Thomas J. Duncan

** *. ****** **. ***. ***

Tulsa, OK 74103

918-***-****

ad3efx@r.postjobfree.com

Professional Summary: Successful careers in the areas of public service, private industry, and client advocacy. I have extensive experience utilizing federal and state regulations to ensure accuracy in administering program benefits. I thrive in serving the public and developing relationships with clients, community partners, and government representatives on the federal and state level. My career has given me the opportunities to build client relationships, analyze and report data, and find solutions to customer needs in a team-based setting as well as individually.

Education: Southern Nazarene University

Pursuing Doctorate in Education, Administration, and Leadership

University of Oklahoma

Master of Public Administration

Non-Profit Management Concentration

Student Government Association Treasurer

Southern Nazarene University

Master of Business Administration

Inducted into Delta Mu Delta Honors Fraternity

University of Alabama

B.A. Communications

Minors: Marketing, History

Experience: Ensemble Health Partners

2023- Present

Public Benefits Specialist

Advocate for patients in obtaining benefits for hospital accounts.

Work collaboratively in teams to further the organization mission and vision.

Maintain ongoing patient balances to determine appropriate plans of action for individuals.

Southern Nazarene University

2020- Present

Adjunct Professor

Instruct students on the undergraduate and graduate levels in business courses as part of their MBA and Bachelor Business degrees.

Meet with students to successfully complete coursework.

Work with the university administrators on course content.

HHAeXchange

2022- 2023

Client Support Advisor

Supervised staff to collectively provide positive outcomes for clients.

Worked with our clients to solve workflow matters to provide positive outcomes for end users.

Trained new employees on the software systems to aid end users.

Partnered with company teammates to research and resolve questions.

Acumen Fiscal Agent

2019- 2022

Agent

Performed all operations in the enrollment of new applicants for the CD-Pass Program.

Worked with community partners in providing service to applicants and their employees.

Assured that client and employee information is correctly in payroll system for accurate financial handling.

Oklahoma Department of Human Services

Office of Inspector General

2013-2019

Social Services Inspector III- Quality Control Auditor

Performed financial and eligibility audits on SNAP (food stamp program) and Medicaid cases.

Determined accuracy of benefits issued to participants utilizing Federal and State Regulations.

Reported findings of audits for review by state and federal regulators.

Oklahoma Department of Human Services

2005-2013

Social Services Specialist IV-Supervisor

Supervised staff of 8-12 Social Services Specialists.

Maintained accuracy in determination of eligibility of programs administered by the agency.

Hired and trained new personnel.

Audited case records for accuracy and completeness.

Contact this candidate