James Peterson

Dallas Texas 469-***-**** ad3ep1@r.postjobfree.com

Experience

NEW RESTAURANT OPENING’S MANAGER DENNY’S CORPORTATE MAY 2022 – FEBRUARY 2023

Ensure the highest levels of training standards at all NROs.

Positively supported new company initiatives and rollouts based on the company’s operations priorities.

Performed all technical issues during opening with expertise with all facets of operation's procedures.

Daily reporting on completed training events to include successes, challenges, and opportunities to further develop the program for future training.

Perform NRO Trainer evaluations and performance feedback to further develop trainer skillsets.

Recruit hourly and salaried employees…;

Identify and problem solve on site issues that may occur in a new training environment.

Execute required training while managing a team of NRO Trainers on site, delivering and ensuring the highest level of training standards.

Manage event training schedules while working cross-functionally with other Support Center department leads to ensure scheduling meets everyone’s needs.

Lead conference calls with Field Leadership to prepare them for their restaurant openings.

Organize and place orders to support the opening process as needed.

Communicate to Support Center departments to ensure assigned openings are successful.

Partner with Field Leaders (AL/RD) and General Managers to support the opening process.

Ensure Area Leaders, Head Coaches and NRO Trainers are versed in specific core restaurant opening training skills.

Conduct post-training restaurant opening evaluations to assess the effectiveness of training; iterate or drive cross-functional improvements accordingly.

Manage the pre-opening budget to ensure all costs are in line with target.

Provide feedback, leadership coaching and development for Area Leaders, Head Coaches and Trainers so they are equipped to do their part in an NRO.

Partner with the NRO Project Management team to ensure timelines are met and people impacts are communicated clearly to all stakeholders.

Travel 75% of the time across the U.S.A.

FRANCHISE BUSINESS COACH/ QUALITY ASSURANCE MANAGER DICKEY’S BARBEQUE CORPORATE JUNE 2021-MAY 2022

Assisted in the development of business plans for prospective franchisees and assisted with the implementation of those plans to ensure success.

Recruiting hourly and Salaried employees

Provided ongoing support, training, and coaching to franchisees on a regular basis including sales skills, leadership skills, marketing strategies, operations management skills, financial planning & budgeting skills etc.

Respond promptly to customer inquiries via phone, email, and live chat.

Developed relationships with existing franchisees to understand their needs and provide solutions that will help them grow their businesses.

Created an environment where employees are empowered to make decisions based on data-driven insights from our proprietary software platform which provides real-time visibility into all aspects of your business – Sales, Operations, Finance/Accounting and Marketing.

Managed a team of NRO who assist clients through every step of the process from initial contact through opening day as well as providing ongoing support after grand opening.

Supported brand excellence by leading, coaching, and training franchisees in all aspects of business.

Report the performance of each site on a weekly basis to the Head of Operations and CEO

Protect integrity of the brand by teaching and measuring performance in all areas. Including, but not limited to product quality, customer service, cleanliness, and profitability.

Commit to brand success by being a strong business coach in all areas of sales, profitability, and brand standards.

Monitor and ensure accountabilities for all aspects of store operations.

Enforce brand compliance in all standard operating procedures.

Build sales and profits through operational standards and compliance.

Communicate, train, and encourage sales building activities.

Provide guidance, direction and conduct routine meetings with designated 3rdparty personnel.

Train and support technological and culinary rollouts.

Great communication and time management skills

Remain actively involved in any location that is inconsistent with the company vision or expectations.

Meet or exceed company sales and profit expectations at district and store level while maintaining standards in all areas.

Meet or exceed monthly Key Performance Indicator (KPI) metrics at all levels.

Drive profitability at district and unit levels through direct management of strategic initiatives

Utilize and respond to home Office support team and resources to drive results throughout the day • Ensure Dickey's operational standards are followed in each location.

Oversee weekly supply orders for sites (40) restaurants.

75% US Travel-East, Central and West Coast

MULTI-UNIT MANAGER/ OWNER RASPBERRY CAFÉ JANUARY 2011-AUGUST 2018

Attracted customers by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.

Maintained customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.

Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.

Directs and assigns employees as needed to ensure all aspects of service meet operational standards.

Oversee multiple employees and management in performing all duties in the Basic as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.

Developed and implemented operational policies and procedures.

Advise and lead employees and management of various safety-related topics.

Appropriate action taken when addressing employee issues and policy violations and immediately reports all employee issues, complaints, and policy violations to his/her immediate supervisor.

Monitored performance of vendors. Take immediate corrective action when necessary.

Responded to escalated guest requests and complaints in a respectful manner. Take immediate corrective action when necessary. • Recruited, interviewed, and hired management team members to achieve proper staffing levels.

Developed appropriate action plans to resolve unfavorable financial and/or sales trends.

MEMBER CONSULTANT TRAINER HOUSTON AUGUST 2015 - MARCH 2018

Sold Pro Results personal training services and helped guide members to the right trainer and the right training program for them.

Greet members’ prospective members and guests, providing exceptional customer service.

Successfully approach members in the gym to schedule fitness assessments

Document each workout & maintain client folders.

Commit to continuous growth & learning.

QC INSPECTOR II/WAREHOUSE SUPERVISOR LONESTAR FASTENERS SPRING APRIL 2007-NOVEMBER 2011

Dimensional Inspector GD&T, ISO-9001, AS-9102.

Staffed night warehouse crews including pullers, loaders, and receiving.

Provide guidance, direction and conduct routine meetings with designated 3rdparty personnel.

Assisted customers in tracking and resolving delivery-related issues.

Hired and trained all new employees for appropriate shifts.

Provided product information and assistance to customers.

Educate personnel on program aspects to include hazard recognition, inspections and how to address gaps within our internal system and transportation of product issues.

Ensure that new hires and current management staff undergo comprehensive safety training during onboarding and throughout the year.

Interacts with other departments to ensure compliance with specifications and to facilitate the acceptance of parts.

Collaborate with delivery teams to ensure timely and accurate order fulfillment.

Conduct monthly physical inventory audit and weekly team meetings.

Conduct or assist in all accident investigations and compliance audits. Maintain all open recommendations from audits, reviews, analysis, and inspections in the appropriate tracking forms.

Maintained customer records and updated information.

Responsible for all departments (Assembly, Coating, Inventory, Subcontract, Shipping and Receiving). Closing and securing the Company nightly, ensuring the safety and integrity is met in all departments.

0% Accident and incident rate under my shift and supervision during my tenure.

Member of the Health, Safety, and Environmental Board

Over distribution of HUB location in OKC bringing OTD to 100% from 72%

Maintained Quality Records and product Inspection quality audit logs.

Receiving, In-process, and Final Inspection Inspector Level II

Hardness Testing, Eddy Current, and Chemical Analysis Level II

Continuous Improvement NCR, RMA. MTR

Education

HOUSTON COMMUNITY COLLEGE HOUSTON, TEXAS

ASSOCIATE OF ARTS IN MULTIDISCIPLIANRY STUDIES

DECEMBER 2021

DEVRY UNIVERSITY HOUSTON, TEXAS

OPERATIION MANAGEMENT

2007-2009

TEXAS A&M UNIVERSITY COLLEGE STATION, TEXAS

EMT BASIC – CERTIFICATION

2004

PRAIRIE VIEW A&M UNIVERSITY PRAIRIE VIEW, TEXAS

HEALTH AND HUMAN PERFORMANCE

1999-2002

Skills & Abilities

Recruiting

Staff Development

Team Leadership / Team Building

Customer Service

Sales & Marketing

Analysis skills

Inventory and Supply

Budget & Financial Performances (P&L Management)

Key Relationship Management

New Restaurant Opening Trainer

Public Speaking

Quality Audits

Creating Weekly Q.A. Tips for Corporate Newsletters

Training Seminars

Branding and Technology

KPI Metrics all levels met (T6) achieved.

Human Resource

New restaurant opening manager (30) restaurants

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