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Customer Service Experience

Location:
Dallas, TX
Salary:
18-19
Posted:
February 05, 2024

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Resume:

**** ****** ** *******, **

214-***-****

ad3eco@r.postjobfree.com

OBJECTIVE

I am a recent college graduate with a diverse educational and research background. My skills range from customer service to analytical research. My background has allowed me to excel in problem-solving, multitasking, and functioning both independently and collaboratively. I have over six years of experience in leadership roles including customer service, banking, and marketing, and I have demonstrated a consistent ability to thrive in diverse fields. Additionally, my interpersonal skills allow me to cultivate positive professional relationships, and I know I will contribute significant value in this work field.

EDUCATION

Bachelor of Arts in Anthropology, minors in Business and Race & Ethnicity May 2023 Southwestern University Georgetown, TX

RELEVANT COURSEWORK

Quantitative Business Methods

Queer Theory

Understanding Race and Racism

Intro to Economics

Social Problems

Fundamentals of Accounting

Introduction to Statistics

Senior Racial History Project

HONORS & AWARDS

Southwestern University Honor Roll Award 2021-2023

RES Outstanding Senior Award 2023

Student Diversity Impact Award 2023

PRESENTATIONS

Henderson, Kellie. (2022). Racial History Project. Legacies of Slavery Landscapes of Segregation. Charlottesville, VA. Oral Presentation.

Henderson, Kellie. (2023). Historical Cycles of Black Student Experiences at a Predominantly White Collage. Southwestern Anthropological Association (SWAA). Long Beach, CA. Oral Presentation

WORK EXPERIENCE

I-CORPS Internship 2021-2022 Southwestern University, Office of Retention Georgetown, TX

●Interviewed student body to investigate the correlation between historical data on lack of retention and current student responses.

●Developed comprehensive interview questions and organized in-person interviews to directly comprehend the needs and concerns of the student body, aiming to enhance future retention strategies.

●Participated in meetings with University advisers to collaboratively explore retention solutions for incoming freshmen.

●Analyzed data on previous retention rates and compared them to other small liberal arts universities to identify trends and gain insights into the national standing of our University.

Personal Banker 2021

First National Bank Garland, TX

●Utilized bank software proficiently to manage confidential customer information and transactions.

●Developed a keen eye for detail by scrutinizing accounts, currency, checks, and identifications to mitigate fraudulent behavior.

●Adhered to protocols to ensure the safety of bank equipment, customer accounts, and overall employee well-being.

●Cultivated strong relationships with customers, showcasing excellent customer service skills through personalized interactions.

●Listened attentively and assessed customer needs to tailor account offerings accordingly.

RESEARCH EXPERIENCE

Anthropology Researcher 2022-2023

SCOPE Undergraduate Research Program - Racial History Project Georgetown, TX

Southwestern University, Anthropology Department

●Engaged in both individual and collaborative research efforts to develop comprehensive and inclusive discussion presentations.

●Planned and executed in-depth one-on-one interviews with Southwestern Alumni nationwide

●Transcribed conversations meticulously to document responses coherently, ensuring alignment with objectives related to the University's history.

●Completed research using newspaper articles, archived materials from a plethora of Universities and public libraries and both current and past faculty

●Conducted research utilizing newspaper articles, archived materials from multiple Universities and public libraries, and insights from both current and past faculty members.

LEADERSHIP EXPERIENCE

Black Student Union President 2021-2023

Southwestern University Georgetown, TX

●Coordinated impactful events on Diversity, Equity, and Inclusion, catering to the entire community.

●Led bi-weekly meetings to update members and boost team morale, addressing topics related to both the University and global affairs.

●Advocated for Black students in political and community matters, serving as the primary organization for their representation and advocacy.

Tactical Plan Task Force 2020

Southwestern University, Student representative Georgetown, TX

●Engaged in meetings and discussions with over 15 student and faculty organizations and committees on the Southwestern campus to gain an in-depth understanding of how to strategically allocate future funds.

●Interviewed incoming professors to ensure that Southwestern was the optimal placement for both the candidates and the University.

●Maintained regular communication through both in-person and virtual meetings with the University president and department heads to collaboratively reach conclusive decisions regarding the financial future for the University.

Team Lead 2017-2019

Planned Parenthood, Teenage Communication Theater Dallas, TX

●Remained informed about social issues and politics to enhance the development of skits, ensuring relatability for the audience.

●Contributed over 40 hours of community service in the Dallas Fort Worth area, focusing on educating young adults about safe sex and raising awareness about dating violence.

●Selected as Team Lead to guide discussions on sensitive topics and tasked with creating and delivering presentations.

●Utilized focused research to foster dialogue on the significance of communication with youth.

Presidential Search Committee 2019

Southwestern University, Student Representative Georgetown, TX

●Examined resumes of selected potential applicants to pinpoint individuals most qualified to assume leadership over Southwestern University.

●Performed independent research on candidates before meetings to gain a deeper understanding of their core values and examples of past leadership experience

●Conducted interviews with multiple candidates in a formal dining setting, posing questions specifically tailored to address student body and community concerns.

SKILLS

Research: Designing and conducting interviews, data collection and analysis, presenting findings digestible for all audiences, poster and oral presentations, collaborating with organizations, attention to detail, working both independently and with a team

Critical thinking: Efficient problem solving, ability to analyze complex situations, evaluate different perspectives, and develop creative solutions that meet business goals

Communication: Written and verbal communication, email, phone calls, in-person interviews, public speaking

Computer: Microsoft suite, Google suite, Excel, Canva

Languages: English (fluent)



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