Sabrina B. Gaines

Houston Area Home: 832-***-**** Email: ad3ef7@r.postjobfree.com

S U M M A R Y O F E X P E R I E N C E

I have extensive executive office management, recruiting, and effective customer service experience which includes staff development, public relations, data collection and analysis, applicant tracking (ATS), generating executive reports, recruiter metrics, planning, create, organizing, and implementing fundraising strategies for non-profit organizations. My goal is to obtain a position that will allow me to utilize my skills which pertains to organizational management, staff development, administration, recruitment of talent, and strategic planning. I have excellent verbal, written communication, and presentation skills as well as demonstrated ability to cultivate effective business relationships, self-starter, fast learner, and ability to work in a fast-paced environment and multitask multiple positions at the same time.

COMPUTER SKILLS

Word, Excel, PowerPoint, Access, Outlook, Publisher, SharePoint, Considered a “power user” of Microsoft

Office; quickly learn and master new technology. QuickBooks, Applicant Tracking System (ATS), Peachtree Pro Accounting, Banner, Oracle's PeopleSoft CRM, Sage ACT! Windows (all versions), Mac OS X

EXPERIENCE

TEXAS SOUTHERN UNIVERSITY - Houston, TX

Office/Business Administrator, 2011 - 2016

Provide administrative support to Texas Southern University President, Provost/VP for Academic Affairs and Research, and nine other schools. Reconcile and manage VP Procurement card and worked in Banner. Manage, train employees, recruit, counsel, screen interview, ATS, maintain employee records, develop, and evaluate staff performances. Maintain calendars, coordinate extensive appointments, meetings and domestic/international travel. Manage contracts and negotiate procurement terms with various vendors. Manage overall VP office. Fundraiser coordinator for VP office.

Collaborate with Office of Advancement to plan and implement over a million dollars in fundraising projects. Coordinate a busy travel calendar that includes six international symposiums annually, ensuring all events are successfully executed. Tap into the power of PeopleSoft CRM Analytics to track the effectiveness of leads, marketing initiatives and revenues. Generate reports that assist upper management with decision making and were distributed to over 200 employees department wide. Overhaul record keeping system from manual to computer-base, creating a user-friendly and systematic information management system and reduce data-retrieval time.

Travel Logistics by coordinating a busy travel calendar that include six international symposiums annually, ensuring all events are successfully executed. Ensure duties is completed in the best interest of the organization by accepting and accomplishing all other tasks assigned by the President and Vice President. Provide effective leadership for the overall Provost Office, target major gift initiatives, campaign, and or special projects which include the development of short and long-range fundraising tactical plans to ensure successful and timely completion of all initiatives. Cultivate, recruit, and coach executive level committee members and volunteers regularly.

Revenue generation and volunteer management. Secure corporate sponsorship's. Secure individual donations. Solicit and maintain high-level corporate sponsors by developing a year-round cultivation plan to ensure superior customer relation.

BACKSTREET L.L.C - Houston, TX

Senior Administration Manager, 2001 - 2011

Prepare well-researched and accurate documents efficiently and effectively when managing daily office tasks. Customer service and recruitment of potential talent.

Support CEO through personal document management, calendar organization and collateral preparation for meetings. Conduct screening of interview, submit background checks, negotiate salary, terminate, train and manage employee’s paperwork in data base (ATS), and knowledge of data entry software. Manage inventory and office supply purchases. Billings and collections. Complied annual recommendations for end of fiscal year budgets.

Adapt to diverse work styles and consistently provided friendly, personable service. Help drive a 15% increase in customer satisfaction. Create automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Quickly became a trusted asset to the company CEO and earned a reputation for maintaining a positive attitude and producing high-quality work.

UNITED STATES MARINE CORPS WELFARE AND RECREATION, S.M.- Camp Pendleton, CA

Operations Manager, 1997 – 2001

Provide administrative and executive support within busy office. Recruit, manage, and registrar students, manage executive calendar, interview, and identify talent, schedule client meetings, prepare reports, spreadsheets, customer service, strategic planning, and present presentations.

Establish and develop procedures that implemented operational /or fiscal policies. Interpret policies and procedures. Composed reports and correspondence in which implemented various decisions. Strategic planning. Staff development. Team building.

Gather data of operating unit programs, policies, and procedures. Composed financial, statistical, narrative, and /or other reports as requested. Responsible for collections and billings. Prepared performance work statements for future contracts that were related to business case analysis.

Provide authoritative information to establish precedents to commit to a policy or course of action when needed. Hire and recruit staff, work with HR with paperwork in ATS, provide ongoing training, coach, and mentor staff to ensure smooth transition to new program. Career development. Implement innovative programs to increase employee loyalty and reduce turnover.

TARVERS SERVICE CENTER L.L.C - Houston, TX

Business Manager, 1994 – 1997

Responsible for overseeing and supervision of the company's daily operations and employees.

Implement all billing and collections. Controlled budget and administered arranged meeting for CEO payroll for employees. Market business services within the community. Supervise employees and equipment, and made sure business stayed in compliance with state regulations.

Evaluate and identify opportunities for process improvements for better customer satisfaction, and improved management processes. Interface with corporate pricing and finance to develop pricing guidelines.

Manage customer notification execution including list development, vendor relationships, tracking, proofreading and analysis. Perform analysis on business performance, pricing, and product. Support Sr. Manager on customer development initiatives as directed.

VOLUNTEER WORK EXPERIENCE

Color of Change – Leader/Manager

Forge strong relationships locally and regionally to manage sourcing priorities and to develop and share best practice. Assist in the development of strategic fund-raising plan for COC events including goal setting, market potentials, objectives, strategies, evaluation, and cost of effective techniques. Cultivate corporate partnerships. Plan, develop, recruit, maintain, implement, and or evaluate assigned fundraising events according to best practices and event timelines. Work as part of a team to consult with staff and volunteers on all aspects of the event fund raising. Recruit, orient, and train volunteers. Fast pace environment.

Madison High School Alumni – Board Member

Develop, Implement, and Manage a comprehensive advancement plan. Responsible for developing and maintaining positive relations with the Foundations cohorts. Responsible for planning, recruitment, and manage a comprehensive development program including major, planned, annual, foundation giving, corporate sponsorships and partnerships, prospect research functions, and volunteer engagement. Manage multiple positions at one time. Sincere interest in the mission, goals, and work of Madison High School Alumni. Implemented strategic recommendations for further investment in Foundation Infrastructure.

Fresh Start Developmental Learning and Fine Art Center – Executive Director

Oversee overall organization in being a learning organization and demonstrates willingness to continue to learn and seek improvement. Environment is extremely fast paced, manage multiple positions at one time effectively. Excellent communication skills in person and on the phone. Create job postings, marketing, letters, materials, etc. Serve students and parents from low-income areas. Identify qualifying talent according to state requirements and guidelines. Implement recruiter metrics. Recruit talent, hire, develop candidate database and keep timely records in ATS, conduct initial screening, reference checks, submit background checks, follow up with candidate after screening, provide ongoing training for current staff, and terminate.

Provide orientation, assign, direct, supervise, evaluate, and oversee all staff. Responsible for staff taxes, payroll using ADP, workers compensation, team building, staff, and career development. Create activities to enhance the visibility of the Fresh Start Foundation and its work throughout the community and other support groups. Advise the board on institutional advancement matters; participate in the development and implementation of strategic long-term plans. Conduct research and identify new prospective board members and potential employees. Develop and maintain relationships with South Houston Municipality and the Mayor's office. Develop operating plan and budget to implement activities that will result in development of new funds and donors. Ensure that policies are in place, regularly updated, and effectively managed that current and prospective donor records stay confidential, complete, and accurate. Make strategic recommendations for further investment in foundation infrastructure. Provide effective leadership to all Fresh Start targeted major gift initiatives, campaigns, and or special projects including the development of short and long-range fundraising tactical plans to ensure successful and timely completion of all initiatives. Responsible for the planning and management of a comprehensive development program, including major, planned, annual, and foundation giving, corporate sponsorships and partnerships, prospect research functions, and volunteer engagement.

EDUCATION

GRAND CANYON UNIVERSITY -- Phoenix, AR

M.S.L - Master of Science in Business Leadership, 2014

GRAND CANYON UNIVERSITY -- Phoenix, AR

B.S. - Bachelor of Science in Business Management, 2008

WESTERN INTERNATIONAL UNIVERSITY -- Phoenix, AR

A.A.B - Associate of Arts in Business Administration, 2006

CITI

Human Resource Certificate, 2018 – 2023

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