José Matias Gonzalez

**** ******** ***

Converse,Tx.78109

210-***-****

ad3ekw@r.postjobfree.com

Objective

To work for a company that will benefit from my past experience and offers new challenges to enhance my opportunities for advancement from within. Experience

GLOBAL TELESOURCING Monterrey, Mexico Operations Manager 01/2021 - 04/2022 Call Center serviced USA ADT customers. Duties included training and supervising employees to ensure quality service was being extended to customers in all facets of their agreements with ADT.

TELEPERFORMANCE Monterrey, Mexico, Tech support /Customer Service 1/2020- 1/2021 . Call Center serviced USA customers with Viasat satellite internet issues. Troubleshooting and addressing basic resolutions; dispatching orders to field technicians for site visits.

SITEL Monterrey, Mexico Tech support 2/2019-1/2020 Call Center serviced USA Comcast Campaign customers with internet, cable, telephone and/or streaming video issues. COLDWELLBANKER AQUILA Monterrey, Mexico Real Estate Agent 9/2018-4/2022 Assisted clients with all real estate matters, selling, buying and investing. ABM San Antonio, Tx Night Manager 2/2015-8/2018

Trained building supervisors and team leaders. Conducted quality control evaluations. Responsible of building cleaning inspections and supervised complaint resolutions. Personnel under my command 350.

SODEXO San Antonio Tx Supervisor 1/2013 -2/2015

Supervised and trained employees on all facets of food handling and cleaning procedures. Duties included ordering, receiving supplies and inventory control. Customer Service and conflict resolution . Personnel under my command 25. La Cantera Resort and Spa San Antonio, Tx Housekeeping Manager 2/2010 -1/ 2013 Trained and supervised housekeepers. Customer service. Responsive control for guest requests. Conducted quality cleaning Inspections .Personnel under my charge 90. Janitorial Maintenance San Antonio, Tx Area Manager 1/2005-2/ 2010 Sales and service. Estimates and proposals. Ability to increase portfolio by 30% on a quarterly basis Hired and trained personnel. Accounts payable and receivable. Duties included ordering, receiving and distributing supplies. Customer service, complaint control and resolution. Personnel under my command 80

Professional Janitorial Service San Antonio, Tx Area Manager 1/2002-1/2005 Hired and trained cleaning supervisors on team cleaning procedures. Maintained GOP over 25% on a monthly basis by keeping inventory and labor control. Personnel under my command 250. José Matias Gonzalez

3314 Junction Bay

Converse,Tx.78109

210-***-****

ad3ekw@r.postjobfree.com

Walgreens San Antonio, Tx Manager 2/2000 -12/ 2001 Maintained a GOP over 20% quarterly developing marketing campaigns of different products. Warehouse and inventory control. Focused on high levels of customer satisfaction. Personnel under my command 35

Whataburguer San Antonio, Tx General Manager 1/1997-1 /2000 Responsible for the overall operation of several restaurants focusing on GOP. Local store marketing. Increased monthly sales .between 15 to 25% in every restaurant Personnel under my command in each restaurant between 35 to 50 employees Quadrum Bank Monterrey, Mexico Administrative Coordinator 2/1994-1/1997 Responsible for leasing department. Branch administration. Sales, customer service, bank reconciliations. Collections and assets recovering . Personnel under my command 25 SAM s Wholesale Monterrey, N. Mexico Receiving Manager 1/1992 -2/ 1994 Inventory control and warehouse planogram distribution, instructed suppliers on receiving procedures. Trained employees to drive forklifts and implemented accident prevention measures. Members service and attention. Internal product and loss prevention control. Personnel under my command 150

Education

University of Texas at San Antonio

B.A. in Economics/ Minor Science

Languages

English 100%

Spanish 100 %

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