Customer Service Mental Health

Sherrill Wesley

*** ***** ***** **** ******, GA *1027 478-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with strong leadership skills. Facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Help individual achieve well-being and independence through opportunities that protect, empower, respect choice, and preserve dignity and accustomed to a fast-paced retail environment.

oCommunity Mental Health CPR and First Aid Certification.

oEffective problem solver, able to assess situation and identify solutions.

oWork as part of a team and maintain a professional and positive environment.

oAdapt to new challenges and ideas and able to develop relationships with diverse populations.

oMicrosoft Office Applications: MS Excel MS Word MS PowerPoint.

oCommunication Platform: Zoom Typing Speed: 35 WPM.

KEY QUALIFICATIONS

Human Resource Management Organizational Improvements Interpersonal Professional Communications

Business Operations Practice Structure, Leadership & Management Medical Administrative Procedures

Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Medical Terminology

Insurance Verification CMS 1500 Processing Co-Payments UB-04 Medical Records Management

Insurance Billing Procedures Insurance Claim Cycle Health Records Management

Electronic Health Records (EHR) Electronic Medical Records (EMR)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2022

PROFESSIONAL EXPERIENCE

Watkins Personal Home Care – Dublin, GA 10/2021 – Present

House Parent

oPass medication, give injections, take vitals, and maintain CPR and first aid certification.

oHandle light cleaning duties, prepare meals, monitor clients, and document services provided.

oMonitor intake and output, assist with activities of daily living, and maintain inventory levels.

The Soar Clubhouse – Dublin, GA 11/2015 – Present

Paraprofessional

oOversee staffing, manage caseload, and check in with parents via outbound phone calls regarding changes in behaviors.

oSupervise children, check in with group leaders, and transport students to locations outside the facility.

oTeach social skills, attend group therapy sessions, enter data, and monitor medications.

oTake vital signs, ensure fire extinguishers are up to date, and maintain HIPAA compliance.

D'Mayco Transportation – Dublin, GA 03/2013 – 08/2018

Driver

oTransported riders to and from doctor's appointments.

oEnsured equipment was properly tied down and secure.

oPerformed routine maintenance, documented trips performed, and maintained first aid kit.

Kmart – Dublin, GA 04/2010 – 08/2015

Layaway Associate / Customer Service

oGreeted patrons, provided assistance in layaway department, and processed and posted payments.

oDeposited funds at end of shift, counted down cash drawers, stocked shelves, and trained new hires.

oUpsold products, covered employee breaks, and provided excellent customer service.

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