Andre Leon

Cancun 529********* ad3eja@r.postjobfree.com

Professional Summary

Professional Manager and Brand Ambassador with over 20 years experience and extensive knowledge of marketing and sales strategies. Effective at devising promotional events to coordinate with sales and marketing campaigns.

Leading my teams to success.

Open, friendly and dedicated to building customer base through personal interactions and positive mindset. dedicated to driving brand awareness. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of objectives and training needs. Motivated to learn, grow and excel.

Skills

Relationship builder

Social Media Expertise

Sales

Sales Goals

Effective Communicator

Social Media

Social Media Campaign

Product Knowledge

Promotional Events

Product Sales

Marketing Communications

Marketing Materials

Brand Awareness

Social Media Tools

Scheduling

Computer skills

Multitasking abilities

Work History

Brand Sales Rank Show Host 12/2019 to Current

PROVENANCE GEMS – Watch and Jewelry

Increased brand awareness through event marketing, demonstrations, sales and brand promotion.

Communicated product value, quality and style to educate and entice potential customers.

Set up successful promotional events.

Analyzed consumer usage patterns to identify trends and target key demographics.

Snapped professional quality photographs to use on social media channels for promotional campaigns.

Provided customer service using extensive knowledge of the Zultanite Jewelry brand.

Wrote media alerts and developed social media post.

Created plans and communicated deadlines to ensure projects were completed on time.

Resolved problems, improved operations and provided exceptional service.

Identified issues, analyzed information and provided solutions to problems.

Used Microsoft Word and other software tools to create documents and other communications for reports to my head office.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

CRM specialist 2018- 2019

Experienced CRM Specialist with a proven track record in optimizing customer relationship management within call center environments. Skilled in implementing and maintaining CRM systems, achieving best sales and customer service goals, and analyzing data to drive strategic decision-making. Passionate about delivering exceptional customer experiences. Dealing with Salesforce CRM in booking clients and cold calling.

Feel free to customize it further based on your specific experiences and goals!

Brand Ambassador, 09/2016 to 03/2018

Kallati Jewelry Brand – Cruiseships

Increased brand awareness through event marketing, demonstrations, sales and brand promotion.

Communicated product value, quality and style to educate and entice potential customers.

Set up successful promotional events.

Analyzed consumer usage patterns to identify trends and target key demographics.

Snapped professional quality photographs to use on social media channels for promotional campaigns.

Provided customer service using extensive knowledge of the Kallati Jewelry brand.

Wrote media alerts and developed social media post.

Created plans and communicated deadlines to ensure projects were completed on time.

Resolved problems, improved operations and provided exceptional service.

Identified issues, analyzed information and provided solutions to problems.

Used Microsoft Word and other software tools to create documents and other communications for reports to my head office.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Jewelry Department Manager, 03/2004 to 03/2015

Princess Cruises – Cruiseships

Managed and strengthened operations jewelry operation bringing in more than $ 7million in sales per year.

Worked closely with the jewelry team to maintain optimum levels of communication to effectively and efficiently complete projects.

Manager and Assistant store manager to all shops onboard.

Optimized inventory, security and budget controls to keep business operating at streamlined, efficient and cost-effective levels.

Divisional Manager, 12/2000 to 03/2004

Royal Africa Jewellers – Cape Town, Western Cape

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Delivered feedback to decision-makers regarding employee performance and training needs.

Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Recorded inventory sales into organization's weekly income report.

Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Applied customer feedback to develop process improvements and support long-term business needs.

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Sales Representative, 09/1997 to 10/2000

American Swiss Jewellers – Cape town, Western Cape

Increased sales by offering advice on purchases and promoting additional products.

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Maintained customer satisfaction while handling product returns quickly and professionally.

Issued receipts and processed refunds, credits, or exchanges.

Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.

Educated customers on promotions to enhance sales.

Generated brand awareness and positive product impressions to increase sales.

Education

Certification in Teaching Business English, 03/2021

Premier TEFL - Digital Online

120- Hour TESOL/TEFL Certificate, 03/2021

World TESOL /TEFL Academy - Digital Online

Associate of Arts: 160- Hour TEFL Certificate, 02/2021

Premier TEFL - Digital Online

Fundamentals of Digital Marketing, 10/2020

Open University - Google Digital Acadamy

Google Analytics Individual Qualification, 10/2020

Google - Google Digital Garage

Google Ads Search Certification, 10/2020

Google - Google Digital Garage

Google Ads Display Certificate, 10/2020

Google - Google Digital Garage

Infection Prevention And Control For Covid-19, 10/2020

World Health Organization - Digital Online

High School Diploma: 12/1992

Paulus Joubert High - Paarl

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