DAVID GILKES

Cell: 917-***-**** •E-mail: ad3eb1@r.postjobfree.com

Project Management & Information Technology Overview

• 15 years of leadership experience as a Technical Project Manager.

• Managed various project types: Software Development, Middleware, Data Center & Enterprise Infrastructure, Networking & Video Streaming, E-Commerce, Financial Services, Retail & Hospitality Technology, Cloud Migrations, SaaS & PaaS implementations, etc.

• This includes managing multiple concurrent IT projects through discovery, requirements gathering, planning, scheduling, and implementation.

• Organized, self-motivated professional experienced in software development, COTS implementations, cloud migrations, and datacenter projects.

• Experienced in waterfall, agile, and hybrid PM methodologies to track scope, time, and budget.

• PM prowess: scheduling, issue & risk tracking, product quality, stakeholder communication, and change management.

• Managed resource metrics & performance across multiple disciplines.

• I can turn ambiguous requirements into clearly defined tasks while managing project schedules with network logic (predecessor and successor)

TRAINING

• Project Management Institute (PMI), Project Management Professional Certification- Expected 2023

• Scrum Alliance, CSM Certified Scrum Master Certification – 2019

• Per Scholas, Computer Network Technician Training - A comprehensive IT curriculum incorporating a combination of formal instruction and hands-on activities in a real-world working environment – 2016 to 2017

• International Institute for Learning- Certificate of Completion- Prep Course for PM Professional Certification Exam - 2015

• AMA Certifications in Project Management – Improving Your Project Management Skills and Best Practices for the Multi-Project Manager - 2015

• Construction Project Scheduling and Management Certification – City University of New York - 2008 PROFESSIONAL EXPERIENCE

Technical Project Manager (Remote) July

2022 – May 2023

Bank of America, Charlotte NC

• Manage EOL / not permitted technology /software replacement projects for DAIT Technology Infrastructure Service Delivery team

• Agenda was move to VMs

• Gather requirements and technical designs to replace physical with physical or physical with virtual

• Strict adherence to the PMO framework to increase collaboration, awareness, and execution efficiency

• Keep senior leadership informed of project timeline, RAG status, impediments, testing, capacity needs and end dates

• Collect key information and link data in JIRA for deliverable, epic and story issues

• Set up and maintain project folder and documentation in Confluence

• Conduct weekly project meetings with assigned resources

• Utilized Risk log / Issue tracker – kept up to date and current Technical Project Manager (Remote) December

2021 – June 2022

AIG, Charlotte, NC

• Manage the SQL Cluster Cloud Migrations to AWS for the M&AT Program

• Complete exit analysis of middleware servers and bundle design review

• Maintain spreadsheet of all midrange servers in scope which provided server count, app count, database count and a view of what each server was doing at an instance level

• Direct the General Insurance meeting scheduling / delivery execution process

• Ensure resource and support teams are staffed to the appropriate volumes

• Worked with General Insurance app and database SMEs to capture requirements for the entire SQL server estate

• Develop and manage the SQL Cluster Migration RACI and project plan to assign responsibility and track task completion

• Oversee the Permit to Build (PTB) submission process to ensure compliance and approval

• Lead FSx Ontap POC storage discussions for anti-pattern migrations Technical Project Manager (Remote) March

2021 – December 2021

B3 Group Inc., Herndon, VA

• Provide Digital Transformation Center PM support to the U.S. Department of Veterans Affairs SaaS/PaaS program (Salesforce, ServiceNow, Pega, MS Power, MuleSoft, etc.)

• Execute and monitor SaaS and PaaS product installs and upgrades into the cloud environment

• Deliver service desk ITIL reporting metric updates in Salesforce and manage enhancement backlog

• Planning for future Service Desk migration from Salesforce to Service Now

• Manage the Salesforce GovCloud Plus migration built on the AWS GovCloud Infrastructure to ensure Fedramp High certification

• Oversaw upgrades to support a large community of U.S. Department of Veteran Affairs end users Technical Project Manager (Remote) September

2019 – February 2021

Bank of America, Charlotte NC

• Managed TI (Technology Infrastructure) Currency Transformation Program workstreams

• Worked to align incentive and consequence models in conjunction with governance policies to improve remittance service applications used to transfer funds and facilitate transactions

• Researched and documented Not Permitted Technology (NPT) thresholds and managed remediation plans for online banking platforms

• Coordinated NPT program socialization through companywide roadshows and collected feedback for further analysis

• Reviewed Cloud and CAT strategy proposal to understand Container application modernization efforts

• Set adoption targets for Next Gen Cloud and Stack Automation

• Managed three APS (Application Production Services) Transformation Program workstreams

• Ensure timely and relevant communication related to the APS Transformation program

• Engage necessary stakeholders about APS scope, program progress, benefits and call to action

• Developed process consistency recommendations for all APS processes, standards and procedures impacting applications

• Developed the plan to align to one consistent APS wide operating model / interaction model to simplify engagement

DSS/BAMTech / Enterprise Program Management Project Manager, February 2017 – September 2019

Disney Streaming Services, New York, NY

• Plan and execute the completion of high value data center installations, which are leveraged across DSS/BAMTech’s departments and platforms

• Manage infrastructure build outs for video streaming partners (Disney +, MLB, NHL, ESPN+, Hulu, WWE. UFC, FOX Sports Go, PGA, Twitter, HBO, etc.)

• Plan and manage internal and external project communications, ensuring effective exchange of project information and milestone tracking

• Work to establish a GDPR compliance process that included customer data erasure and anonymization to satisfy EU personal identifiable information guidelines

• Oversaw agile web and app development project for the Fox Sports App regional and national content split which included daily stand ups and weekly SOS meetings

• Managed feature complete, release complete and app store build submission milestones for iOS, Android, Amazon Kindle, Roku, UWP/Win10 and Chromecast

• Coordinated development and hardware upgrades to our internal delivery system supporting Hulu to provide feature improvements and additional channel requests

• Managed new office builds and Sales staff relocation project with CCaaS requirements

• Worked with Property Managers, Architects and General Contractors to complete workspace and technical space redesigns

• Communication plan includes weekly status meetings, daily stand ups, scrum of scrums, status reports, and meeting minutes

eCommerce / Resource Manager, PMO (Temp Contract) January 2016 – July 2016

Ralph Lauren Digital, New York, NY

• Experience coordinating the implementation of cross channel e-Commerce solutions with a focus on Web, Mobile and Email for multiple concurrent projects

• Program strategy and execution, capacity planning and resource management, from initiation through implementation of all related work streams

• Produce resource allocation documentation in conjunction with marketing, merchandising, content layout and development teams to achieve effective launch support

• Identify escalation patterns and make suggestions on how to improve processes to lower escalation rates

• Ensure that digital priorities for RL brands stay true and align with responsive web design goals and objectives

• Manage work streams between Creative, Production, Development, QA, Content Release with an understanding of eCommerce UX/UI

• Overseeing and managing high-visibility, large-scale eCommerce Marketing and Advertising projects, implementing Portfolio management best practices

• Administered hands on Agile/SCRUM process including sprint planning meetings and review

• Adjust resource model to allow for additional resources to be brought on board to help with seasonal volume spikes

Information Technology/Project Manager July

2008 - March 2015

Madison Square Garden, New York, NY

• Managed project scope, finances, and resources during all phases of the project life-cycle to ensure projects achieved its stated objectives

• Worked with business analysts during discovery to identify requirements and translate customer needs into configurable solutions

• Oversaw approved Business Systems and Infrastructure IT projects to accomplish proper alignment with organizational objectives

• Directly managed on average 7 to 10 IT resources from different verticals during implementations

• Built and managed project budgets in Clarity and MS Project establishing financial baselines and tracked actuals against forecast for hardware, software, internal resources, fixed price, T&E, professional services line items

• Tracked multiple, simultaneous project schedules which included various knowledge areas: Integration, Scope, Cost, Time, Risk, Communication, Quality, Resource, and Procurement

• Worked with functional Managers, infrastructure and business system Leads to secure resources, develop, maintain, and communicate project schedule status within Microsoft Enterprise Project Management

(EPM) system

• Coordinated Project Management efforts to assess IT risks and compliance, determine labor costs, assign tasks, set baseline, monitor and track issues

• Ticketing and mobile request tool Service Now support. Generate reports and follow up on workflow issues

• Maintained baselines for several concurrent schedules. Negotiated key performance milestones with vendors while managing deliverables and prioritizing tasks

• Monitored actuals and remaining work estimates and produced weekly project financial and status reports

References

Clifton Pettie

• Senior Scheduler

• ad3eb1@r.postjobfree.com

• 718-***-****

Marc Lewis

• Senior Project Manager

• ad3eb1@r.postjobfree.com

• 718-***-****

Ian McDonald

• Senior PM Consultant

• ad3eb1@r.postjobfree.com

• 718-***-****

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