Medical Assistant Customer Service
Resume:
Roseline Ekpo Obot
**** *. *** ******* **** South, Apt 103, Houston TX 77072
832-***-**** ad3ede@r.postjobfree.com
Objective
To utilize my Certified Medical Assistant/Certified Phlebotomy Technician and Psychiatric Technician, Nursing Assistant experience to promote excellent healthcare in a facility that strives to promote excellent patient care
SKILLS
●Excellent customer service skills.
●Excellent interpersonal and communication skills
●Ability to maintain confidentiality regarding patient and company proprietary information
●Ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all level
●Venipuncture
●Specimen preparation
EXPERIENCE
Memorial Herrmann southwest hospital, Houston TX, (October 2023- Current)
VOLUNTEER SERVICES
●Assisting all the hospital departments assigned to like breast cancer center, mother and babies unit, Heart and vascular unit, labor and delivery department, Endoscopy unit, unit secretary department etc and staff as needed, running errands, assisting patients to the waiting room and making deliveries or providing clerical office support.
●Assisting in arranging documentation of the patients into the right place and performing administrative tasks
●Served as a caring and considerate volunteer in the departments assigned to help and followed instructions and adhered to the hospital policies.
●Worked independently and also with others
Kindred Hospital. Sugarland, Tx (April 2019 - Current)
PCA - MEDSURG/IMU/ICU, REHABILITATION UNIT (Full-time)
●Assisting nursing staff with patients' personal care, emotional support and activities of daily living.
●Reporting observations, conditions, measure and record food, liquid intake and output, and vital signs, and all patients problem reported to the licensed nursing staff,
●Records all care administered according to established procedures.
●More complex duties performed under the supervision of licensed nurse.
●Assisting in maintaining and providing a clean, safe environment, filling ice pitchers, changing linens, and keeping bed neat and clean at all times.
Conducting hourly rounding to ensure all the patients needs are met in time. Answering patient’s call light.
West Houston Medical Center. Houston, TX (February 2013 – August 2017)
PCA/Psych tech – IMU/ICU (Full-time)
●Performs routine direct nursing care tasks according to identified age-specific patient needs which include: ADLs, proper distribution of meals and feeding patients, assisting patients with elimination needs, assisting with transporting of patients at time of transfer and/or dismissal, and assisting with ambulation, lifting and positioning according to procedure.
●Organizes test schedules with other health care staff members in order to receive top notch patient satisfaction
●Observe patients’ conditions, measure and record food and liquid intake and output and vital signs, report changes to the registered Nurse/supervisor.
●Answers patient's call light; attends to routine needs for the comfort of the patients; and collects accurately labels and transports specimens to lab as required
●Sit one on one with psychiatric patient
●Demonstrates the use of safety rules while performing tasks on the job. Properly handles accidents by reporting them immediately. Avoids hazardous accidents before they occur
Clare wood House Senior Community. Houston, TX (February 2014 – January 2016)
Certified Nurse Assistant (PRN)
●Provided for personal care and safety requirements of patients quickly under the supervision of licensed nursing staff
●Assisted the care team by providing helpful, comforting and compassionate care to patients and families
●Facilitated the admission, discharge and transfer of patients on and off the unit
●Maintained an arranged unit environment with adequate supplies and equipment in order to smooth the progress of staff
●Contributed to efficient communication
Flex Medical Services. Houston, TX (August 2012 – March 2019
Certified Nurse Assistant/Psychiatric Nurse Technician (PRN)
●Assisted with the health and well-being of the mentally incapacitated patients
●Provide patients with help in walking, moving in and out of bed, wheelchair and also help in taking the patient’s for exercising.
●Ensured that the patient’s needs were met both physically and medically by working with the direction of the nurses to provide for them a comfortable environment
●Observes patients to detect behavior patterns and reports observations to the medical staff
●Provides clerical and patient care activities in the treatment and care of patients with psychiatric and substance abuse conditions.
●Manages behavioral problems and facilitates education and activity groups.
●Actively participates as a member of the treatment team and performs other duties as assigned.
West Medical Clinic. Houston, TX (October 2013 – August 2014)
Medical Assistant/ Phlebotomy
●Worked hands-on with patients demonstrating skills acquired from training i.e. phlebotomy, EKG/ECG readings, vital signs, injections and blood drawing, paperwork for lab pick-up
●Ensured that the patient’s needs were met both physically and medically by working with the direction of the nurses to provide for them a comfortable environment
●Assisted the doctors/nurse practitioners with the patient’s immediate care by verifying the patient’s identification and interviewing them to determine their symptoms and file them in the chart, and also making copies/faxing of their documentation
●Performs responsibilities in a manner that promotes quality patient care and customer service/satisfaction.
●Effectively participates in planning and preparing for patient visits ensuring appropriate schedules, test results, and clinic specific requirements are available.
● As required and competency validated, performs appropriate hearing and vision testing, EKG, spirometry, point of care testing, specimen collection, equipment cleaning/reprocessing and other requested procedures.
● Prepares and stocks rooms (daily/weekly) and clinic supplies in advance of clinic visit as well as cleaning rooms appropriately between patients.
● Prepares for and assists with routine and specialty procedures.
●Schedules patients for follow up appointments or referrals and performs routine clerical duties for team and staff to include photocopying, scanning and faxing.
● Performs telephone messaging and in person screening with appropriate follow up.
The Crescent, Cantex Continuing Care Network. Houston, TX (September 2012 – October 2013)
Certified Nurse Assistant
●Nursing care of patients under the direction of the Medical Staff and a registered nurse or licensed vocational nurse
●Keep the registered nurse informed of any changes in patient status
●Assisted with activities of daily living in order to promote independent living and safety
●Provide timely and accurate daily charting and record keeping
Excel’s Home Health Care. Houston, TX (September 2010 – August 2012)
Nursing Sitter
●Provides excellent patient care under direction of nursing staff.
●Monitor patients’ vital signs within arm’s length
●Performed duties such as feeding, bathing, grooming, dressing, moving patients, changing patients’ linens, and pericare.
EDUCATION
●Ongoing Training
●Nursing school on training
●Houston community College, Associate Degree
●Fortis college, Diploma
●New Era Brilliant high school - Nigeria
High School Diploma: 2003
CERTIFICATION
●Certified Nursing Assistant
●Psychiatric Technician
●American Heart Association – BLS/CPR
●Phlebotomy Certification
●Certified Medical Assistant
●Prevention and Management of Aggression Behavior
●Sama Certification
References
Professional
Nkechi Nwosu (Supervisor) 713-***-****
Uba Anosike (Director) 713-***-****
Comfort Nwanendo
MaryRose Orakwue(Supervisor)
Personal
Etinyene Okon (Human Resources) 832-***-****
Gloria Christian
Stephanie Jones 832-***-****
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