Kiyana Hill

**** **** ***** *****, *** Orleans, Louisiana, 70128, US 504-***-**** ad3eb9@r.postjobfree.com Customer service and conflict resolution skills are excellent. Calendar management, scheduling, data entry, and database administration are all areas where she shines. Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.

Efficient Administrative team member with a proven track record of providing top-notch clerical and operational support to meet the needs of the staff.

Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Working with little to no supervision, responsible, punctual, and productive. Detail-oriented office support specialist with demonstrated expertise in [Subject]. Administrative professional with strong communication, planning, and prioritization skills demonstrated over

[Number] years of service.

Spreadsheet management

Data entry

Records management

Employee timesheet processing

Customer relations and communications

Database administration

Administrative support

Office administration

Paperwork drafting

Business Administration

Scheduling

Payroll and budgeting

2000 High School - John McDonogh High School - New Orleans, LA 9/21 to Present Administration Assistant - Best Western Plus St. Christopher Hotel - New Orleans, LA Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.

Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.

Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.

7/17 to 9/21 Housekeeping Supervisor - Alder Hotel - New Orleans, LA Worked with the front desk to respond to all guest requests as quickly as possible. Enforced proper and equipment usage to ensure adherence to safety protocols. Drove a continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and resource allocation.

Trained and mentored all new employees to ensure the highest possible level of service and performance. Was in charge of scheduling, training, and performance monitoring for [Number] employees. 8/14 to 7/17 Housekeeper - InterContinental New Orleans, an IHG Hotel - New Orleans, LA Removed bed sheets and towels from rooms and used [Type] pre-treater prior to washing to restore all linens to pristine condition.

Removed waste paper and other trash from premises to designated area. Interacted with guests in a positive manner, which increased customer retention by [Number]% when performing daily job tasks.

Picked up trash to keep the parking lot and garden areas free of debris. Professional Summary

Skills

Education

Work History

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