Isaac Francisco

*** ******** ******, *** *****- Brazil

Contact: +55-11-995**-*** / e-mail: ad3eec@r.postjobfree.com Summary

I want to obtain a career in Human Resource industry where I can utilize my Master degree in Human Resources and

Business Management along with my experience and interpersonal self- starter skills. Education

Master Degree: Business Management with emphasis in Human Resources, June - 2014 Mackenzie Presbitarian University Sao Paulo, Brazil Business Management at Presbyterian University Mackenzie Sao Paulo, Sao Paulo. Bachelor in Education and Human Science in Portuguese, Latin, English and Spanish languages, psychology, teaching and training techniques, modern and old literatures- 2009 Sao Marcos University Sao Paulo, Brazil

Proficiency Languages Award:

YMCA of the Rockies- Snow Mountain Ranch- International Trainee Program in Human Resources. September 2016.

Trinity London College Trinity,England, England

Experience

LATAM Human Resources Generalist

NTT DATA Services Jun 2021 – Present

-Support the HRBPS Latam in the whole employment lifecycle for +400 employees and staff management.

- Promote innovation and actions based on indicators .

-Act as business adviser with internal clients in order to improve employee's work performance

-Follow up all hiring and termination processes. -Engage with staff and head of departments in order to improve internal processes.

-Support latam leaders on ongoing processes and people management.

-Report and process payroll and benefit inquire and incidences.

-Translate the global L&D Team materials for new hires Onboarding sessions. •Lead the Onboarding and Offboarding of employees.

-Act on behalf of NTT DATA in paperwork processes with the CCS, ministry of labor, national migration office, ProFuturo, and Panama Pacifico agency.

-Draft contracts, reference letters, and letters of dismissals. -

-Conduct HR inquiries through the HR Ticket tool.

-Support diversity and inclusion practices with the TA team. -Lead organizational communication to employees regarding HR Policies. -

-Hold regular meetings with the respective business units, clients and management, providing guidance on HR issues.

-Analyze trends and metrics related to the level of rotation in order to develop solutions, programs, and policies to increase retention. -

-Stay updated on the legal requirements related to the daily management of employees, giving priority to the reduction of legal risks and guaranteeing regulatory compliance.

- Provide guidance and assistance in interpreting HR policies.

- Manage and solve complex problems related to employees. Human Resources Trainee - October 2015 toOctober 2016 YMCA of the Rockies- Snow Mountain Ranch Sao Paulo, SP

-Guide and Welcome employees prior to arrival.

-Preparation of hire paperwork for international, seasonal and volunteer incoming staff.

-Run criminal Background check request for seasonal and volunteer staff.

-Check references and police background check for international staff.

-Assist all Human Resources staff with ongoing projects and daily office operations.

-Enter and manage approved driver records .

-Assist,schedule and perform interviews with seasonal and international staff.

-Coordinate and schedule bank visit for international staff as well as Social Security trips.

-Check staff end of agreement status for rehire eligibility and recommendation letter preparation.

-Advertise and coordinate international staff events.

-Process applications and references for hiring process.

-Attend safety meetings.

-Schedule staff classes and training.

-Prepare files for all incoming staff.

-Conduct staff end of agreement interview as well as the end of season report.

-Develop and distribute weekly newsletters.

-Promote safe work practice and safe environment for all staff and guests. Owner

ESL- Consulting - July 2007 toSeptember 2015

Consulting - Language Coaching.

HR consulting, interviewing and profile analysis as well as the selection of applicants, Business Service training,

Translation of documents Business In company classes. Administrating, Orienting, Guiding, Counseling and application of methodology, Grading performance and

Evaluation focused on students' needs and company s work field as well as market demands, Designed the

Employee performance evaluation process and merit program. YMCA- Camp Cosby- Alabama USA 2010 - Function: Camp Counselor.

- Welcome campers and parents on grounds

-Inform parents basic procedures and rules applied on campus.

-Lead team building activities and trips with campers.

-Organize staff activities.

-Participate in daily meetings for a safe environment.

-Supervise and orient campers on on-going work an future tasks. Library Assistant - September 2010 toOctober 2010- Volunteer Knowood - Elementary School Sylacauga Alabama

- Planning and Leading team building activities for young andteens.

- Counseling and advising tasks regarded to plaining and time management.

- Organizational strategies andteam work.

- Labeling and organization of studying guide and books. Time: 2 weeks -2010.

Teleperformance S/A - Alcatel Lucent - Jan 2008 to April 2008 (Internship). Position: Trilingual Customer Service Agent

Function:

• Customer service support

• contact and information services to engineer staff to Latin and American countries.

• Information related to procedures to costumer and engineer work groups.

• service and consulting requests.

• Responsible for staff follow up and performance development.

• Analysis and development of reports to managers related to operations and customer services performance.

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