Administrative Assistant Customer Service
Resume:
Charisma Ferguson
Administrative Assistant - Sizemore Inc
Hinesville, GA 31313
*****************@*****.***
Hardworking individual who employs sound judgment and verbal de-escalation tactics to keep order and avoid dangerous situations. Skillfully detects contraband during cell searches. History of being an effective team member with full understanding of the underwriting process and team needs. Well- versed in using Excel to create and update tracking spreadsheets. Work Experience
LWW
TARGET DISTRIBUTING Center - Midway, GA
May 2020 to Present
Lead over breakpack team members in which they operate pieces of equipment. Picking what is needed for packers to pack out. Ensure the teams safety, quality and delivery is there. Administrative Assistant
Sizemore Inc - Savannah, GA
June 2018 to February 2019
• Answering telephones promptly and appropriate manner
• On boarding new employee's
• Terminating employee's out of the system
• Filing paperwork
• Conduct training for the security staff
Correctional Officer
Coastal State Prison - Garden City, GA
May 2016 to December 2017
Built solid relationships with staff and residents to help keep the institution safe and secure.
● Made rounds at specified intervals and conducted head counts and roll calls.
● Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
● Issued cleaning supplies, comfort items, laundry and all basic meals.
● Conducted routine and emergency head counts.
● Observed behavior of residents individually and in groups.
● Escorted inmates to and from cells, court, hospitals and medical appointments.
● Maintained the custody and control of 250 inmates housed in maximum security unit.
● Searched the building and grounds, living quarters and work areas for contraband. Cashier Customer Service
Wal-Mart/Sam's Club - Savannah, GA
May 2011 to April 2016
Welcomed customers into the store and helped them locate items.
● Bagged, boxed or gift-wrapped sold merchandise per customer's request.
● Folded and arranged garments in attractive displays.
● Helped drive sales goals and achieve monthly quotas.
● Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
● Answered customer telephone calls promptly and in an appropriate manner.
● Greeted customers entering the store to ascertain what each customer wanted or needed.
● Greeted customers in a timely fashion, while quickly determining their needs. Education
GED
H.V. Jenkins High School - Savannah, GA
2009
Bachelor of Science in Medical Administrative Assistant Columbia College - Columbia, MO
Skills
• SECURITY (1 year)
• CPR (Less than 1 year)
• CPR TRAINING (Less than 1 year)
• MENTAL HEALTH (Less than 1 year)
• OPERATIONS (4 years)
• Data Entry (4 years)
• Excel
• Administrative Support (1 year)
• Administrative Assistant
• Payroll
• Filing
• Outlook
• Scheduling
• Word
• Receptionist (1 year)
• Microsoft Excel
• Accounts Payable
• Customer Service (10+ years)
• MS Office
• Microsoft Office
• Sales
• accounting
• Word Processing
• Microsoft Word (10+ years)
• Google Docs
• Microsoft Powerpoint
• Cash register
• Cash handling
• Supervising experience
• Customer service
• Front desk
• Typing
• Leadership
• Business development
• Warehouse management
• Forklift
Certifications and Licenses
Driver's License
Additional Information
Skills
• Strong interpersonal skills
• Correctional facility procedures knowledge
• Self-defense techniques
• Search and seizure procedures
• Safety and security-oriented
• Firearm operations trained
• Suicide prevention training
• CPR and Child CPR Training (2018)
• Team-oriented
• Conflict resolution skills
• Weapons training
• Observant
• Mental Health Training
• Customer service skills
• Typing skills
• Communication skills
• Computer skills
• Word processing
• Writing skills
Contact this candidate