Assistant Manager Customer Service
Resume:
Cecelia Nancy Parker
South Bend, IN 46615
Phone: 574-***-****
E-mail: **********@*******.***
Summary
Over 20 years in managerial experience. Will go above and beyond to ensure deadlines and goals are met. Enthusiastic team player with a strong work ethic and advanced problem solving skills.
Skills
Effective leader
Strong interpersonal communication
Highly organized
Goal-oriented
Efficient multi-tasker
Customer focused
Conflict resolution
Strong attention to detail
Education
Davenport University Mishawaka, In
Associate of Science Business Administration
Experience
Business Consultant (May 2022 – December 2022 Business Closed)
Humphries Developments/Subway (Fort Wayne, IN)
Oversee a territory with 25 franchises and 75 shops to ensure brand standards are followed
Conduct training on new initiatives
Manage quarterly franchise meetings to discuss opportunities for increasing profitability
Keep shops up to date on Steritech and make sure they are inspection ready
FNB Multiunit Manager (June 2017 – May 2022)
HMS Host (Howe, IN)
Oversee all operations for all stores/restaurants on both sides of toll plaza
Hiring/training of new employees
Scheduling
Inventory
Financials
Bakery Manager (March 2017 – June 2017)
Blue Gate Bakery (Shipshewana, IN)
Scheduling
Inventory
Financials
Customer Service/Cash Room Manager (February 2016 – March 2017)
Kohls (Goshen, IN)
Customer care
Product returns and inventory
Daily deposits
Monthly/period balancing of books
Assistant Manager (September 2014 – October 2015)
Pilot (Crawfordsville, IN)
Trained, coached, and mentored staff to ensure smooth adoption of new program
Developed employee schedules
Retail merchandising
Follow and apply “Plan – a – gram” for store displays
Assistant Manager (March 2012 – August 2013)
Pizza Hut (Crawfordsville, IN)
Hired and trained new staff
Developed employee schedules
Implemented innovative programs to increase employee loyalty and reduce turn over
Controlled food and labor costs
Conducted weekly inventories
Assistant Manager (August 2010 – September 2011)
Steak ‘N Shake (Crawfordsville, IN)
Hired and trained new staff
Developed employee schedules
Managed inventory
Controlled food and labor costs
General Manager (February 2006 – August 2010)
HMS Host Travel Plaza (Elkhart, IN)
Oversaw daily activities of five separate vendors – Burger King, Pizza Hut, Starbucks, KFC, and a retail store
Supervised assistant managers and supervisors
Hired and trained new staff
Developed employee schedules
Managed inventory
Controlled food and labor costs
Developed a system to retain employees and increase moral
Ensure policies and procedures were followed across all vendors
Assistant General Manager/Training Manager (May 1996 – May 2006)
Fazoli’s (South Bend, IN)
Hired new staff
Trained new staff and managers at all locations within region
Developed and implemented new policies
Managed inventory
Controlled food and labor costs
Developed employee schedules
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