Andre Fayne

Hotel Hospitality Management

Oakland, CA 94621

ad3ejp@r.postjobfree.com

+1-615-***-****

To obtain and acquire a position in a hotel work environment where I can utilize exceptional problem solving, and leadership skills, leading a team to make the vision come to pass. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Director of Services

W Hotel Atlanta - Atlanta, GA

January 2021 to December 2023

• Coach and support hotel team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or team member satisfaction

• Manage costs within the hotel, including supplies, utilities, food and beverage and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation

• Ensure service, technical skills and other training occurs throughout the property to support successful daily operations

• Ensure the cleanliness and functionality of of the rooms and entire building of the hotel.

• Effectively run and oversee the housekeeping department ensuring that it is run and operating effectively on a daily basis

• Review financial reports and statements to understand property’s performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance

• Establish and maintains open, collaborative relationships with direct reports and entire team. Ensures direct reports do the same for their team

• Establish a presence with team members on property and actively solicits team member feedback. Utilizes an “open door” policy and reviews team member engagement results to identify and address team member problems or concerns. Ensures team members are treated fairly and equitably

• Hire team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation

• Demonstrate and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results

• Serve as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact results

• Inspire and motivate teams to achieve operational excellence

• Ensure policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate

• Ensure property meets franchise standards

• Ensure property is a safe and secure facility for guests and team members

• Communicate and ensure execution of hotel emergency procedures General Manager

Hampton Inn and Suites - Atlanta, GA

April 2017 to January 2021

• Managing communication with brand vendors and contractors to ensure that they are aware of current status of the project

• Ensuring that all safety procedures are followed on site to prevent injuries on the job site by hired employees and contractors

• Conduct inspections of work done by contractors by walking rooms and property to ensure that it meets code requirements

• Managing the budget for the project, including tracking materials costs and labor hours used

• Identifying potential issues before they occur, such as delays or cost overruns, and acting to prevent them from occurring

• Working with architects and engineers to ensure that construction plans meet building codes and zoning regulations

• Coordinating with sub-contractors and suppliers to schedule deliveries of materials and equipment when needed

• Overseeing the construction process to ensure that all tasks are completed on schedule

• Conducted interviews, and hired staff for hotel opening.

• Conducted brand training and implementing team building skills with staff

• Delegated tasks to staff for pre opening and hotel cleanliness

• Made sure all 105 guest rooms were guest ready with all brand standard items

• making sure all guests receive a high quality of service

• planning marketing campaigns

• planning budgets, setting sales targets and managing accounts

• analyzing sales figures and producing reports

• recruiting, training and supervising staff

• Maximizes room revenues by anticipating and planning for the market also develops and monitors strategic marketing prospects with my sales coordinator, also develops, implements and monitor annual business revenue and marketing plans

• I Develop and maintain a rapport with key community contacts to ensure a visible presence in the local community.

• Maintain a proactive HR function to ensure associate motivation, training and development, wage/ benefit compliance with policies and procedures and labor cost.

• meeting and greeting guests

• dealing with guest complaints and other guest related problems/issues.

• organizing building maintenance

• making sure that the hotel meets health, safety and security regulations and licensing laws.

• Evaluates all Department heads

• Opera PMS

General Manager

Hyatt Regency Northwest - Marietta, GA

October 2013 to April 2017

• Support the Regional Manager and Ownership with the effective management of the hotel functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.

• Manage of the properties budget, forecast, capital expenditures and monthly reporting.

• Ensure that guest service standards are met and maintained.

• Review Guest Service Scores, guest comments, Trip Advisor reviews and other customer service avenues every day and partner with Department Heads to respond immediately as appropriate.

• Participate in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.

• Develop, implement and monitor schedules and payroll

• Knowledge of Food & Beverage Operations as I was the Interim F&B Director,

• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.

• Manage all food and beverage and day-to-day operations within budgeted guidelines and to the highest standards

• Preserve excellent levels of internal and external customer service

• Design exceptional menus, purchase goods and continuously make necessary improvements

• Identify guest needs and respond proactively to all of their concerns

• Lead food and beverage team by attracting, recruiting, training and appraising talented personnel

• Establish targets, KPI’s, schedules, policies and procedures

• Conduct and/or attend operational meetings to maintain favorable working relationships between employees and promote maximum morale, productivity and efficiency.

• Opera and Colleague Advantage Certified

• ADR and Occupancy = Rev Par

Director of Hotel Operations

Hilton Home2 Suites-Downtown Atlanta - Atlanta, GA February 2009 to October 2013

• Support the Area General Manager with the effective management of the hotel functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.

• Assist in the management of the property budget, forecast, capital expenditures and monthly reporting.

• Ensure that guest service standards are met and maintained.

• Review Guest Service Scores, guest comments, Trip Advisor reviews and other customer service avenues every day and partner with Department Heads to respond immediately as appropriate.

• Participate in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.

• Develop, implement and monitor schedules and payroll

• Conduct and/or attend operational meetings to maintain favorable working relationships between employees and promote maximum morale, productivity and efficiency.

• OnQ certified as well as Hilton GM training

• ADR and Occupancy = Rev Par

Education

Bachelor of Arts degree in Business and Hospitality Tennessee State University - Nashville, TN

August 2002 to May 2008

Skills

• training

• Communications

• Sales

• Cash Handling

• Marketing

• Microsoft Excel

• Hotel Experience

• Microsoft Word

• Cleaning Experience

• Customer Service

• Night Audit

• Guest Relations Experience

• Housekeeping Management

• Hospitality Management

• Auditing

• Operations Management

• Budgeting

• Office Management

• Guest Services

• Customer Segmentation

• Management

• Process Improvement

Assessments

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Work motivation — Proficient

March 2020

Level of motivation and discipline applied toward work Full results: Proficient

General manager (hospitality) — Proficient

January 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Cleaner fit — Proficient

June 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Supervisory skills: Motivating & assessing employees — Completed February 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed

Customer service fit — Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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