Business Development Customer Service
Resume:
KIMBERLY
DAVIS
= kimber**dayahoo.com
SKILLS.
+ Business Development
Understanding
+ Microsoft Excel
+ Report Creation
+ Lotus Notes
+ Active Listening
+ Sales Expertise
+ Microsoft Word
+ Credit Card Payment Processing
+ Customer Relations
+ Call Center Operations
+ Computer Proficiency
+ Conflict Resolution
+ Sales Report Generation
+ Route Dispatch
+ Document Control
+ Product Organization
+ Microsoft Internet Explorer
+ Microsoft Windows
+ Time Management
+ CRM Software
+ Money Handling Abilities
+ Spreadsheets
EDUCATION
Parkview High School
Lilburn, GA + 05/1994
Diploma
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with
extensive experience in Heating and Airconditioing. Solid team player
with outgoing, positive demeanor and proven skills in establishing
rapport with clients. Motivated to maintain customer satisfaction and
contribute to company success. Specialize in quality, speed and process
optimization. Articulate, energetic and results-oriented with exemplary
passion for developing relationships, cultivating partnerships and
growing businesses.
WORK HISTORY
Wall Heating And Air - CSR
485 Scenic Highway + 06/2021 - 09/2023
+ Handled customer inquiries and suggestions courteously and
professionally,
+ Actively listened to customers, handled concerns quickly and
escalated major issues to supervisor.
+ Participated in team meetings and training sessions to stay informed
about product updates and changes.
+ Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
+ Offered advice and assistance to customers, paying attention to
special needs or wants.
+ Processed customer service orders promptly to increase customer
satisfaction.
+ Exhibited high energy and professionalism when dealing with clients
and staff.
STATE OF GEORGIA
+ Notary State of Georgia
All background checks have been completed without issue
Contact this candidate