Summary

I am a skilled customer service representative that constantly meets and exceeds needs! I am a fast paced learner, I respond well to criticism, I am always looking to learn as well. I have proven outstanding customer service skills and I pay great attention to detail. Experience

Customer Service Representative - Work From Home 04/2019 - Present Advanced Health Care Sunrise, FL Increased sales through upsells and cross-selling of additional products and services Built rapport with clients by providing quality customer service and problem solving to ensure their health needs were met

Accurately kept records from customers, identified, and resolved any issues during policy fulfillment Communicated with customer support for clarity on questions that were not answered in the online FAQs for the health insurance policy

Maintained expected client sales each month

Established personal connections with customers, exceeding customer service expectations Increased sales by an average of 10 sales per day

Customer Service Representative 03/2016 - 03/2019 Sutherland Health Solutions Coral Springs, FL Analyzed and responded to customer service tickets, which resulted in minor or major resolutions Responded to a large number of calls related to product and service inquiries (technical support, warranty claims, sales, etc.)

Responded to customer service inquiries, including a large percentage of self-service calls Handled a high volume of escalations per day, engaging with customers in a friendly, courteous, and professional manner by phone

Customer Service Representative 03/2015 - 03/2016 Humana - Work at Home Deerfield Beach, FL Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Created a new customer database by entering customer information into a database Performed sales analytics and provided recommendations that increased sales Developed and trained new customer service representatives on the proper handling of customer inquiries Skills

Customer service, Computer literacy, Time management, Microsoft word, English, Physical examinations, Documentation review, Leadership, Microsoft excel, Communication skills, Bilingual Education

Maverick Central High School 06/2013 Fort Lauderdale, FL Intro Tech Honors, Business Keyboard

Rachelle Jean-Louis

754-***-**** ad3eey@r.postjobfree.com Pompano Beach, FL