Alphonso Lymus

ad3eex@r.postjobfree.com 252-***-**** Raleigh, NC

SUMMARY

Seasoned IT professional with 12 years' experience, specializing in desktop and application support within dynamic environments. Expert in Windows migrations, ServiceNow ticketing, and Active Directory management. Seeking to leverage technical skills and a proactive approach in an Information Technology role. WORK EXPERIENCE

Cognizant

Tech Lead – L1.5 (App/Infra Support) Nov 2021 - Present

• Provide Level 1.5 Application and Infrastructure support, ensuring efficient troubleshooting and maintenance across technology environments.

• Execute application checkout processes during monthly maintenance to maintain system integrity and performance.

• Manage incident ticket lifecycle using ServiceNow, including the creation, tracking, and resolution of issues, and configure account permissions within Active Directory.

• Participate in professional development initiatives, including on-the-job Business Analyst training and completion of Udemy certification to enhance role-related competencies. Tek Systems

Desktop Support Mar 2020 - Sep 2021

• Facilitated the migration of user systems from Windows 7 to Windows 10, enhancing operational efficiency and system security.

• Diagnosed and resolved hardware and software issues, including printer installations and support, while utilizing ServiceNow for ticket management across multiple locations.

• Managed user account creation and maintenance in Active Directory, ensuring accurate equipment assignment and warranty compliance, and provided remote assistance for user issues. Smithsonian

Desktop Support Oct 2014 - Feb 2020

• Developed and implemented standard operational procedures, ensuring consistent maintenance and efficient workflow processes.

• Conducted comprehensive training for new staff on PC imaging and data transfer techniques.

• Proficiently managed IT support requests for off-hours events, maintaining seamless operational continuity.

• Maintained an accurate warranty database for IT hardware, ensuring effective assignment and warranty tracking, and facilitated account management using Active Directory. Service Source

Administrative Assistant Aug 2012 - Aug 2014

• Managed comprehensive scanning and data entry initiatives, accurately processing over 20,000 documents to support organizational documentation needs and departmental operations.

• Supervised and supported team members with disabilities, ensuring effective collaboration and completion of parallel project tasks.

• Conducted research and analysis to resolve project-related issues, while also maintaining responsibilities for client communication, appointment scheduling, and general office administration. Interfolio

Document Management Specialist Jul 2011 - Jul 2012

• Managed a team through the recruitment, training, and performance evaluation processes to enhance department efficiency and staff proficiency.

• Conducted quality assurance reviews for daily processing of over 2,000 documents, ensuring accurate billing, coding, and secure handling of sensitive information. CERTIFICATIONS

ServiceNow, Certified System Administrator (CSA)

Micro-Certification- Automated Test Framework

Micro- Certification- Integration Hub

Micro- Certification- Predictive Intelligence

Certified Business Analyst- (UDEMY) 2022

AWS Certified Cloud Practitioner- In Progress

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