David Jackson

Sales and Operations Specialist

210-***-****

ad3e9g@r.postjobfree.com

San Antonio, Texas 78240

EXPERIENCE

BUSINESS DEVELOPMENT EXECUTIVE — The SALT Group

San Antonio, Texas, January 2023 - February 2024

Established quick trust and relationships with customers through regular follow-ups and visits

Traveled extensively within the US and successfully administered one visit closes

Ensured timely delivery of services according to customer requirements

Developed and implemented strategic sales plans to meet organizational objectives

MERCHANT SERVICE CONSULTANT — The SALT Group

San Antonio, Texas, May 2022 - March 2023

Identified opportunities to reduce costs for clients

Designed and implemented KPIs, database, and outreach policies for specialized projects

Researched emerging technologies in the payments industry to stay current on best practices

Closed multiple enterprise level contracts within 6 months

SECURITY DEALER RECRUITMENT SPECIALIST — Pro-Vigil Surveillance

San Antonio, January 2021 - May 2022

Promoted to channel partner recruitment

Built KPI's, procedures, and policies for new role to the company

Have successfully brought on 103 partners on through May 2020 (company annual goal is 100)

On boarded partners with signed agreements, enablement, portals, branding, execution, and training

ENTERPRISE SALES DEVELOPMENT REPRESENTATIVE — Pro-Vigil Surveillance

San Antonio, May 2020 - January 2021

Promoted from regional sales development to enterprise sales development

Awarded Pro-Vigil SDR (Sales Development Representative) of the year for 2020

Landed multiple enterprise level accounts

Surpassed KPI's 400%

LEAD DEVELOPMENT REPRESENTATIVE — Pro-Vigil Surveillance

San Antonio, January 2019 - July 2020

Developed new business for major East Coast markets

Continued increase of territories due to producing 33% of the results for a team of 8

43% above quota

Landed multiple large and national group accounts

ACCOUNT MANAGER, INSIDE SALES — The SALT Group

San Antonio, April 2018 - January 2019

Sold expense reduction service contracts to C-Level executives in designated territories

Within 90 days landed more individual contracts than everyone on designated team combined

For 6 months had the highest close ratio of the company

Subject Matter Expert for emerging merchant card expense reduction division

CUSTOMER SERVICE MANAGER — McCombs Ford West

San Antonio, January 2017 - March 2018

Ran conflict resolution, delivery and technical support departments for large volume Ford dealer

CSI (Customer Service Index) satisfaction rates increased by 9% from 2015 and 2016

Sold Ford vehicles, and assisted other salesmen to close more deals, averaged 19 units per month

Became Ford Master Certified and built reports and communication protocols with Ford Motor company

OUTBOUND CALL CENTER MANAGER — Priority Payment Systems South

Universal City, August 2015 - January 2017

Grew outbound call center for large volume merchant services satellite location

Overhauled and improved existing CRM, telephone, and physical logistics of call center

Recruited, hired, and trained staff to increase outbound appointments for outside sales

Implemented “work hard, play hard” culture, implemented improvement procedures through documentation

CUSTOMER SERVICE OPERATIONS MANAGER — Xerox

San Antonio, August 2014 - August 2015

Managed everyday activities for outsourced BPO call center that handled 10K+ daily calls, directly managed 135 heads

Created bi-lingual Social Media Response team that grew 56% in 6 weeks upon inception, which helped the client renew their contract the next year

Grew and strengthened the call center's escalation team from 5 heads to 29 in 90 days

Lowered multiple team's absenteeism rate, AHT, and abandonment rate within 6 months by an average of 18%

CUSTOMER AND TECHNICAL SUPPORT MANAGER — Wagan Corporation

Fremont, November 2012 - August 2014

Simplified technical troubleshooting for customers, vendors, and team members for large auto and health accessory wholesaler

Resolved 90% of company escalations

Decreased multiple team AHT, response time, and abandonment rates by an average of 20%+

Decreased returns and defects by 12%, 2 years in a row

VIP CUSTOMER SUPPORT, RETENTION MANAGER — US Merchant Systems

Fremont, January 2009 - November 2012

Integrated, improved, and managed retention department responsible for lowering company attrition by 43% within three quarters

Created Up Sell Division responsible for strategically and proactively retaining the company's book of business and increasing company profit by 11% at the same time

95% of company escalations handled by departments ran

Added to company portfolio through tactical marketing, individual sales, and prudent networking

EDUCATION

MASS COMMUNICATIONS AND JOURNALISM

— San Antonio Junior College

San Antonio, Texas, Jan 1999

THEOLOGY WITH EMPHASIS ON PSYCHOLOGY AND MASS COMMUNICATIONS

— Abilene Christian University

Abilene, Texas, Jun 1998

Extracurricular Activities

Football Team

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