Denise Mintah

Customer Service

Detroit, MI *****

ad3edu@r.postjobfree.com

+1-313-***-****

• 10yrs Janitorial services

• 25 yrs Customer service

• 25 yrs Banquet experience

• 10yrs retail sales experience

• 20 yr sales experience

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Little Caesars Pizza - Detroit, MI

December 2022 to Present

Open store

• Opened and closed the restaurant at the beginning and end of shifts

• Upheld a high standard of customer service

• Maintained all operations within the restaurant

Fine Dining Server and Bartender

Advanced Mixology, Black Bow Tie And Parties with Class - Detroit, MI June 2017 to Present

• Performing food and drink serving duties at dinners and special events while interacting with guests in a positive, friendly and efficient manner

• Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet

• Carrying plates of food on trays and serving guests

• Keep glasses filled; remove each round of plates and replenish utensils

• Perform cleaning tasks and breakdown of service

• Maintain high standards of safety and cleanliness

• Adhere to grooming and appearance standards

Education

SomeCollege in Special Education

Washtenaw Community College - Ann Arbor, MI

September 2006 to April 2009

High school or equivalent in General Studies

Southeastern High School - Detroit, MI

September 2005 to June 2007

Certificate in Microsoft office specialist

Aress Networking Academy - Southfield, MI

May 2005 to October 2005

Skills

• Sales Support (10+ years)

• Customer Service (10+ years)

• Organizational Skills

• Microsoft Office (10+ years)

• Typing (10+ years)

• POS (5 years)

• Leadership (10+ years)

• Marketing (10+ years)

• Upselling (10+ years)

• Cleaning Experience (10+ years)

• Photography (10+ years)

• Cash Handling (10+ years)

• Retail Sales (10+ years)

• Communication skills (10+ years)

• Commercial Cleaning (10+ years)

• Assistant Manager Experience

Certifications and Licenses

ProsperUs

July 2015 to Present

• certificate of completion for entrepreneurial training

• 20 week course

• classroom instruction and business coaching

Aress Networking Academy

July 2003 to Present

MOS

Wedding officiant

February 2019 to Present

wedding Officiant

Life Coach

Relationship coaching

Notary Public

November 2021

Notarize documents

Assessments

Composing & Sorting Email — Highly Proficient

October 2019

Effectively composing and organizing email messages. Full results: Highly Proficient

Work style: Conscientiousness — Proficient

March 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Attention to detail — Proficient

July 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

January 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

1. Passionate, Empathetic, Self-Motivated, and Outgoing. 2. Customer Call Center experience

3. Strong organization and comprehension skills

4. Well-developed communication skills; written, verbal, reading and listening 5. Attention to detail and strong accuracy skills

6. Ability to work independently as well as a team player 7. Effective decision-making abilities and a persuasive communicator 8. Adept at tactfully handling customer complaints and concerns

Contact this candidate