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Margaret Donovan

Millbury, MA • 508-***-****

ad3ec5@r.postjobfree.com

www.linkedin.com/in/

maggie1128

Multi-faceted professional with a diverse range of skills in sales, operations management, contract negotiations, workforce development, technical integration, and PR. Seeking diverse opportunities to use highly transferable strengths in sales management, software integration, process design, regional oversight, human resources, and project management. QUALIFICATIONS S U M M A R Y

Sales Manager

• Business Development

• B2B / B2C Sales

• Revenue Growth

• Technical Account Management

• SaaS / Salesforce

• CRM

Regional Manager

• Territory Growth

• New Business Acquisition

• Workforce Development

• Contract Negotiations

Construction

• Project Management

• Cost Analysis

• Contractor Relations

• Quality Control

Human Resources

• Recruiting

• Benefits Administration

• Performance Analysis

• Conflict Resolution

Automotive

• Dealers License

• Automotive repair and

management software

• Financing

• Service Writer

Transportation

• Coordinated day to day operations

• Created Fleet software

management

• Supervised 100 taxi and livery

drivers

• Responded to all RFP’S

• Negotiated multi-million-dollar

contracts

PROFESSIONAL EXPERIENCE

Snap-On Tools, Kenosha, WS

Diagnostic Sales Developer, 2022 – Present

• Direct sales of Diagnostic products to shop owners.

• Performed business evaluation/coaching rides with Franchisees.

• Taught product and sales skills to Franchisees

• Secured orders for additional Diagnostics products.

• Demonstrated products to customers.

• Performed product training to customers.

• Attended field meetings to present promotions.

• Participated in tradeshows, and attended sales meetings as required.

• Performed customer education/sales seminars.

• Maintained assigned inventory levels.

MITCHELL 1 Automotive Fleet Software, Worcester, MA Independent Sales Consultant Representative, 2021 - 2022 Maximize profitability through use of high-quality sales approaches, consumer-facing proposals, and effective business development practices. Optimize customer retention by conducting in-depth consultations and connecting them with vehicles that meet their direct needs.

• Identify improvement opportunities by tracking sales trends and KPIs.

• Implement sales structures that support high-grossing revenue streams.

• Boost retention by offering exceptional customer service. NU-CHECKER INC. d/b/a RED CAB, Worcester, MA

Vice President COO Sales and Marketing Director and Senior Executive for a Large Transportation Company, 1999 - 2021 Served as a driving force behind exceptional closing rates and high-volume revenue growth due to strong negotiation, business development, and sales skills. Successfully grow book of business with effective strategies, engaging communication, compelling proposals, and lasting relationships.

• Strengthened teams with strategic recruiting, training, and leadership.

• Enhanced employee experiences with supportive direction, decreasing turnover by 45%; managed over 100

employees.

• Hired 5+ high-performing Sales Representatives, resulting in $3.9M in sales revenue yearly

• Streamlined practices including vehicle processes, expense tracking, and software integration to enhance voice mapping and telecommunication.

• Led risk mitigation, achieving a 60% decrease in accidents and injuries.

• Oversaw P&L and expense reporting; reduced reimbursements by 65%.

• Maximized visibility and engagement through use of social media. 2 P a ge

Murrays Auto Sales, Worcester, MA

Owner Operator, 1995- 2015

As an automotive-dealership owner, I set up an independent used car dealership. I attended both physical and virtual auctions. I bought both whole, dealer line and salvage autos and trucks. I ran the 4 bay and fulltime 4 mechanics service garage also the autobody shop with 2 full time employees. I had 3 salespersons an also an office staff. I ran an incredibly profitable shop; whose reputation was outstanding.

• Oversee sales and service team, auto service staff, and vehicle repair processes to deliver a positive service experience and keep profitability

• Ensure delivery of customers’ vehicles on time

• Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics

• Work with the service advisor to ensure initiative-taking resolution 3 P a ge

TECHNICAL SKILLS • Maintain an elevated level of customer satisfaction in all automotive service capacities to increase retention and referrals AutoCAD for Mac

Visible Edge Institute (2021)

Revit for Architecture

Visible Edge Institute (2021)

EDUCATION

Bachelor of

Science

Business

Worcester State College

• Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale

• Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records Donovan Builders INC, Millbury, MA

Construction Supervisor Project Manager 1996 – 2010

• Found and sold land to customers

• Applied for and received all necessary building permits.

• Scheduled and contracted all sub-contractors and vendors

• Drafted blueprint to client specifications5. Finalized blueprints with clients.

• Completed process until mortgage was obtained and payment was made in full.

• Designed and installed all landscaping plans.

• In 2005 I as a General Contractor designed and built a 6,000 sq ft commercial building.

• I worked extensively with sub-contractors and all entities involved in the process.

• In 2009 I added a 5000 sq ft commercial auto body shop again as the general contractor

• I created the building renderings utilizing Revit.

• I was responsible for working with the building Inspector, The City Planning Board, the Department of Public Works, and the Fire Department.

Assessments From Indeed

Active Listening – Highly Proficient

Actively listening and appropriately responding in conversations - Highly Proficient

Working with Microsoft Office - Highly Proficient

4 P a ge

Basic computer skills – Expert

Performing computer operations and troubleshooting common problems – Expert

Sales Skills – Expert

Influencing and negotiating with customers - Highly Proficient

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