Ricardo Rodriguez Kroger

**** ** **** ******

Pembroke Pines, FL 33024

Cell: 703-***-****

ad3e8n@r.postjobfree.com

Summary

I am a highly accomplished Professional with an impressive record of more than 30 years of hands-on experience in management, operations, sales, customer service with both startup and growth organizations. I am a decisive leader with proven success in new market identification, strategic thinking and problem solving. My proved track of increasing sales and profitability as well as maintaining the high standards by providing, executing, and overseen the best service possible can provide much value and benefit to any company.

Highlights

CAMT Certification – NAA

Asbestos Certification – LSCI

Mold Certification – Grace Hill

CFC Certification, Universal – Ferris State University

Appliance Repairs Certification - ACE

Proficient in English, and Spanish

GED Diploma.

Knowledgeable in Portuguese, Creole, and French

Proficient in Microsoft Word, Excel, and PowerPoint

QuickBooks Pro

Proficient in MRI, One Site, and OPS

Accomplishments

Successfully worked in the development and start-up of 5 apartment communities, including quality control, acceptance of apartments, amenities and common areas. Developed specifications for maintenance contracts such as landscaping, pool, janitorial, painting, and others. Search for vendors and obtain quotations. Present to upper management the quotations with the price comparison and recommendations. Executed the start up purchases for the maintenance department. Set up all maintenance shops. Identified general issues, managed all warranty related requests. Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Successfully create and conduct a monthly training program for the entire Maintenance Department Successfully started and developed an ongoing multi-family apartment turnover company from the ground up resulting in $ 3,000,000.00 in revenue and over 70 employees.

Developed and implemented an effective turnover system. Developed and implemented training manuals. Attended numerous seminars on Leadership, Marketing, Customer Service, Time Management, Safety, Right to Now laws, Management and Supervision

Experience

Director of Operations

Mega Star Restoration LLC

November 2021 to Present.

Oversee all operations of all projects in NC, SC, GA, and Fl. Including Rehabs, Turnovers, and Service Requests for customers such as FKH, Invitation Homes, Tricon, SFR3, Progress Residential, AH4R, and others.

Regional Project Manager

South Florida - The Bainbridge Companies

July 2020 to November 2021

Planning, implementing, supervising and budgeting over 5 million dollars of different projects located in Miami and South Florida.

Developed specifications for projects including roofing replacement, exterior painting, access control, apartment renovations, cub house renovations, air conditioning upgrades, window upgrades, disaster restoration, elevator upgrades, fire alarm system upgrades, and other minor projects.

Process invoices and report to Owners.

Identify vendors and acquire quotations to submit to upper management with recommendations.

Maintain daily communication with Project Managers, CEO……… and prepare reports.

Superintendent

South Florida – The Bainbridge Companies

September 2018 to July 2020.

Assisting with the planning, implementation, supervision and budget control of different projects located in Miami, Delray, Palm Beach, and Wellington.

Developed specifications for projects including roofing replacement, exterior painting, access control, apartment renovations, cub house renovations, air conditioning upgrades, window upgrades, disaster restoration, elevator upgrades, fire alarm system upgrades, and other minor projects.

Identify vendors and acquire quotations to submit to upper management with recommendations.

Maintain daily communication with Project Managers, CEO……… and prepare reports.

Maintenance Director

Aliro Apartments, North Miami Beach – 900 Units

The Bainbridge Companies - August 2017 to September 2018.

In charge of overseen the entire Maintenance Department, including the Service Manager and a team of up to ten employees.

Responsible for the daily operations of the Department including budget control, coordinating and supervising contractors and processing invoices.

Interviewed, hire, and developed all maintenance personnel.

Managed the turnover process and conducted quality control inspections.

Resolved all issues related to the condition of the property such as failing cast iron drains, water leaks, asbestos abatement, mold remediation, and other failures natural in a 43-year-old property.

Lead Service Manager

Jefferson Apartment Group, Florida

September 14, 2013 to August 2016

I served as the Service Manager for three class A Lease Up communities.

Successfully start up and developed 4 apartment communities, including Jefferson Monterra, Jefferson Palm Beach, Jefferson Lighthouse Point, and 420 East.

In charge of managing the Maintenance Department at Jefferson Palm Beach (252 units) and Jefferson Lighthouse Point (243 units).

Assisted with the process of selling Jefferson Monterra.

Performed quality control inspections in order to accept apartments, amenities and common areas.

Developed specifications for maintenance contracts such as landscaping, pool, janitorial, painting, and others.

Quest for vendors and acquired quotations to submit to upper management with recommendations.

Executed the start-up purchases for the maintenance department. Set up all maintenance shops. Identified general issues and managed all warranty related requests.

Assisted with the development and implementation of the yearly budget and ensured that all maintenance related expenses met or exceeded expectations.

Interviewed, hire, and developed all maintenance personnel.

Make Ready Service Manager

Aimco, Foxchase Apartments 2,100 Units

Alexandria, Virginia –

July 1, 2013 to September 2014

In charge of coordinating an average of 85 turn over apartments per month; including managing a team of 17 employees, scheduled contractors to perform, performed pre-move out inspections as well as final move out inspections, performed quality control inspections to ensure that the quality exceeds the expectations.

In charge of creating and approving purchase orders and maintaining all logs required by Aimco.

Service Manager

Home Properties, The Courts at Huntington Station; 421 Units

Alexandria, Virginia -

April 12, 2010 to June 30, 2013

I served as the Service Manager for a class A Lease Up community.

In charge of ordering supplies, scheduled contractors, inventory, and all other operations

related to the Service Department.

Comply and enforce OSHA regulations.

Scheduled and performed Quarterly Preventive Maintenance training.

Performed quality control and accepted apartments from the Construction Department,

Institute and managed service requests and work orders.

Hired, trained, motivated and coach employees.

Assessed and repaired issues including electrical, plumbing, and HVAC.

Ensure all make-ready repairs and service requests were completed correctly and on time.

Developed specifications for maintenance, painting, snow removal, and cleaning to be

completed by staff and/or outside contractors.

Stay current on all applicable building codes and safety standards.

Assisted in the preparation of the budget.

Education

1976-1982

Nuestra Señora de la Misericordia

Montevideo, Montevideo, Uruguay

High School

1982-1986

UTU

Montevideo, Montevideo, Uruguay

Business Administration

2017 GED

Coconut Creek, Florida

High School

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