Assisted in the preparation of reports in HEDIS measures, collaborated with providers and management in improving approach to outreach.

Skills

- Strong knowledge of healthcare administration principles and practices.

- Proficient in using healthcare information systems and software.

- Excellent analytical and problem-solving skills.

- Exceptional communication and interpersonal skills.

- Detail-oriented with a high level of accuracy in data analysis and reporting.

- Proven ability to work effectively in a team-oriented environment. Certifications

- CPR and Basic Life Support (BLS) Certification

- Annual HIPAA Compliance web-based training through employment

- CMA (Certified Medical Assistant)

Education

Master of Education in Health Care Administration

Colorado Technical University

Graduated: December 2023

GPA: 3.82

Bachelor of Science in Business and Healthcare Administration Colorado Technical University

Graduated: September 2022

GPA: 3.99

Associate Degree in Computer Science

Strafford University

Graduated: December 2003

Grade: 3.89

Employment History:

Kaiser Permanente: September 17, 1997 – to present. Worked in different department (Specialty; ENT, Ortho, General surgery, OB/GYN, Dermatology, Neurology, Urology, Adult Primary Care)

Recent Department: Clinical Assistant In-basket Support Team (Remote) Inova Mount Vernon Hospital: March 1990 – December 1999 Relevant Coursework:

- Healthcare Systems and Policy

- Healthcare Finance and Economics

- Strategic Planning in Healthcare Administration

- Quality and Performance Improvement in Healthcare

- Health Information Systems

- Leadership and Management in Healthcare

-Change Management

-Business Analysis

References

“Available upon request”

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