Dawnyell Harvey

• Baltimore, MD

• 443-***-****

• ad3ecq@r.postjobfree.com

SUMMARY

Extensive experience in organizational development and staff development in an office environment for thirty individuals. Proven abilities in common business practices, billing account management, accounts payable and receivable, and conflict resolution. Extensive experience in developing sales strategies that incorporates client segments, market opportunities, competitive and sales force effectiveness. Client focused with strong relationship and strategic planning and skills. Strong abilities to manage multiple concurrent objectives, projects, groups or activities using effective judgment for time sensitive matters.

EDUCATION —

EMPLOYMENT HISTORY

Masters of Business Administration

American InterContinental University

●Concentration: Human Resource Management

Graduated: 2015

Bachelor of Business Administration

American InterContinental University

●Concentration: Healthcare Management

Graduated: 2013

2022-2023 ASSISTANT ROTATING director -Mecu credit union Baltimore Md.

2019- 2022

Personal Loan Specialist • One Main Financial • White Marsh, MD

2013 - 2019

Branch Manager • PNC Bank • Baltimore, MD

2011 - 2013

Assistant Sales Manager • Rent A Center • Baltimore, MD

2007 - 2009

Assistant Retail Sales Manager • Verizon Wireless • White Marsh, MD

2004 - 2007

Assistant Manager of Operations • Verizon Wireless • Timonium, MD

KEY SKILLS —

SKILLS

Community Outreach

Relationship Building

Risk Mitigation

Leadership Development

Oral &Written Communication

Leadership:

●Supervised employees and provided a clear vision of the companies’ objectives and priorities.

●Coordinated departmental orientations and on-the-job training programs for new employees.

●Supported employees by reviewing job performance at regularly scheduled intervals, recognizing their achievements, and participating in the preparation of their future developmental plans.

●Maintains a strong emphasis on teamwork and a shared responsibility for success.

●Manages priorities through planning and execution to drive all aspects of branch performance and expectations.

●Builds a high performing team through on-boarding, coaching and development with a mentoring, and growth mindset for goal setting and goal attainment.

●Coaches team to proactively pursue sales and effectively provide solutions and advice to improve client’s financial well-being.

Banking:

●Familiar with principles of analysis, design, evaluation, selection, acquisition, and utilization of information systems in the banking organization.

●Manages priorities through planning and execution to drive all aspects of branch performance, including individual expectations for outside business development.

●Leads through influence and impacts a broad range of eco-system partners in an Omni channel environment.

●Leads, coaches and executes a proactive client experience within an Omni channel environment. Coaches team to effectively provide solutions and advice to improve client financial well-being. Leads effective problem resolution.

●Leads branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.

●Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Ensures employees achieve the performance and activity expectations. Leads the performance management process for all direct reports.

●Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.

Analytical:

●Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

●Ability to view problems from a different perspective and find alternative solutions.

●Understand and be aware of subjectivity & objectivity.

●Recognizes the need for personal accountability and personal development.

Auditing and risk management:

●Knowledge of accounting and audit principles and standards

●Independence and objectivity

●Adherence to the ethics, confidentiality and integrity standards

●Ability to assess risk relative to the proper application controls

Licensing/Certificates

●State of Maryland Notary

●State of Maryland Insurance Producer License (Life)

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