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Program Management Customer Service

Location:
Atlanta, GA
Posted:
February 06, 2024

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Resume:

Sandy Bond

**** ***** ******** ******

Arlington, VA

703-***-****

ad3e8m@r.postjobfree.com

Active: Top Secret/SCI

EDUCATION:

Operations Management Certificate - Masters 6/2023

Masters Healthcare Services Administration (MHSA), Strayer University, 2007

Bachelor of Science in Business Administration (BSBA) Strayer University, 2003

Certifications:

Certified Contracting Officer Representative 1/2023

Lean Six Sigma Black Belt 17-004 11/2017

Program Management Level I

Contracting Level I

ITIL V3 Foundations, Certification #023*****-**-FLQ5 - 12/2014

Awards:

Bonus Award - 2/2023

Bonus Award - 3/2022

Medallion for Outstanding Performance (Cyber Security) 3/2019

Bonus Award 5/2018

Spot Award 11/2017

Time-Off Award 10/2016

Employee Bonus Award 4/2015

Five Year Service Award 8/2014

Employee Bonus Award 9/2014

Employee Recognition Award June 2012

Time off Award 9/2011

Innovation Award – Tiger Team Contributions Business Solutions/January 2011

Customer Service Award – Acquisition & Program Management Contracts Close-Out/December 2010

Team Achievement Award – Outstanding Contributions to Business Planning Requirements/August 2010

Appreciation of Service – Acquisition & Program Management Contract Close-Out/December 2009

Clubs:

Sunshine Committee (President) 11/2011 – 6/2012

APPLICATIONS:

EBAS

MSAccess

MSProject

MSWord

Excel

PowerPoint

DHS PRISM

FFMS

WAWF

SharePoint

Work Experience:

Navy/RSDA

2/28/2023 - present

I serve as lead acquisition officer and Subject Matter Expert for a major IT-focused labor contract competition within the Office of the Chief Information Officer (OCIO). Interpreting policy as required to apply procurement principles and technical or program requirements to ensure the acquisition and milestone documentation are reflected and are integrated into the resulting contracting and procurement actions.

I lead the development of long-range acquisition plans and acquisition strategy, method of solicitation, most suitable type of contract, projected lead time, and Acquisition Requirements Package, and lead the full life cycle acquisition, I planned, executed and tracked the preparation of source selection evaluation plans, evaluation criteria and weighing methodologies. I act as as the liaison between OCIO staff and Contracting Agency, and I served as Contracting Officers Representative (COR) on selected contracts and recommends the issuance of necessary modifications, and held a purchase card for procurement purchases, and worked various license projects for the CIO.

DHS/TSA

Springfield, VA

3/26/2020 - 2/26/2023

I currently serve as Contracting Officer Representative (COR) on major Human Capital contracts by providing contract/contractor oversight, program/project risk management, briefing internal and external stakeholders, spend plan development, monitoring for assigned contracts and Office of Management and Budget (OMB) reporting. I conduct vetting compliance reviews to determine the effective and efficient use of resources such as determining the need for standard operating procedures as well as the need for cross functional policies to address gaps in project and/or program initiative.

I conduct oversight of contract/contractor performance by being responsible for overseeing and managing program/project risk; ensures all projects meet all quality assurance guidelines; responsible for overseeing and mitigating project risks, I develop and monitors spend plans for assigned contracts and responsible for Office of Management and Budget (OMB) reporting. I make recommendations for acquisitions strategies and assisting in developing recommendations for an overarching procurement strategy that aligns with TSA and Human Capital strategic visions. I work in collaboration with other CORs to ensure alignment between acquisition strategies, cost estimates and contracting outcomes. I hold program management reviews with government officials and contractors; I review and acknowledge whether the contractor is performing based on cost/schedule; I hold vetting compliance reviews to determine the effective and efficient use of resources such as determining the need for standard operating procedures as well as the need for cross functional policies to address gaps in project and/or program initiatives.

DISA - Joint Service Provider

2530 Crystal Drive

Arlington, VA

July 26th, 2012 – March 26th 2020

I provide oversee to the cost, schedule, and technical performance of acquisition, operations, and support activities, I am accountable for the overall success of the projects. I collaborate with other agencies stakeholders to plan projects across their life cycle, lead project teams and activities, and monitor the acquisition process to ensure that work efforts achieve the outcome specified in the Agency's business strategy. I also validate and defend resource requirements, prepare procurement documentation, conduct technical evaluations, and monitor all expenditures.

I provide management and analysis for enterprise level IT acquisition programs in the areas of cost, schedule, and performance in the areas of systems integration, interoperability (portfolio management). Makes recommendations concerning acquisition strategies, development and implementation of advanced contracting techniques to accomplish the greatest tradeoff advantage for the Government among performance, schedule and cost.

Provides oversight and management analysis of IT systems, programs, capabilities, and services under Joint Service Provider purview. I schedule contract portfolio reviews with C level leaders while evaluating assigned IT program's acquisition strategies and other acquisition documentation for accuracy, completeness and compliance with applicable laws, regulations, policies and guidance; manage and tracks acquisition program metrics and reporting requirements. I apply analytical reasoning, evaluation, and communication skills in order to define program needs and objectives. Tracks progress of assigned programs, identifies, analyzes and conceptualizes program, budgetary and acquisition problems; develops and evaluates alternative solutions involving complex and often conflicting program and budgetary objectives.

I research and interprets acquisition and life cycle management policies and directives while performing analysis of IT systems and makes recommendations which are provided as direction to support program managers and senior leader decisions. I use qualitative and quantitative analytical methods and techniques to plan and assess project management progress and effectiveness and IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving to upper management. I research, interpret and implement Government decisions, guidance, laws regulation and policy.

I manage high profile contracts by providing acquisitions support to ensure compliance with Federal Regulations or policies; I monitor contractors' technical compliance to identify substantive deficiencies with contract terms and conditions and recommend corrective actions and I provide guidance to managers and task monitors. I have developed measurement criteria to determine program effectiveness and efficiency with special project(s); I have determined the best approach and the method, which was I used for a special project /evaluation. I work with subordinates with priorities, work requirements and training, I work with several acquisition directorates/contracting officers to negotiate and to integrate all customer requirements to ensure the appropriate support of acquisitions requirements/projects.

I ensure early identification of problems or issues and facilitates the resolution of identified problems during transitioning phase by addressing those issues in the most appropriate manner. I serve as the lead for managing the efficient and effective coordination and accomplishment of the planning, developing, and reporting for oversight of major contracts. Lead source selection team by leading the team and serving as the technical expert in the development and implementation of an Agency and/or mid- to large scale organizational talent acquisition program and strategic plan (for Cybersecurity, Service Delivery, and Defensive Cyber Operations Internal defense Measures), by reviewing resumes ensuring the contractor met the requirements. I conducted the initial screening of candidates to identify and recommend top candidates to hiring managers. I resolve problems arising from negotiations to ensure clarity of Contractual and/or Agreement terms and conditions and delivery schedules are identified and adhered to, I oversee the complete cycle of contract/awarded Agreements, I develop contract requirement justification for modifications by

I provide advice and support to IT program offices in developing contract specifications, Performance of Work (PWS), and evaluation and performance criteria services acquisitions IT hardware, contracts by communicating contracting/procurement decision support. I serve as technical liaison between the Contracting Officer and the Contractor, and I am responsible for ensuring satisfactory performance of effort and timely delivery of services, as set forth in the contract. Duties also include overseeing schedules for contracts and task orders, monitoring costs and performance, and other contract oversight. I use by judgement and discretion in determining intent and interpretation of revision of existing policies and regulatory guidance. I have lead the efforts on continuous improvement projects which identified improvement project opportunities and determines return on investment (ROI); lead cross-functional teams through a methodical process to assess, improve, and sustain results, leveraging Project Management and Continuous Improvement best practices. I utilize knowledge of the Planning, Programming,

I developed oral presentations to recommend management improvements within an organization mission goals and strategic plans while providing program oversight. I extended knowledge of Federal Acquisition Regulations (FAR), Acquisition Strategy and Contract Execution; very familiar with terms and communicating acquisition IT systems; conducting quantitate and qualitative, cost benefit, and contract analyses that have major impact on acquisitions; conduct analyses on contracting programs to identify or propose solutions ensuring customer contract requirements are included. I work and handle agencies acquisitions i.e. contracts, from cradle to grave; write CPARS, review invoices, pay the invoices in WAWF, work with the contractor to onboard their employees; work on the various contract strategies/ vehicles i.e.

I monitor contractor’s performance against the purpose and scope of contracts for complex Cybersecurity and Service Delivery services; I conduct a wide variety of comprehensive detailed analyses of complex functions and processes related to program planning and contract management; I have overseen major projects relating to complexity projects and studies that encompass the analysis and evaluation of the distribution of work among positions and organizations. Developing cost estimates for new or modified systems. Manages the information technology planning process to ensure developed solutions meet customer requirements.

Full and Open Competition, Direct Award 8(a), Sole Source, 8a set aside, use a Government Wide Acquisition contract, use GSA schedule, CIO SP3 and IT-70; work with the contractor to onboard their employees, etc. I have experience implementing policies and guidelines pertaining to budget, procurement, personnel, administrative services, information resources management, and property and inventory control. I engage with stakeholders (i.e. Acquisitions, Customers, Tenants, Engineers, etc.) to ensure technical areas involve Subject Matter Experts to ensure overlapping responsibilities are addressed on a regular basis.

I have served as the Acting Acquisitions Branch Chief, in the absence of the Chief as a subject matter expert for IT program offices on contract vehicles; providing contract oversight. I have conducted IT market research to potential contract sources; suggesting potential methods of procurement; prepares procurement request packages; and participating in post-award orientation conferences; I have participated in acquisition planning and has a leadership role in describing the IT program office needs. I train new CORs on acquisitions and IT principles and the daily maintaining performance oversight on their contracts. I meet organizational objectives, customer needs, enhancing teamwork and improving overall organizational performance; I served as a team leader to communicate task assignments and project goals to team members and monitoring the progress; I have interact with high-level organizational or departmental management, informally and through formal briefings, to provide technical guidance or to inform them of program status’ I coordinate projects or programs to ensure that the project staff establish timelines, meet milestones, and accomplish goals. I represent organizations at meetings and conferences; I present project status briefings, reviews, or reports to decision makers to ensure accurate information is available for management. I direct the review of all submissions to ensure substance, conformance with instructions, completeness, and authorizations, Analyze financial or statistical information for the purpose of developing cost-benefit or economic evaluation of current and projected programs; I prepare or approve budget and program resource requests to ensure appropriate funding decisions for an organization; I rearrange work priorities and schedules to accommodate sudden major changes, problems, or setbacks; I have lead management programs, management reviews, audits, or studies to make recommendations for the future. I analyze management techniques, processes, and styles for improving organizational effectiveness

Defense Education Activity (NTE)

Program Analyst

4040 Fairfax Drive

Arlington, VA

09/26/2011 – 7/26/2012

I apply knowledge of organizational needs and deadlines and do follows-up to assure receipt of required documentation I serve as the technical service contracts for assigned contracts; contract solicitation, statements of work & contract data requirements. I reviewed budget estimates for projected costs and provide senior level recommendations concerning contractual issues to higher management while being the voice (editor) for complex documents like interagency agreements and program objectives memoranda; I set appropriate work priorities. I assisted and/or lead in the development of market research, milestones, statements of work, performance work statements, independent government cost estimates and source selection plans. I provide technical advice, recommend resolutions and give guidance to fellow employees on alternative courses of action. I ensure acquisition documentation is written and processed in accordance with DoD and DoDEA policy and that all documentation is in compliance with the Federal Acquisition Regulations (FAR) System.

I communicate with contracting officers or management officials in formal or informal briefings or meetings to justify recommended deviations from regulations; I serve on committees or task forces to identify systemic weaknesses or to develop policies, procedures or processes related to procurement operations. I advise management officials on the impact of new procurement policies on long-term contracts, ongoing negotiations or other initiatives; I meet with bidders or contractors to explain the basis for contracting decisions, to clarify regulatory and policy changes or to note errors observed during contract reviews. I meet with managers and executives within the Service to define the overall goals and objectives of the project, I prepared complex action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies. I prepared recommendations for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support. I planned, coordinated and establish operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project. I established a system to review, control, and report on project status; I monitored project status and adjusts work plans for project accomplishment. I managed programs and provided advice involving procurement operations; I provided input to analysis and assessment of the performance and trends in individual acquisitions; I reviewed policies, directives and procedures to improve efficiency and effectiveness of acquisition practices; and I provide management with reports on acquisition issues and policies. I have performed the research on work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I represented management in various meetings, workshops, briefings and conferences; I served on task forces, committees, or working groups resolving or proposing solutions of technical issues; on a daily basis I interact with high level officials as well as co-workers on program matters pertaining to formulation of plans, policies, business cases, budget justifications, regulations, and procedures; I communicate and coordinate with both internal and external customers in support of project execution.

I help analyze the program management's mission requirements/objectives in addition to their plans for accomplishing them; I formulate budget submission by providing support, documentation, preparing appropriate justifications, and monitoring monthly expenditures; I help develop guidance and a reporting structure for COR performance and tracking of contract deliverables; I worked with management in order to define and monitor COR duties and responsibilities. I review grant applications for the correct contents before sending out for approval. I have knowledge of management and administrative goals, objectives, systems, regulations, guidelines, and processes. I have the ability to implement management and organizational principles and practices. I have knowledge of qualitative and/or quantitative methods to improve complex management processes and systems; I have knowledge of analysis tools and techniques; I have the ability to communicate verbally and the ability to communicate in writing. I direct and evaluate the activities of DoDEA programs, including providing guidance to the all the Educators, Logistician. I ensure that the Acquisition Program meets the Directive requirements for all acquisition phases; ensure the creation and implementation of the Acquisition Program Integrated Master Schedule; all Acquisition and System Engineering Life Cycle artifacts; ensure the stability of the acquisition of the program; and that the acquisition program meets the customer and Operational Requirement Document need. I plan, organize, create, review, and submit the Acquisition Program budget that meets the Life Cycle Cost Estimate Budget. I prepare and contribute to reports and other presentations on acquisition program planning and evaluation. I have strong knowledge of pertinent laws, policies, regulations, and precedents applicable to the program and related resources in the area being evaluated; I can provide overall project management and implementation. I am skilled in adapting analytical techniques and evaluation criteria to measure/improve program effectiveness/organizational productivity. I communicated verbally with senior managers and internal and external stakeholders. I have coordinated, facilitated and served as the primary link for conferences, briefings and meetings between all above mentioned parties to ensure all are sharing information and furthering the goals of improving the efficiency and effectiveness of organizational programs and operations that are conducted by an investigative, internal review or oversight team. I have communicated facts and circumstances in a fashion understandable to others. I have provided guidance throughout the business office on matters pertaining to civilian and military personnel management. I ensure performance measure which are complex analysis related to scheduling, implementation and performance measures.

Department of Homeland Security

Management & Program Analyst

1616 North Fort Myer Drive

Arlington, VA 22209

06/8/2009 – 09/23/2011

Major Responsibilities: I served as a dedicated Contracting Officer’s Technical Representative (COTR) providing acquisition and contract management support to DHS/NPPD/ US-VISIT, within the Acquisition and Program Management Branch, through all aspects of the pre award, award, and deliverables process. I provide acquisition support for Project Management, Program Management, Budget and Finance activities; I maintained financial controls to manage appropriated funds for all assigned contracts; I developed and provided necessary recommendations to upper management for reprogramming resources; I communicate to high-level officials to recommend solutions to complex funding issues. I resolved contract claims/disputes; I worked with various matching contracting firms providing the appropriate federal agency projects financial disclosures; I performed annual reviews, I maintain liaison with other government agencies and furnishing information, guidance and assistance to attorneys, and other officials and organizations on matters of policy. I have applied financial principles, theories, and methods to analyze and interpret financial statements in order to make recommendations to internal clients, provide guidance to external clients, and function as a resource person for less experienced staff. I have reviewed, analyzed, and evaluated financial statements of small business enterprises, small business investment companies and/or venture capital companies to include applying basic financial principles. I represent management in various meetings, workshops, briefings, and conferences; I serve on task forces, committees, or working groups resolving or proposing solutions of technical issues; on a daily basis I interact with high level officials as well as co-workers on program matters pertaining to formulation of plans, policies, business cases, budget justifications, regulations, and procedures. I manage multiple projects simultaneously relating to operations, acquisitions, analysis and performance metrics to maintain constant awareness as to overall status on multiple diverse projects.

I ensure that the Acquisition Program meets the Directive 102 (D102) requirements for all acquisition phases; ensure the creation and implementation of the Acquisition Program Integrated Master Schedule; all Acquisition and System Engineering Life Cycle artifacts; ensure the stability of the acquisition of the program; and that the acquisition program meets the customer and Operational Requirement Document need. I plan, organize, create, review, and submit the Acquisition Program budget that meets the Life Cycle Cost Estimate Budget. I brief officials, develop responses to congressional correspondence, and provide input into media inquiries regarding acquisition policies and programs. I prepare and contribute to reports and other presentations on acquisition program planning and evaluation. I review, advising, and conducting complex analyses, evaluations, or investigations in support of organizational programs, and processes working with management to develop long-range management plans for efficient and effective program implementation and administration. I have experience organizing IT investment portfolio, and led analysis of the portfolios to link investments to organizational goals, demonstrate creation of business value, identify redundancies, and report on performance metrics.

I provide budget formulation and forecasting, including developing rates of expenditure for generation of customer rates to recover costs of services rendered under reimbursable agreements; I validate that electronic systems are accurately processing transactions and are reflecting those transactions in the various financial management modules of the system. I serve as a subject matter expert on all related problems associated with any phase of system deployment, use and upgrades of the system and system malfunctions.

I identify and monitors and reports financial and program trends in the financial management system to implement, monitor and report program performance measurements, which will aid program managers in their responsibility to use government resources effectively and efficiently. I apply knowledge of federal appropriations laws and line-item allocations; execution of funds against specific appropriations; chargeback and billing principles; and the federal lifecycle.

I provide technical expert advice in the areas of acquisition and budget management to agency managers and executives; I oversee acquisition and planning activities throughout the fiscal year; I develop, evaluating, and monitoring agency resources; I identifying and implement strategic sourcing initiatives in the area of information technology; I provide expert knowledge of Federal statues, guidelines, regulations and guidance governing acquisition and budget management; I develop and maintain Advance Acquisition Database systems to monitor, track and report on acquisition and budget status ; I draft and/or writing sections of an agency/office/program budget request, acquisitions requirements documents, contract management plans, quality assurance surveillance plans or other budgetary and acquisition documentation.

I lead development of government cost estimates, (IGCE) participate in development of task order strategies, prepare task order acquisition packages, prepare purchase requirements, and process contract modifications in order to meet DHS’s mission goals. I use analytical methods, procedures, and managerial principles to evaluate the effectiveness of program acquisition activities and develop recommendations for improvement. I conduct preliminary analysis of systems to assist in determining the nature of requirements, logical work and whether advanced management information processing systems should be implemented. I monitor and report on the status and progress of work and reviewing completed work to ensure the supervisor's instructions on work priorities; methods, deadlines, and quality have been met. I report to the upper management periodically on work accomplishments. I prepare written correspondence in response to a wide variety of public and specialized inquiries; I prepare programmatic and data reports; and I prepare site visits and technical assistance reports. I review and perform analysis, and/or interpretation of procurement statutes, regulations, policy, concepts, guidance, or procedures for use in the solution of problems or the accomplishment of projects or programs. I monitor outstanding contracts to ensure satisfactory progress, to assure compliance with the terms and conditions of the contract, and to identify problems that threaten contractor performance. I analyze complex problems or interrelated issues in developing and maintaining relationships with various stakeholders in the government, private industry, and universities; reviewing information and reconciling conflicting data; and devising new or modified methods of analyzing findings; for developing new initiatives. I worked with contractors ensuring what when government personnel site on rented site that proper lease agreements were in place; and I provided administration coordination effort with the contracting officer or agency in some cases, I ensured space planning, and property acquisition were utilized on those facilities and office support services were met; I worked with various entities to ensure that proper construction oversight was completed for cable installation.

I review and maintain Contractor personal information for Security Clearance’s using E-Qip and require all necessary data be cleared to include an EOD date, before Contractor recieves my authorization for badging and security access to all security access control points and computer access. I ensure the adjudication of personnel security clearances; I ensure quality and timely work performance is provided by the contractor. I conduct pre-award conferences with contractors to discuss and explain all contract requirements and clauses and resolve all questions concerning contract requirements. I have been a member on an (IPT) Integrated Product Development Team. I ensure appropriate funding is available for Invoices and Task Orders using FFMS, and ensure certifications, signatures, approvals and compliances have been obtained for purchase requests. I suggest appropriate award mechanisms, contract types, methods of solicitation and options using Functional Codes and Contract Vehicles. I develop and issue solicitations with appropriate provisions and well defined statements of work and structure appropriate award factors. I prepare and evaluate responses to solicitations, including price reasonableness, adequacy of competition, compliance with solicitations, and the probability of meeting requirements. I identify and define systems requirements and standards of systems performance; I evaluate user needs and establish performance criteria for customer support for their programs. I monitor and measure while track systems to insure prompt, effective, and efficient response to user



Contact this candidate