High School Customer Service

JENNIFER CINTRON

P.O. Box ****** Orlando, Florida 32872 407-***-**** ********@*****.***

SUMMARY

Goal driven achiever with strong organizational skills. Detail orientated and creative problem solver, who can see the big picture while never losing sight of details that deliver results. Motivated team player with demonstrated talent deploying research and organizational skills toward analyzing, and upgrading in any field. Enthusiastic self- starter who can boost anyone around for better productivity efficiency while ensuring safety.

EDUCATION

08/2011 Criminal Justice, Valencia College

06/2003 High School Diploma, Colonial High School

07/2013 Walt Disney World: OSHA approved Forklift Certification, Toyota sit down, Indoor cherry picker Raymon, side loader Kombi. Hazmat/MSDS certified. SKILLS GAINED BY EXPERIENCE

· Attention to Detail · Client and Vendor

Relations

· Bilingual

· Data Analytics and

Reporting

· Importance of Reliability · Multi-User Interface Programs

· Documentation and

Reporting

· Excellent Communication

Ability

· Detail Oriented

· Inventory Management · Customer Service · Organizational Skills

· Outstanding People Skills · Problem Solving · Integrity COMPUTER SKILLS

Languages

· English

· Spanish

Software

· Microsoft Office including Word, Excel, PowerPoint and Outlook

· SAP GUI, Maximo

· Operating Systems: Microsoft Windows and Apple iOS. Page 2

EXPERIENCE

06/2019-03/202

01/2016- 01/2018

07/2013- 03/2016

Amazon / Delivery Driver

· Drive a delivery van to drop off Amazon packages to customers within their community

· Follow strict safety standards on and off the road

· Interact with Amazon customers and the public in a professional and positive manner

· Use handheld technology to manage the delivery process Customer Order Support / American Hotel Register

· Ensure data recording tools and resources remained up-to-date with real-time, relevant information.

· Managed the collection of operations specific data for analytical and reporting purposes.

· Monitor equipment performance and output to look for day-to-day deficits as well as areas of improvement.

· Tasked with maintain a safe working environment.

· Cycle inventory counts.

· Operated forklift (various).

· Shipping and receiving

Material Control Attendant / WALT DISNEY WORLD

· Count materials in the warehouse daily, manually or using a handheld scanner.

· Reconcile inventory on a daily basis.

· Extensive knowledge with computer system SAP

· Forklift training and experience.

· Casual Buyer experience (SAP)

· Shipping & Packing

· Receiving & Distributing for entire building using tracking software such as SAP G.U.I and Maximo

· Worked hand in hand with Vendors, Ordering, and Expediting

· Trained in the importance of Safety.

· Ability to lift over 75lbs. with proper technique for safety. 02/2011-07/2013 Human Resources Representative / ALLEGIANCE SECURITY GROUP

· Human Resource Representative

· Managed to multi task whole maintaining a high level of customer service

· Experienced in a business office, proficient in Windows Professional Office

· Experience with office equipment

· Keyboard Proficient, 10 key proficient

· Ranked Security Officer

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10/2010-1/2011 Package Handler/Driver Helper / UPS

· Unload packages

· Deliver Packages to resident and businesses

9/2007-9/2010 Delivery Driver / PIZZA HUT

· Worked in a sanitary environment

· Cashier experience

· Product Inventory

· Food delivered on time

10/2005-5/2007 Auditor / RGIS INVENTORY SPECIALIST

· Auditor

· Required to be 10 key proficient

· Inventory

· Audited major companies such as: Publix, CVS Pharmacy, Walmart, Baby R Us, stores in Lees Burg Mall.

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