TORI KELLY • 219-***-**** • ad3edg@r.postjobfree.com

Highly ethical professional service provider with multiple college degrees and 10 years’ experience in case management improving conditions of children, families and communities. Particular interest in working with at risk and special needs to promote clients’ safety, and assist them in reaching their potential to lead happy, productive and independent lives. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential

records. Demonstrated history of producing accurate, timely reports meeting stringent Court, Medicaid, and Medicare insurance guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Inherent ability to establish rapport with clients, service providers and colleagues in order to succeed within challenging environments.

PROFESSIONAL EXPERIENCE

LEAD CASE MANAGER

Child and Family Services - Regional Health Systems 1441 E 84th Place Merrillville, IN 46410

- Aligning Individual, Team, and Organizational Goals for Success.

November 2022 to Present

All previous responsibilities in addition to:

• Manage 75% client case load adhering to DCS service standards •Use EBP’s: MDT and Motivational Interviewing. QI of clinical skills/documentation. Review/Approve/Deny staff monthly DCS/FRC/Court/Expense reports/ISP's/progress and contact notes • Review/Accept/Deny DCS/Internal referrals •Review/correct billing denials •Assign staff caseloads •Review staff productivity •Insure clients' Level of Need and Mental Health Diagnosis meet Medicaid required billing criteria •Monthly staff chart audits •Weekly individual supervision meetings with staff to address case progress/concerns/recommendations •Weekly facilitation of (multiple) staff meetings to review cases/encourage peer involvement and support •Provide administrative/upcoming training/event updates •Address staff questions/concerns and Promote empowering/ motivational encouragement to enhance performance •Provide staff support with case crisis intervention/questions/concerns. Provide ongoing staff and new employee orientation training.

CASE MANAGER

Child and Family Services – Regional Mental Health Center 1441 E 84th Place Merrillville, IN 46410

April 2020 to November 2022

• Behavioral Modification (Youths age 2-18); Individual & Family Skills/Training/Development; Parenting Education

• Client Intakes, Discharges, CANS/ANSA/LON Redetermination Assessments

• Comprehensive Treatment Planning updated quarterly

• Legal proceedings and Child Family Team Meetings to communicate client status to the Court and service providers.

• Monthly/court/ reports/daily progress notes using Next Gen software.

• Supervise parental visitation.

• Independent Living Skills training for youths age 15 and up.

• Linkage to social resources

• Transportation services.

• Quality services for an average of 15 clients.

CASE MANAGER

Home Based Foster Children/Juveniles/Adults-Dockside Services, Inc - Highland, IN • June 2015 to April 2020

• Conduct client intakes, discharges, and Comprehensive Mental Health Assessments

• Comprehensive Treatment Planning, and IARCA outcome studies.

• Attend legal proceedings, and Child Family Team Meetings to communicate client status to the Court

and service providers.

• Complete monthly case reports and daily progress notes using AVATAR.

• Supervise parental visitation.

• Independent Living Skills training for youths age 15 and up.

• Provide transportation services.

• Provide quality services for an average of 25-30 clients; full-time.

Provide Foster Parent training for agency licensure, and Treatment Planning training for colleagues.

THERAPEUTIC YOUTH MENTOR

Hephzibah Children's Association - Oak Park, IL • July 2013 to December 2015

Provided Therapeutic Intervention for abused and neglected youths. Address behavioral issues that arise, using effective behavioral management and life coaching. Redirect them towards positive attitudes and behavioral skills.

• Successful intervention involving three youths; victims of violent abuse, sexual abuse and witness to

domestic violence..

• Provided parents of children with disabilities or mental health issues with information regarding local resources, assistance and community support. Help improve their lives and manage their child's behavior and mental health issues.

• Advocated for two foster parents to assist them in facilitating additional services, and manage their child's special behavioral and mental health needs.

• Successfully helped educate one foster parent about the effects of abuse and domestic violence, by providing information which addressed the normal developmental needs of children, and how to manage behaviors resulting from those that were not met.

• Completed case notes with online company data entry system which adheres to Medicaid criteria regarding meeting each child's behavioral goals set by their mental health provider, resulting in successfully reaching two children's goals.

COURT APPOINTED SPECIAL ADVOCATE

CASA Cook County Juvenile Court - Chicago, IL • January 2013 to August 2015

Appointed by the juvenile court judge to work with the judicial system to prevent abuse, or to place neglected or abused children in a safe living environment, such as foster care, by conducting home visits in their homes to assure they are clean, safe, and have appropriate accommodations for the children.

• Completed 10 legal court reports and case documentation regarding all children, their living conditions, school progress, foster care situation, natural parent situation, legal situation, sibling and parental bonding, behavioral issues, and recommendations using Microsoft Office Word.

• Worked collaboratively with service providers and caregivers in mediation meetings and disseminating information using strong and effective communicative skills.

• Facilitated comprehensive care for children with special medical and mental health needs by attending medical visits, collaborating with doctors, nurses and mental health staff.

• Successfully advocated for four children living in three separate foster homes and one child in the parent's home; resulting in successful reunification of four children in one foster home, and the fifth child with a relative.

HOME HEALTH AIDE

Help At Home, Inc - Merrillville, IN • March 2003 to November 2007

Successfully assisted 7 elderly, 3 physically, 1 mentally, and 1 developmentally disabled individual with daily living skills and personal hygiene care resulting in saving them $500 to $1,000 monthly by remaining in their home, rather than in full time specialized convalescent care.

• Provided transportation for appointments and to assist with shopping and laundry.

• Medication management to assure adequate supply and proper administration.

• Assisted with finances and bank statements.

• Compliance with all healthcare, Medicaid, and Medicare insurance requirements.

• Assessed clients to determine level of care needs through family interviewing and home visits.

• Collaborated with family members and medical care providers in order to assure proper care.

DIAGNOSTIC IMAGING TECHNOLOGIST

PORTER MEMORIAL HOSPITAL - Valparaiso, IN • 1992 To 1997

Promoted from CT Technologist to MRI Technologist through successful cross training.

X-RAY SPECIALIST

US ARMY - San Francisco, CA • 1988 to 1992 • HONORABALLY DISCHARGED

Promoted from Private to Private First Class for excellent performance in Basic training and Expert

Maksmanship.

Promoted to SPC E-4 for performing over 2,000 Mammograms in 6 months - Award received.

CERTIFIED NURSING ASSISTANT

Shasta Convalescent Hospital - Redding, Ca • 1984 to 1987

Provided personal hygiene care, ambulatory assistance, TPR, BP, I&O, dressing and feeding assistance for up to 8 elderly patients per shift; to include nurses notes.

EDUCATION

MASTER'S DEGREE IN FORENSIC PSYCHOLOGY

Argosy University - Chicago, IL • 2013 - 2015

BACHELORS' DEGREE IN CRIMINAL JUSTICE

Westwood College - Calumet City, IL •2010 - 2013

US ARMY ACADEMY OF HEALTH SCIENCE - San Antonio, TX • 1988 • Human Anatomy and Physiology

LINKS

https://www.linkedin.com/in/tori-m-kelly-ma-11b13825/

MILITARY SERVICE AWARDS • Branch: United States Army • Rank: E-4

HUMANITARIAN SERVICE MEDAL • December 1990

Assisted victims of 1989 San Francisco Loma Prieta Earthquake with salvaging their belongings from damaged homes.

NATIONAL DEFENSE SERVICE MEDAL • February 1992 Military Service During Desert Storm Conflict

ARMY ACHIEVEMENT MEDAL • September 1991 • Quality High Volume Patient Care

GOOD CONDUCT MEDAL • November 1989

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