Maaliqa Lakay CURRICULUM VfTAE

PERSONAL DETAILS

CONTACT NUMBER : 062*******

EMAIL ADDRESS: ad3elj@r.postjobfree.com

ADDRESS : *** ********* ******, ****** ****

EXPERENCE

SeRDirect Marketing (sales Agent)

May 2016- Feli> 2017

Administrative Consultion

Duties & Responsibilities:

Sales Upgrading

CeRPhone Contracts

Customer Care

Sefling Cell Phone Packaging

Leamership Program at Masters Of The High Court 2017• 2018 Nawaal Cloete & Associates (Attorneys)

Jan 2018-Jan 2019

Assistant & Admin Clerk

Duties & Responsibilities:

Answering switchboard

Scheduling Appointments

Opening new files

Drawing diary files

Banking Ordering stationery

Filing Petty cash

Applying for rates figures & clearance

Applying for transferduty

Drafting letters

Detiveries Faxing

Deeds office searches (windeed)

Correspondence letters

aient liaison

SIGMA (PTY) (Utllltles)

March 2019- April 2020

Custom support (webchat) / back office (admin work} RESPONSIBILITIES AND DUTIES

Communicating with customers via webchat platform

Keeping records of customer interactions, comments and co111>lain1S by leaving a detailed note on the clients account. FoUow communication procedures, guidelines and policies. Helpdesk

Social media platform control assistant

Administrative v.ork

Emailing

Verifications

Record maintenance

Data entry

Processing documents

SIGMA(PTY)

April 2020 - December 2021

Quality Analyst / Coach

RESPONSIBILITIES AND DUTIES

Listening in on calls & Webchat

Evaluating calls & Webchat

Meeting scheduUng

Giving agents feedback on calls

Monitoring Inbound and outbound calls

Made sure processes a,e followed and seeking Improvements Coaching

EXL (lnaurance)

June 2022

Quality Analyst I Recruitment administrator

RESPONSIBILITIES AND DllTIES

Quallty analyat

Listening In on calls

Monitoring agent performance

Evaluating calls

Giving agents feedback on calls

Made sure processes a,e followed and seeking Improvements Training

Coaching

EDUCATION

Winebome High school

2015 ( ma.tric )

REFERENCE

Name : Selldlrect Marketing (Team Leader) Kauther

Addressl : Claremort, SUnclare Building

Address2 : cape Town Email id : n/a

Phone No. : 084-***-****

Name: Masters of the High Court (Assistant Master) Ms Sue Naidoo Address 1: Dullah Omar Building, 45 castle street

Address 2: CBD, Cape Town 8001

Phone no: 021-***-****

Name: Nawaal Cloete & Associates (Sole owner)

Address: 4th floor 5 Mercantile building

Address: 63 Hout street, cape Town 8001

Phone no: 021-***-****

Name: Sigma Sa (Pty) Ud (Team Leader& HOD) ShaneU

Address: 108 De Waal Road

Address 2: Diep River, cape Town, 7945

Phone no: +27-76-105-****

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