Customer Service Team Leader
Resume:
Tracy Brown
Gaston, SC *****
**********@*****.***
Employed with Pops mart fuels since 07/2021 an present 11/2023 Proactive Management with experience over 28 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.
Hardworking and motivated Manger with 28 years of experience and record of success in C-Stores. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Willing to relocate to: Charleston, SC - Orangeburg, SC - Blythewood, SC Authorized to work in the US for any employer
Work Experience
Manager
Applegreen /Petro Gas - Pelion, SC
June 2018 to Present
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging
market opportunities.
Manager
Caroline Corp - Columbia, SC
March 2015 to June 2018
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Management Trainee
Lovestruck - Lexington, SC
October 2013 to January 2015
Contributed to outline and direction for employee project teams. Worked alongside senior team members to learn all related job tasks and roles. Balanced cash drawer daily and performed all opening and closing duties.
Generated reports to assess performance and make adjustments. Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
Deli Team Leader
Wal-Mart Stores Inc - Columbia, SC
January 2011 to January 2013
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Created aesthetically pleasing food arrangements for special orders and party trays. Accepted and processed cash, check, card and mobile payments, maintaining [Number]% accuracy rate.
Made orders by slicing, weighing, packaging and pricing meats and cheeses. Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions. Manager
Murphy's Oil - Columbia, SC
October 2006 to January 2010
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements. Trained employees on additional job positions to maintain coverage of roles at all times. Customer Service Representative
United Oil - Cayce, SC
April 2000 to September 2006
Escalated customer concerns, store issues and inventory requirements to supervisors. Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Documented conversations with customers to track requests, problems and solutions. Education
Middle school education
Madison Central High School - Richmond, KY
Skills
• Employee Evaluation (10+ years)
• Performance Management (10+ years)
• Pricing (10+ years)
• Process Improvement (10+ years)
• Recruiting (10+ years)
• Strategic Planning (10+ years)
• Workforce Management (10+ years)
• Business Development
• Servesafe Certified (5 years)
• Management (10+ years)
• Budgeting (10+ years)
• Employee Orientation (10+ years)
• Human Resources (10+ years)
• Team Management (10+ years)
• Relationship Management (10+ years)
• Interviewing (10+ years)
• Mentoring (10+ years)
• Conflict Management (10+ years)
• Customer service (10+ years)
• Change Management (10+ years)
• Merchandising (10+ years)
• Event Planning (10+ years)
• Manufacturing
• Cleaning (10+ years)
• Sanitation
Languages
• English - Expert
Certifications and Licenses
Servesafe
April 2020 to April 2023
Was Mandatory due to food chain opening in C-store under my operation Pizza Hut an Subway Food Handler Certification
Assessments
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Issue and conflict resolution Workforce Management Contract development and Staff development
management
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