Jonpaul Wilson

an independent effective leader and fully developed employee

Arlington, VA 22201

ad3edb@r.postjobfree.com

+1-773-***-****

A motivated reliable Corporate Professional pursuing a career in a millennial industry with proficient skills in troubleshooting conflicts, working with clients professionally, implementing new developments and networking systems. Resilient and capable of learning while training on the job at a fast pace possessing numerous years of training experience. Ten years of customer service skills in leadership and management. Resourceful stellar history inclusive to healthcare study with personal development in analyzing machine learning and evaluating systems architecture. Thriving and delivering responsive result solutions in tiered environments of client care. Willing to build bridges with new industries.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Compliance Director Total Rewards Telecommunications Working Solutiuons - Dallas, TX

February 2014 to August 2023

• Maintained inbound customer service issues

• Accounts and Virtual Private Networks

• Hired, terminated and evaluated all staff in the CSSI Department

• Kept all computers and cash registers running and maintained the stores network

• Supervised all stock received and kept imputed the information in the network

• Point person for all customer to store communication Senior Site Director Compliance and Inclusion Community Partnerships. GLOBAL-AXIOM - Washington, DC

July 2012 to May 2023

• A mutual benefit firm advocating for clients developing biz2biz strategy for mutual advancement. Client Guest solutions services.

• Creating development solutions for business to business relationships, under contract. Reporting financial services and business development.

• Computer Repair/Consultation/Development/Upgrade/troubleshooting for varied clients and employer.

• Medical/Social/and varied implementation of strategies to development engineering tools and services in locations.

• Computer Software and Hardware Support Enginnering Level 1 Site Manager/Project Manager

Project Renewal - New York, NY

August 2018 to February 2022

House Manager

• Monitor clients as they enter and exit the facility

• Maintain sign in sheet for all visitors

• Answer multi-phone line and greet visitors

• Keep supervisor informed of all relevant information regarding the residents

• Conduct walkthroughs of the facility and note in the communication log book HHA-PCA Shift Supervisor

Allegiant Home Care - New York, NY

September 2014 to November 2020

Stomy and medication, trips to appointment's and bathing eating care conversations with medical care team.

Travel documentations budgeting cleaning and training. Customer Service Store Information Manager

Nordstrom - Chicago, IL

April 2010 to June 2016

• Answered phone calls and emails pertaining to sales inquires

• Resolved conflicts between co-workers as well as customers

• Administered excellent customer service

• Adjusted monthly reports

Education

Per Scholas in IT Support COMPT-TIA

Per Scholas - New York, NY

Present

Master's in Business Law

Yale University - New Haven, CT

January 2005 to January 2007

Bachelor's degree in Computer Science

Harvard University - Cambridge, MA

January 2001 to December 2004

High School Diploma

Kenwood Academy

June 1998

Skills

• Customer Service (9 years)

• Excel (10+ years)

• Microsoft Excel (10+ years)

• Office Management (9 years)

• Retail Management (9 years)

• Budget Management (9 years)

• Hiring (9 years)

• Technical Support

• Windows

• Networking

• Active Directory

• Sales

• Javascript

• Microsoft Office

• Vmware

• access

• MAC

• Windows 7

• Security

• Computer Networking

• Microsoft Access

• Microsoft Windows

• Mac OS

• DNS

• LAN

• Linux

• Microsoft Windows Server

• Network Administration

• Network Support

• TCP/IP

• VPN

• Operating Systems

• PowerShell

• Troubleshooting

• VoIP

• SQL

• DHCP

• Help Desk

• Citrix

• Network Firewalls

• Shell Scripting

• Azure

• Microsoft Exchange

• Load Balancing

• System Administration

• Microsoft SQL Server

• Disaster Recovery

• Remote Access Software

• WAN

• Network Engineering

• Retail Sales (6 years)

• Logistics (6 years)

• Profit & Loss p&l (9 years)

• Retail Management (10+ years)

• Cash Handling (9 years)

• Supervising Experience (10+ years)

• Communications (10+ years)

• Retail sales customer support (10+ years)

• ServiceNow

• SCCM

• Talent Management (10+ years)

• Leadership Development (10+ years)

• Management Experience (10+ years)

• MCIT (8 years)

• Contract Negotiation (4 years)

• Account reconciliation

• Clerical experience

• Investment banking

• Private equity

• Analysis skills

• Presentation skills

• Cold calling

• Strategic planning

• Data visualization

• Upselling

• Marketing

• Research

• Employee Relations (10+ years)

• Workday

• Typing

• B2B sales

• Mentoring

• Restaurant experience

• Front desk

• Serving

• Root cause analysis

• Google Docs

• Information security

• Team Work

• Reliability

• Agile

• Problem-solving

• AWS

• Scrum

• Flexibility

• Project management

• Cybersecurity

• Data warehouse

• Fair Housing regulations (4 years)

• Home health (5 years)

• Healthcare management (6 years)

• Healthcare (7 years)

• Guest relations

• Computer hardware

• IT management

• Java

• DevOps

• Training & development

• Teaching

• AI

• Technology sales

• IT support

• IT

• Telemarketing

• Salesforce

• Events management

• Software development

• Visio

• Microsoft Project

• Fact checking

• Employment & labor law

• Guest services

• ADP

• Enterprise sales

• Oracle

• Food industry (6 years)

• food & beverage (10+ years)

• Driving

• Developmental disabilities experience

• Data collection

• Accounting

• Succession planning

• Schematics

• Hospitality

• Merchandising

• Spanish

• Search engines

• Financial analysis

• Landscaping

• HRIS

• Payroll

• CMMS

• Janitorial experience

• P&L Management

• Canvassing (4 years)

Languages

• English - Expert

Certifications and Licenses

HHA

June 2016 to Present

NPI: #00577469

Mental Health First Aid

December 2018 to Present

Fire Guard FO2

December 2018 to Present

Narcan

June 2018 to Present

CompTIA A+

August 2019

CompTIA Network+

GOOGLE Tech Support Engineer

Present

Property & Casualty License

Guard Card

CompTIA Security+

PMP

AED Certification

CPR Certification

OSHA 10

Professional Engineer

LEED Certification

Professional In Human Resources

Food Handler Certification

BLS Certification

Licensed Pharmacist

Assessments

Sales skills — Proficient

November 2021

Influencing and negotiating with customers

Full results: Proficient

Home health aide skills — Proficient

April 2020

Providing care to patients in a home setting.

Full results: Proficient

Retail customer service — Proficient

September 2022

Responding to customer situations in a retail setting Full results: Proficient

Security guard skills — Proficient

February 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Impact & influence — Completed May 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Office manager — Proficient

April 2020

Scheduling and budgeting

Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Technical support — Proficient

March 2020

Performing software, hardware, and network operations. Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

March 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient February 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Case management & social work — Proficient

October 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Customer service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Medical terminology — Completed

November 2021

Understanding and using medical terminology

Full results: Completed

HR: Compensation & benefits — Completed

April 2020

Knowledge of compensation and benefits programs

Full results: Completed

Project timeline management — Completed

March 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed

Sales skills — Proficient

March 2021

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

General manager (hospitality) — Proficient

November 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Microsoft Excel, Access, PowerPoint, and Outlook

• Microsoft Windows 98,2000, XP

• Certified Customer Service Expert (Franklin Covey Skills Workshop)

• Certified Management and Sales Expert (Franklin Covey Skills Workshop)

• Certified Time Management Expert (Franklin Covey Skills Workshop)

Contact this candidate