Mikhayla Teles

Bastrop, TX *****

ad3e9t@r.postjobfree.com

+1-512-***-****

Hardworking customer service representative and registered dental assistant (RDA) with an interest in customer care. Skilled in providing quality service in any field. Proficient in acknowledging and satisfying customer needs or concerns.

Authorized to work in the US for any employer

Work Experience

Dental Billing Specialist

SD Reliance Management - Remote

February 2023 to Present

• Entering data into patient account and insurance windows

• posting payments to for dental claims to patient accounts

• filing claims and pre authorizations

• insurance breakdowns and verifying benefits

• scheduling patients, contacting providers offices for referrals

• filing data into excel sheets

• adjustments of debits/credits on accounts

• auditing accounts

• contacting patients regarding past due balances

• sending accounts to collections

Lead Dental Assistant/Front Desk

Family Dental Center of Hutto - Hutto, TX

July 2020 to Present

• Lead customer-facing team, increasing customer satisfaction and growing annual sales in small private practice

• Provide responsive and proactive patient care, leading to 100% increase in patient satisfaction and 100% decrease in patient complaints (attributed to 95% annual increase in sales)

• Complete x-rays for patients by assessing dentists' orders and plan of care to provide patient focused treatment

• Learn new software systems, data entry techniques, and new technologies used by team to increase productivity and efficiency

• Used Google docs, Microsoft Excel and teams, Adobe and many other platforms to perform front desk duties

• Patient communication by phone and email; resolving patient concerns, answering questions, and responding to patient appointment requests

Registered Dental Assistant

Austin Children's Dentistry/Austin Family Orthodontics - Austin, TX December 2019 to March 2021

• Provided quality customer service whilst showing patients dental products and pushing dental treatment to meet weekly production goals

• Created charts and treatment plans for 50+ patients each day

• Contacted patients for recalls and outstanding treatment with 95% booking rate

• Performed routine patient care tasks, including assisting with oral hygiene, routine and preventative dental care, restorative dentistry, and other dental procedures Assistant Manager

El Vaquerito Restaurant - Taylor, TX

April 2011 to December 2019

• Named "Best Waitress in Town” by City Hall as a result of consistently providing excellent customer service

• Promoted within 2 years to assistant manager of front of house by developing efficient skills to train waitstaff and other team members in quality customer service

• Created employee schedule to provide coverage for peak business hours and minimize overtime

• Efficiently managed and optimized inventory to achieve maximum capacity, minimize costs, and eliminate excess food wastes

Education

Licensed in Dental Assisting

Austin Dental Assistant School - Cedar Park, TX

High School Diploma

Taylor High School - Taylor, TX

Skills

• Problem solving, leadership, adaptability, customer support, customer service, schedule coordinating, attention to detail, persuasion, sales, inventory, calendar management, email marketing, social media management, telecommunication skills, time management, organizational management, patient care,Adobe, Google Docs, Microsoft, Dentrix, Eaglesoft, (10+ years)

• Medical Scheduling

• Office Management

• Dental Receptionist

• Insurance verification (4 years)

Certifications and Licenses

Registered Dental Assistant

July 2019 to July 2021

CPR Certification

Dental Radiology

July 2019 to Present

Nitrous Oxide

October 2019 to Present

Food Safety Manager

January 2022

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