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Production Manager Customer Service

Location:
Kings Mountain, NC
Salary:
110000
Posted:
February 06, 2024

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Resume:

WILLIAM ROBERT LOCKE SR.

Kings Mountain, NC

Phone 704-***-**** E Mail ad3el6@r.postjobfree.com

OPERATIONS, MATERIALS & SCHEDULING, PRODUCTION MANAGER Strategically aligning people, processes and technology to optimize business performance Technically-savvy and driven-to-succeed problem solver: Over 20 years’ experience evaluating complex situations and making improvements that have jump-started productivity and reduced quality complaints by 50%, while dramatically lowering the prospect of on-the-job accidents.

High-performance leader: Effective leader with keen ability to develop and motivate multi-cultural teams. Skilled at enhancing productivity by deploying systems and processes that enable people to focus on high-value activities. Excellent talent development and retention track record.

Reliable and disciplined execution: Strong planning and even better delivering. Extremely skilled at working through people and managing the implementation of projects, on-time and within budget. Hands-on leadership style with a relentless focus on delivering high-impact projects while maintaining an environment of collaboration and teamwork.

Operational Excellence • Team Leadership • Technical Knowledge • Finance & Forecasting Customer Service • Feasibility Studies • Employee Relations PROFESSIONAL HISTORY

GENPAK, LLC Charlotte, NC

Material & Scheduling Manager: January 2022 – Present Accountable for the management of all raw materials and finished goods. Managed daily production schedules in extrusion And thermoforming depts.. Assist production manager in training, employee interviews. Run the day to day management of production dept. when production manager is out. Oversee whrs. Staff. Make sure all loads go out on time with good quality and proper amounts on each load.

● LBeen able to reduce material usage variance ( MUV ) from a negative $300,000 to a positive of over $100,000 of raw materails.

Reduced inventory losses of finished goods (FG) from $100,000 to a positive of $2500.00 Been able to maintain a TIR of zero and a DART rate of zero in whrs. dept

● CCurrently setting up scanning system for all raw materials

● Wwork with corporate managers in training and troubleshooting problems with inventory scanning which is being rolled out to other plants.

● WWorked with plant safety manager to reduce Thermoforming fires by half year over date. Production Manager: May 2019 – January 2022

Accountable for the management of production dept. Responsible for interviewing, hiring and training all production employees. Maintain all production paperwork. Conduct safety toolbox talks each week with all shifts in production dept. Make sure supervisors are covering employee vacations and other PTO time. Skills & Competencies

Aligning Production Schedules

Inventory Management

Reading Blueprints

Safety Regulations

Equipment Maintenance

Setting Goals & Key Performance Metrics

Policies & Procedure

Production Methods Improvement

Security Networking Staffing

Operational Strategies

Reviewing Professional Publications

Managing Financial Plans

Technical Support

● LInstramental in implaminting and maintaining a new inventory control scanning system for all roll stock produced and consumed.

● Ffirst plant in Genpak corp. to implament such a system.

● TTrained new production manager.

● FFirst and only manager to receive Six Sigma Green Belt at plant

● SStarted 5S system at plant

● SIImplemented and conducted Kaizan meetings at plant

Assistant Production Manager June 2017 – May 2019

Accountable for the management of 4 manufacturing floor supervisors by mentoring, coaching, and providing guidance on performance of tasks; set timelines and expectations. Develop and deploy KPIs while monitoring and analyzing performance data, providing feedback to ensure high performance. Design and implement staff & crew training, shift relevant safety measures, production schedules, daily housekeeping, and records for tracking purposes. Act as liaison enabling effective communication between maintenance, production, and quality control departments.

Reduced quality complaints by 50% YOY since Q1 2017 by facilitating cross-departmental communication that has dramatically increased efficient productivity

Increased turnaround time for maintenance by implementing clear communication expectations ensuring correct parts and problems are identified and communicated between departments

Developed and deployed training program for 70 employees that has resulted in increased morale and functional teams

Coordinate with HR Department regarding scheduling for 60 employees

Took initiative to develop tool for extrusion department enabling operators to complete tasks more efficiently and safely resulting in ZERO safety incidents since deployment and has reduced training time by 200%

Reduced safety risk from HIGH to MODERATE by implementing tool to aide in reduction of long-term back injuries and safety risks

Lead Plant Production Supervisor March 2000 – June 2017 Planned, organized, and controlled production ensuring efficient production of goods, on-time, within budget, and to quality standards. Created and implemented standard operating procedures for production operations. Implemented lean processes that required minimal FTE hours while ensuring manufactured product completion prior to critical shipment dates which also resulted in high customer satisfaction. Determined and scheduled human capital and material resource needs for production while making adjustments as needed. Prepared and maintained production reports.

Reduced gas usage by over 6.5% by analyzing and adjusting production and quality control data

Reduced quality complaints by 50% in 2-years by enforcing machine parameters and accurate maintenance of written reports

Instrumental in plant achieving acknowledgment for being the lowest open cell of 16 plants nationwide

Monitored and reviewed staff performance of 15 direct report and implemented continuous improvement initiatives

Developed individual Standard Operating Procedures (SOP’s) for each position in plant to ensure adherence to regulations, safety & health protocols, and for performance management purposes resulting in decreased injuries and increased productivity

CONTINENTAL GENERAL TIRE, INC. Charlotte, NC

Mechanical Maintenance Technician March 1999 – March 2000 Performed advanced troubleshooting of electrical, electronic, pneumatic, hydraulic, and mechanical systems, computer systems, custom machine software, and vision systems. Maintained production equipment which included repairs, preventative maintenance, troubleshooting, and spare part replacement identification. Assisted in the design and implementation of special projects for operational efficiency improvement. Performed machine calibrations on many machine types and parts to achieve optimal machine performance and functionality.

Maintained and repaired 148 curing presses, 2 sandblasters, 3 bladder presses, and 3 lube spraying dryers AMP, INC. Gastonia, NC

Mechanical Maintenance Tech in Docking January 1999 – March 1999 Checked electrical connectors on assembly line using smart scope to detect and fix any flaws noticed on machine parts and connectors. Adjusted machines and rollers to meet specifications to make parts and connectors. Responsible for up-keep and repair on all machinery in docking. Performed welding when required. DM&E CORPORATION Shelby, NC

International Buyer September 1996 – January 1999

Assembled textile cutting machines, tension stands, crimpers and draw stands. Assembly included installation of all mechanical parts as well as electrical components, such as inverter drives, motors, limits and proximity switches, pressure switches and wiring. Assembled machinery using blue prints provided by engineering department. Traveled to Kaohshiung, Taiwan to install and start up a staple fiber cutting machine and tension stand for Formosa Plastics Corporation. Instructed Taiwanese on maintenance specifications and operation of machines. EDUCATION & CERTIFICATIONS

Bachelor of Science, Cleveland College, pursued for 2 years Associate of Science – Electrical Engineering, Cleveland College Six Sigma White Belt Six Sigma Green Belt

OSHA 10-Hour Certified CPR & First Aid



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