GINA MERRITT

Oshawa, Ontario

PROFESSIONAL SUMMARY

Customer Service Professional with experience in emergency situations with callers and onsite support. Experienced with client sensitive cases and escalations while actively listening, providing instructions, and deescalating difficult situations. Experienced with providing excellent communication skills and support.

EDUCATION- (Certificates and Diplomas)

APCO - September 2022

Emergency Medical Dispatcher EMD Course - October 2022

First Aid / CPR August 2022

WHMIS - October 2022

Personal Support Worker- EA Lovell Continuing Education, Oshawa 2005

Dental Assistant Program- Ontario Business College, Belleville 1996

OREA- Ontario Real Estate College Association, Belleville 1998

Grade 12 Diploma- Cornwall Collegiate & Vocational School, Cornwall 1994

EMPLOYMENT HISTORY

On Star* /CONCENTRIX

Emergency Medical Dispatcher- Oshawa, Ontario

August 2022 - November 2022

Answering of Emergency car notification calls, mobile and landline telephone calls on our medical/ vehicle emergency line and take the appropriate action

Providing professional customer service care to each escalation and deescalating calls.

EMD trained to provide all necessary medical instructions.

Dispatched all calls to appropriate 911 jurisdictions across all North America, to necessary police, fire and ambulance services

We operate various computerized communications consoles and associated equipment to receive, assess and relay information to 911, roadside assistance and hospitals.

Lakeridge Health Corporation- Multi site employee

CT Scan Assistant/ SPD Tech/ Emergency Patient Porter/Service Associate (RPT)

May 2008- April 2022

In the Radiology Dept where I was responsible for all clerical duties in the CT Scan Dept.

Responsible for decontamination, sterilization, and processing

Responsible for transferring all patients to their admitted beds via stretcher, or to all tests within our facility (Ct scan, X-ray, etc.).

Responsible for all housekeeping duties, and infection control practices.

Community Living Ajax, Pickering, Whitby- Ajax, Ontario

Personal Support Worker (RPT)

June 2006- Present

Responsible for all PSW care for adults with mental and physical health illnesses

Assisted patients with hygiene, medication administration, counseling, meal preparation, household safety and cleaning, fire drills, and coping exercises.

Vertex Hydro One Networks Inc, -Markham, Ontario

Customer Care Agent

April 2007-July 2007

Responsible for handling customer relations calls which includes bill inquiries, accounts issues, registrations, organizing power outages, and move connections.

Private Home Care Client-Courtice, Ontario

Personal Support Worker (FT)

Oct 2005-Dec 2007

Provided all health and hygiene care for a middle-aged woman with physical disabilities and depression, as well as for her daughter.

Meal prepared, household duties, errands, transportation to and from appointments, ensuring toddler safety at all times of day.

Angels Of Flight Ambulance Transfer Service- Oshawa, Ontario

Ambulance Attendant (RPT)

Jan 2006-Dec 2006

Angels’ land transportation units provided non-emergency patient transportation between health care facilities, home to appointments.

Central Seven Association for Community Living-Port Perry, Ontario

Position: Personal Support Worker (RPT)

Aug 2003-Sept 2005

Responsible for all PSW care for adults with mental and physical illnesses, ex hygiene, medication administration, counselling, meal preparation, household safety and cleaning, fire drills, and coping exercises.

Rudyard Kipling Youth Services-Belleville, Ontario

Youth Counselor

Sept 2003-June 2004

Provide supervision, and counseling to 8-10 troubled male adolescents in a group home environment, counsel and report all behavior patterns, meal prep, escort to and from all public outings and court dates and determine family visit requirements.

E.Reiner Foster Home Agency- Campbellford, Ontario

Foster Care Relief (RPT)

Oct 2001- Feb 2004

Provide supervision, and counseling to 2-4 troubled adolescents in a group home environment, counsel and report all behavior patterns, meal prep, escort to and from all public outings and court dates and determine family visit requirements.

Sears Canada- Belleville, Ontario

Call Centre Associate /Help Desk Associate, and Presidents Line Associate

Sept 1999- August 2002

Responsible for Customer Service relations taking phone catalogue orders

After 6 months I was promoted to the Internet Specialty Team where I would maintain the website and also edit orders.

Seven months later I was then promoted to the highest level of customer service with the Company where customer and store managers would seek resolution from our level when in conflict; I was in charge of authorizing all extremes to ensure customer satisfaction

Century 21 Lanthorne- Belleville, Ontario

Recruiting Director

Aug 1998- March 1999

Screening, Interviewing, Hiring, and training new recruits

REFERENCES AVAILABLE UPON REQUEST

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