Customer Service Technical Support

Racky Sow

McDonough, GA ***** * 614-***-**** * ************@*****.***

Skills

* Customer Consultation + Complaint Resolution

* Technical Support * Clerical Support

* Refund Processing * Payment Processing

Work History

Customer Service Assistant, 04/2021 to Current

Jarmonk Transportation LLC — Hampton, Georgia

+ Maintained clean and organized work environment to maintain customer

safety.

+ Built strong relationships with customers and colleagues by providing

friendly and personable service.

+ Responded to customer calls and emails to answer questions about

products and services.

+ Collaborated with other departments to guarantee customer satisfaction.

+ Utilized problem-solving skills to address customer queries and

complaints.

+ Answered customer questions about product availability and shipment

times.

Nursing Homecare Health, 04/2018 to 12/2020

Darby Glenn Nursing And Rehabilitation Center — Hilliard, OH

+ Completed activities of daily living for patients unable to self-care, and

assisted those with limited mobility in completing tasks.

+ Changed linens in rooms, keeping spaces fresh and clean for patient

health and satisfaction.

+ Documented patient information and care activities in electronic health

record.

- Assisted nursing staff with completing daily rounds, documenting vital

signs and answering calls.

+ Helped patients with self-feeding and assisted feeding, based on

individual needs.

+ Maintained patient stability by checking vital signs and weight and

recording intake and outtake information.

Returns of Orders, 05/2017 to 03/2018

Gap Distribution Center — Columbus, Ohio

+ Maintained upbeat, positive attitude in busy, customer-focused

environment.

+ Delivered packages to customer doorsteps and business offices.

+ Completed on-time deliveries by choosing best and most efficient routes.

+ Completed rush deliveries on tight timetables to satisfy customer needs.

+ Read maps, followed oral, and written instructions and used GPS

technology to make deliveries.

+ Worked scheduled hours as required and took on available shifts during

holidays and busy periods.

Picking and Packaging, 05/2014 to 01/2016

Solution Staffing — Columbus, Ohio

+ Created pricing schedules and determined discount rates.

+ Trained new staff on job duties, company policies, and safety procedures

for rapid onboarding.

+ Coordinated driver dispatch to accomplish daily delivery requirements.

+ Developed and maintained knowledgeable and productive team of

employees.

+ Organized records of vehicles, schedules and completed orders.

+ Reduced worker accidents by implementing improved safety standards

and monitoring procedures.

Cashier, 02/2013 to 02/2014

Madina Restaurant — Columbus, Ohio

+Greeted customers entering store and responded promptly to customer

needs.

+ Built relationships with customers to encourage repeat business.

+ Operated cash register for cash, check, and credit card transactions with

excellent accuracy levels.

- Worked flexible schedule and extra shifts to meet business needs.

+ Welcomed customers and helped determine their needs.

+ Helped customers complete purchases, locate items, and join reward

programs.

Education

High School Diploma: 06/2012

Lyce Malick Sy - Thies, Senegal

Languages

English Language

French

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