Customer Service Facilities Management
Resume:
Paula Blanca Briagas
Doha, Qatar
******@*****.***
OBJECTIVE
To further develop my skills and knowledge, share my ideas and develop my personality through my superior and co-employees. And to be a beneficent person to the organization I may be involved with.
EXPERIENCE
RECEPTIONIST
Al Asmakh Facilities Management, Qatar
Project: The Pearl
September 2023 – Present
• First point of contact for the business, as well as manning the phones and assisting clients that walk in.
• Responsible for a myriad of other duties ranging from stationery supply, general office and residential tower orderliness to providing administrative support to the sales and/or property management departments.
• Coordinating internal and external events.
• Maintaining safety and hygiene standards of the reception area.
• Overseeing office services like cleaners and maintenance service providers.
• Receiving, sorting, distributing and dispatching daily mail. CAFM OPERATOR / HELPDESK
Al Asmakh Facilities Management, Qatar
Project: Place Vendome Mall
November 2021 – August 2023
• Responds to facilities maintenance work order requests via phone, chat, or email.
• Utilize Computer-Aided Facility Management (CAFM) software to effectively manage and maintain facility information and data.
• Follows established process when creating ticket using tool provided (ORACLE ERP). Logs all help desk interactions using the said tool.
• Input and manage data related to work orders, maintenance activities, and service requests in the CAFM system.
• Compiling, verifying accuracy, and sorting information to prepare source data for computer entry. Identify and escalate situations requiring urgent attention.
• Collaborate with the facilities team to ensure seamless integration of the CAFM system with other facility management processes, asset management, and maintenance. CUSTOMER EXPERIENCE AGENT
RKH Qitarat, Qatar
Project: Qatar Rail (Doha Metro)
August 2019 – September 2020
• Maintained extensive knowledge of company products to recommend things that aligned with customer needs such as purchasing tickets, train timings, online app navigation to encourage good customer relationships.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
CUSTOMER SERVICE ASSOCIATE / TSR
Concentrix, Philippines
June 2016 – May 2019
• Assisting customers with order placement, returns, billing inquiries, and troubleshooting, maintaining accuracy and efficiency.
• Responding promptly and professionally to customer inquiries regarding software, hardware, and electronic device issues.
• Diagnosing and troubleshooting technical problems, identifying root causes and providing effective solutions.
• Offering clear and concise step-by-step instructions to assist customers in resolving technical issues.
• Installing, configuring, and maintaining software applications and computer systems for customers.
• Documenting customer issues, resolutions, and interactions with meticulous attention to detail.
CUSTOMER SERVICE REPRESENTATIVE
Alorica, Philippines
April 2016 – May 2016 (Seasonal)
• Responded to customer requests for products, services, and company information.
• Communicated with vendors regarding back-order availability, future inventory, and special orders.
• Educated customers on promotions to enhance sales.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Recommended products to customers and suggested other options if preferred product was unavailable.
• Interfaced with airlines, shipping, trucking, and related carriers to understand requirements and track shipments.
CUSTOMER SERVICE AGENT
V Customer, Philippines
September 2015 – December 2015 (Seasonal)
• Providing prompt and courteous assistance to customers via phone, email, and chat.
• Offering accurate and comprehensive product or service information to help customers make informed decisions.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Striving to meet or exceed key performance indicators (KPIs) related to customer satisfaction.
SKILLS
• Team interaction
• Oral and written communication
• Multitasking
• Adaptability
• Document management
• Attention to detail
• Proficient typing skills
EDUCATION
UNIVERSITY OF RIZAL SYSTEM
BA Mass Communication 2006
REFERENCES
Available upon request.
Contact this candidate