DIANE DEVITTO

503-***-****

ad3ear@r.postjobfree.com

AREAS OF EXPERTISE

Strong interpersonal and communication skills

Researching, writing, and editing content for technical and nontechnical audiences

Using Word, Excel, PowerPoint, SharePoint, Teams, Acrobat, Visio, HTML, Blogger and trained in DITA

Following standards set in The Chicago Manual of Style or the Associated Press Style Book

CONTRACT TECHNICAL WRITER/EDITOR

January 2000 –

Present

Intel, The Arc, Daimler, Visx, Etec, HAL Computers,

DoDots, and the City of Portland

Researched, wrote, and edited policies and procedures with Intel’s Project Ivy team. Used ActiveLab to create the virtual agent known as Ivy. Interviewed SMEs in the U.S. and Great Britain to ensure SOPs, flowcharts, and links were current and met style guidelines.

Wrote the Employee Handbook, Driver Supplement, and Board of Directors manuals for The Arc, which is a nonprofit that helps the disabled. Also edited recertification materials and proposals.

Edited and reformatted API documents in the cloud for the IT Data Center Move at Daimler Trucks (Mercedes-Benz). Documentation covered internal groups such as Network, Infrastructure, Engineering, and HR, as well as external groups such as Sales and Dealers. Wrote reports for the program manager. Found a SharePoint bug that prompted Daimler to upgrade to a newer version.

Wrote the WaveScan Operator’s Guide and the STAR S3 Field Service Supplement for Visx, an eye laser manufacturer. Lasers surpassed government regulations. Managed graphics vendors to ensure accurate and timely deliverables of the templates, illustrations, and electrical schematic drawings.

Wrote the Operator and Technical Reference manuals for the Etec Automated Material Handling System (AMHS), which is a major component of Intel’s photolithography equipment. Wrote the Safety Guide and edited the Etec Glossary. Prepared book plans and schedules.

Edited Unix man pages, training manuals, user guides, and marketing white papers for HAL Computers. Created their Style Guide, HAL Station Hardware Installation Manual, FAQs, and Getting Started Guide.

The Pubs Manager hired me again when she went to work at Etec.

Wrote the online developer’s guide and customer help screens for DoDots, an internet startup company. Wrote the Quintus Training Guide and customer response letters for the Contact Center. Performed user testing and worked with engineers and designers to improve the UI.

Wrote eNewsletters for the City of Portland. Edited website content and internal documentation such as transition plans and the communication plans. Selected videos and determined editing cuts to make the content fit TV programming.

CONTRACT PROJECT MANAGER/WRITER

April 2017 – October 2018 American Red Cross (Contract thru Easterseals)

Project Manager of the American Red Cross Cascades Region blog. Assigned stories to myself and 10 writers; edited all the articles to AP style; found photos and video clips; and published content to the website. Mentored junior writers. Readership increased 48%. Wrote the Blog Communication Plan. Contributed social media content and tracked earned media. Assisted with campaigns.

EDUCATION

BA in Broadcast Communications with a minor in Music, San Francisco State University.

Technical Writing Certificate, San Jose State University. STC alumni member.

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