Cecelia Nancy Parker

**** ********* ****

South Bend, IN 46615

Phone: 574-***-****

E-mail: ad3ebv@r.postjobfree.com

Summary

Over 20 years in managerial experience. Will go above and beyond to ensure deadlines and goals are met. Enthusiastic team player with a strong work ethic and advanced problem solving skills.

Skills

Effective leader

Strong interpersonal communication

Highly organized

Goal-oriented

Efficient multi-tasker

Customer focused

Conflict resolution

Strong attention to detail

Education

Davenport University Mishawaka, In

Associate of Science Business Administration

Experience

Business Consultant (May 2022 – December 2022 Business Closed)

Humphries Developments/Subway (Fort Wayne, IN)

Oversee a territory with 25 franchises and 75 shops to ensure brand standards are followed

Conduct training on new initiatives

Manage quarterly franchise meetings to discuss opportunities for increasing profitability

Keep shops up to date on Steritech and make sure they are inspection ready

FNB Multiunit Manager (June 2017 – May 2022)

HMS Host (Howe, IN)

Oversee all operations for all stores/restaurants on both sides of toll plaza

Hiring/training of new employees

Scheduling

Inventory

Financials

Bakery Manager (March 2017 – June 2017)

Blue Gate Bakery (Shipshewana, IN)

Scheduling

Inventory

Financials

Customer Service/Cash Room Manager (February 2016 – March 2017)

Kohls (Goshen, IN)

Customer care

Product returns and inventory

Daily deposits

Monthly/period balancing of books

Assistant Manager (September 2014 – October 2015)

Pilot (Crawfordsville, IN)

Trained, coached, and mentored staff to ensure smooth adoption of new program

Developed employee schedules

Retail merchandising

Follow and apply “Plan – a – gram” for store displays

Assistant Manager (March 2012 – August 2013)

Pizza Hut (Crawfordsville, IN)

Hired and trained new staff

Developed employee schedules

Implemented innovative programs to increase employee loyalty and reduce turn over

Controlled food and labor costs

Conducted weekly inventories

Assistant Manager (August 2010 – September 2011)

Steak ‘N Shake (Crawfordsville, IN)

Hired and trained new staff

Developed employee schedules

Managed inventory

Controlled food and labor costs

General Manager (February 2006 – August 2010)

HMS Host Travel Plaza (Elkhart, IN)

Oversaw daily activities of five separate vendors – Burger King, Pizza Hut, Starbucks, KFC, and a retail store

Supervised assistant managers and supervisors

Hired and trained new staff

Developed employee schedules

Managed inventory

Controlled food and labor costs

Developed a system to retain employees and increase moral

Ensure policies and procedures were followed across all vendors

Assistant General Manager/Training Manager (May 1996 – May 2006)

Fazoli’s (South Bend, IN)

Hired new staff

Trained new staff and managers at all locations within region

Developed and implemented new policies

Managed inventory

Controlled food and labor costs

Developed employee schedules

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