High School Data Entry

Mikayla P Benderman

*** ******** ** ********, ** 38401 931-***-****

******************@*****.***

Professional Objective

To obtain a position which utilize my experience and offers continual learning and advancement opportunities

Education

oColumbia Central High School Columbia, TN

High School Diploma Class of 2018

Qualification Highlights

Excellent Communication: Strong verbal and written communication skills are essential for understanding customer needs and conveying information clearly

Problem Solving: Ability to identify issues, analyze problems, and provide effective solutions to resolve customer concerns

Empathy: Demonstrated capacity to understand and empathize with customers, showing genuine concern for their needs and frustrations

Patience: A calm and composed demeanor, even in challenging situations, is crucial for providing exceptional customer service

Product Knowledge: In-depth understanding of the company’s products or services to assist customers with accurate information and recommendations

Adaptability: Flexibility to handle a variety of customer inquiries and adapt to changing circumstances or procedures

Time Management: Efficiently manage and prioritize tasks to meet service-level agreements and customer expectations

Conflict Resolution: Proficiency in de-escalating conflicts and turning negative experiences into positive ones

Multitasking: Ability to handle multiple customer interactions or tasks simultaneously while maintaining quality service

Teamwork: Collaboration with colleagues and other departments to resolve complex issues and improve overall customer experience

Skills Used For The Following Processes

Active Listening: Skill in attentively listening to customers to understand their concerns fully

Customer Relationship Management (CRM): Familiarity with CRM software to track and manage customer interactions and information effectively

Technical Proficiency: Ability to navigate computer systems, software, and databases efficiently to access customer information and assist with technical issues

Data Entry: Accurate and efficient data entry skills for updating customer records and information

Written Communication: Proficient in crafting professional and concise emails, chat responses, and written communications

Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)

Professional Experience

Ulta Spring Hill, TN Sept 2019 – Dec 2019

Chrysler Dodge Jeep & Ram Columbia, TN Dec 2019 – March 2020

First Watch Franklin, TN March 2020 – April 2022

Private Nanny Arrington, TN June 2022 – June 2023

References: Upon Request

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