Emmanuel Bissoon

Silver Spring, MD *****

ad3e9l@r.postjobfree.com

+1-240-***-****

Experienced Retail and Food industry worker with over 4+ years of experience in Customer service. Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the workforce. Recently Certified nursing assistant Making sure they have regular meals and proper medication dosages. Monitoring vitals and patient behavior and reporting them to the nursing and medical staff. Assisting patients with mobility needs, transferring them from the wheelchair.

Work Experience

Nusing Assistant

Upper scale management - Greenbelt, MD

February 2022 to Present

• Monitor patient vitals reporting any change in patient to the nurse

• Ensuring patients are changed in a timely manner making sure no wounds occur.

• Accurately documenting all care provided to each patient UPS Package Handler (Seasonal)

UPS - Laurel, MD

October 2022 to January 2023

Geriatric Nursing Assistant

Genesis HealthCare - Lanham, MD

March 2021 to April 2022

· Monitor patient vitals reporting any change in patient to the nurse

· Ensuring patients are changed in a timely manner making sure no wounds occur.

· Accurately documenting all care provided to each patient Manager in Training

Applebee's - Laurel, MD

March 2019 to February 2020

· Enhanced supervisory and leadership abilities by working closely with mentoring store manager.

· Upheld great standards of leadership for employees, consistently leading by example for all serving, to-go, & expo work.

· Assisted in recruiting, hiring and training of team members.

· Monitored daily cash discrepancies, inventory shrinkage and drive-off.

· Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

· Bussed and reset numerous tables per shift, working efficiently to keep dining room and work areas clean.

· Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

· Greeted and maintained relationships with regular customers.

· Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

· Served needs of all customers during peak hours

Cashier

McDonald's - Laurel, MD

April 2018 to December 2018

· Processed POS transactions, including checks, cash and credit purchases or refunds.

· Increased sales by offering advice on purchases and promoting additional products.

· Counted cash in register drawer at beginning and end of shift.

· Mentored new team members on POS system operation, customer service strategies and sales goals.

· Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

· Assisted customers by answering questions and fulfilling requests. Education

Hs Diploma

Laurel High School - Laurel, MD

May 2019

Skills

• Leadership

• Cleaning

• Customer service

• Compassionate

• Detail-oriented

• Teamwork

• Product Knowledge

• Patient Care

• Good listening skills

• Adaptable

• HIPPA

• Record keeping

• POS Systems

• Critical thinking

• Knowledge of medical terminology

Certifications and Licenses

CNA

Geriatric Nursing Assistant

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