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Customer Service Quality Assurance

Location:
Moreno Valley, CA
Posted:
February 05, 2024

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Professional Summary

Skills

Work History

IKEMEFUNA NWATU

Moreno Valley, CA 92555 909-***-**** ad3ecs@r.postjobfree.com Lvn skilled at communicating, organizing and solving problems to improve level of care and raise quality rankings of health care facilities.

Multi-talented lvn consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Enthusiastic lvn eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training on different Skills . Motivated to learn, grow and excel in healthcare.

Support needs of different patients with unsurpassed clinical knowledge and interpersonal communication skills. Ca-licensed healthcare professional passionate about providing culturally- competent assistance to every patient. Excellent problem-solving, charting and quality assurance management skills.

First Aid/CPR

Communications

Customer service

Process improvement

Team management

Problem resolution

Team building

LVN 04/2020 to Current

Arc Care Center (Trachea,Vent,G-tube) – Riverside, CA Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.

Responded to patient requests with appropriate clinical and personal assistance. Took samples such as blood and urine to complete diagnostic and routine assessment tests. Reviewed patient history to verify conditions and current medications. Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.

LVN Charge Nurse 02/2020 to Current

Plymouth Village – Redlands, CA

Effectively addressed rapid response situations by strategically organizing and delegating tasks. Delegated and prioritized assignments and nursing tasks based on individual staff strengths and expertise.

Oversaw patient conditions, administered medicine, performed interventions and took detailed records.

Performed real-time chart audits for all patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement. Performed patient assessments and adjusted care plans accordingly. Provided wound care and dressing changes routinely. Worked as part of interdisciplinary and rapid response team to determine each patients' imaging and assessment needs in order to develop and initiate appropriate care plans. LVN 01/2020 to Current

RI International Behavioral Urgent Care Center – Palm Springs, CA Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

Supported diagnoses by taking blood, urine or sputum samples from patients for laboratory testing.

Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.

Responded to patient requests with appropriate clinical and personal assistance. Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.

Documented patient vitals, behaviors and conditions and communicated concerns to supervising Rn.

LVN Charge Nurse 11/2019 to Current

Sunrise Ranch Detox/behavioral – Riverside, CA

Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.

Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift. Executed patient satisfaction and independence by promoting self nursing skills and knowledge of medications.

Developed and advocated patient care plans.

Provided quality patient care and maintenance of rooms to properly comply safety, health and organizational regulations and federal, state and local rules. Administered medications to patients and monitored response to medications. Prioritized urgent and non-urgent patient needs calmly and effectively Education

Certifications

Documented patient vitals, behaviors and conditions and communicated concerns to supervising Rn.

LVN 03/2014 to Current

Procare One Nurses Llc (Staffing Company) – Anaheim, CA Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.

Supported diagnoses by taking blood, urine or sputum samples from patients for laboratory testing.

Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.

Helped long-term care residents with bathing, dressing, feeding and other daily living activities. Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support.

Responded to patient requests with appropriate clinical and personal assistance. Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.

LVN Charge Nurse 08/2018 to 12/2019

Olive Vista Behavioral – Pomona, CA

Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift. Actively engaged and participated in consults, patient care plan development and patient monitoring.

Administered medications to patients and monitored response to medications. Documented all information in patients' electronic medical record, relaying information to Rns and care providers to facilitate continuity of care. Oversaw patient conditions, administered medicine, performed interventions and took detailed records.

Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

Associate Degree in Nursing: Vocational Nursing 08/2016 Summit Career College - Colton, CA

First Aid/CPR Certified

MAB

LVN License number 699996



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