Paula Blanca Briagas

Doha, Qatar

ad3ej2@r.postjobfree.com

+974-****-****

OBJECTIVE

To further develop my skills and knowledge, share my ideas and develop my personality through my superior and co-employees. And to be a beneficent person to the organization I may be involved with.

EXPERIENCE

RECEPTIONIST

Al Asmakh Facilities Management, Qatar

Project: The Pearl

September 2023 – Present

• First point of contact for the business, as well as manning the phones and assisting clients that walk in.

• Responsible for a myriad of other duties ranging from stationery supply, general office and residential tower orderliness to providing administrative support to the sales and/or property management departments.

• Coordinating internal and external events.

• Maintaining safety and hygiene standards of the reception area.

• Overseeing office services like cleaners and maintenance service providers.

• Receiving, sorting, distributing and dispatching daily mail. CAFM OPERATOR / HELPDESK

Al Asmakh Facilities Management, Qatar

Project: Place Vendome Mall

November 2021 – August 2023

• Responds to facilities maintenance work order requests via phone, chat, or email.

• Utilize Computer-Aided Facility Management (CAFM) software to effectively manage and maintain facility information and data.

• Follows established process when creating ticket using tool provided (ORACLE ERP). Logs all help desk interactions using the said tool.

• Input and manage data related to work orders, maintenance activities, and service requests in the CAFM system.

• Compiling, verifying accuracy, and sorting information to prepare source data for computer entry. Identify and escalate situations requiring urgent attention.

• Collaborate with the facilities team to ensure seamless integration of the CAFM system with other facility management processes, asset management, and maintenance. CUSTOMER EXPERIENCE AGENT

RKH Qitarat, Qatar

Project: Qatar Rail (Doha Metro)

August 2019 – September 2020

• Maintained extensive knowledge of company products to recommend things that aligned with customer needs such as purchasing tickets, train timings, online app navigation to encourage good customer relationships.

• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.

CUSTOMER SERVICE ASSOCIATE / TSR

Concentrix, Philippines

June 2016 – May 2019

• Assisting customers with order placement, returns, billing inquiries, and troubleshooting, maintaining accuracy and efficiency.

• Responding promptly and professionally to customer inquiries regarding software, hardware, and electronic device issues.

• Diagnosing and troubleshooting technical problems, identifying root causes and providing effective solutions.

• Offering clear and concise step-by-step instructions to assist customers in resolving technical issues.

• Installing, configuring, and maintaining software applications and computer systems for customers.

• Documenting customer issues, resolutions, and interactions with meticulous attention to detail.

CUSTOMER SERVICE REPRESENTATIVE

Alorica, Philippines

April 2016 – May 2016 (Seasonal)

• Responded to customer requests for products, services, and company information.

• Communicated with vendors regarding back-order availability, future inventory, and special orders.

• Educated customers on promotions to enhance sales.

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

• Recommended products to customers and suggested other options if preferred product was unavailable.

• Interfaced with airlines, shipping, trucking, and related carriers to understand requirements and track shipments.

CUSTOMER SERVICE AGENT

V Customer, Philippines

September 2015 – December 2015 (Seasonal)

• Providing prompt and courteous assistance to customers via phone, email, and chat.

• Offering accurate and comprehensive product or service information to help customers make informed decisions.

• Maintaining detailed and accurate records of customer interactions and transactions.

• Striving to meet or exceed key performance indicators (KPIs) related to customer satisfaction.

SKILLS

• Team interaction

• Oral and written communication

• Multitasking

• Adaptability

• Document management

• Attention to detail

• Proficient typing skills

EDUCATION

UNIVERSITY OF RIZAL SYSTEM

BA Mass Communication 2006

REFERENCES

Available upon request.

Contact this candidate