Boanerge Rodriguez, Jr.

***** ** **** *****, ****** Bay, FL 33190 786-***-**** ad3e8l@r.postjobfree.com Profile

CCNA, MCSA, MCSE, MCT, Azure, CompTIA certified IT professional with 25+ years of success in help desk management, network administration and security within diverse computing environments (UNIX, Linux, Windows XP/7/8/10, Windows Server 2003-2016, Azure, and MacOS). Proven expertise in designing, implementing, and integrating cost-effective, high-performance technical solutions to address complex business challenges.

Experience

IT INSTRUCTOR NEW HORIZONS MIAMI, FL SEPTEMBER 2014 - PRESENT Designed and facilitated on-site and virtual boot camp-style certification preparation courses with a passing rate averaging 85%. Mentor workforce and military students with career and academic advising, test-taking strategies, and best IT practices.

Courses instructed included:

CompTIA: A+, Network +, Security +, Server +, CySa+, PenTest+

Microsoft OS: Windows 7 & Windows 10

Microsoft Server: Windows Server 2012 R 2 & Windows Server 2016

Microsoft Administration: Azure Fundamentals & Administrator (AZ-900 & AZ-104)

Cisco: CCNA

Amazon: AWS Cloud Practitioner and Solution Architect FACILITIES & IT ADMINISTRATOR NEW HORIZONS & FLORIDA VOCATIONAL INSTITUTE MIAMI, FL OCTOBER 2011 – OCTOBER 2013

Network Administration:

Provided Level 3 tech support and network administration for multiple facilities in Miami and Plantation with a Windows 7/XP environment.

Maintained and upgraded servers, workstation, routers and switches for both corporate and classroom equipment.

Created and deployed systems based on weekly requirements for multiple courses using Norton Ghost and Microsoft WDS, including virtual environments using VM Ware and Hyper-V for multiple clients on special class setups.

Facilities Management:

Purchase equipment for classes, new hires and upgrades for facilities.

Review special equipment requests and research technology to increase productivity and security.

Setup and maintain testing facilities for multiple test providers. (Pan, Prometric and PearsonVue)

Supervise maintenance including cleaning crews, A/C maintenance and room remodels. IT TRAINER (CONTRACT) THE BAUMAN GROUP, INC. MIAMI, FL MAY 2015 – OCTOBER 2015

Trained and supported multiple BJs locations in South Florida on SAP transition. Each location received inhouse training and support on SAP interface, trouble shooting, user access, and input/output data issues.

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IT ASSET SPECIALIST ACS, INC. MIAMI, FL MAY 2015 – OCTOBER 2015

Controlled all phases of asset management processes for Burger King corporate headquarters, including daily tasks of full life cycle of asset management (procurement, receiving, and disposal of hardware/software), and special IT asset management transition projects (planning, tracking progress and performance, reporting) as per the SLA.

Creating inventory standards and practices for documenting projects in Asset Center database.

Coordinate and provide client service and help desk support with ACS operations staff.

Collaborate on proposal efforts and management level presentations. HELP DESK COORDINATOR – ACADEMIC COMPUTING SERVICES PRATT INSTITUTE BROOKLYN, NY NOVEMBER 2004 – AUGUST 2006

Coordinate the campus wide technical support operations including supervision of technical staff in all aspects of network, hardware, and operating systems (PC and MAC) support for a large academic institution of 3600+ students and staff.

Created data analytics to monitor help desk activities in order to achieve performance objectives and addressed performance issues accordingly by providing feedback to team members.

Planned and supervised the migration to Remedy database to track help desk calls and user feedback.

Improved technical call response by 85 percent.

Consult with senior executives on future technology issues involving testing of new operating systems, data recovery, equipment needs, and budget management.

Created and implemented all help desk and technical support policies and procedures for the Academic Computing Services Department, including hiring and training protocols for student employees.

Independently expanded help desk services for students to include data recovery, computer diagnostics and installations, OS repair and upgrades. LEVEL III SR. TECHNICAL SUPPORT ECKERD CORPORATION NEW YORK, NY SEPTEMBER 2003 – NOVEMBER 2004

Responded to technical service requests for Eckerd drug stores in the tri-state area.

Installed, configured, documented and maintained all hardware networking equipment (Cisco routers, hubs, switches, cabling and servers).

Provided technical support for several platforms including POS (UNIX-based) operating systems and Windows/NT.

Completed HIPPAA Compliance training.

LAN ADMINISTRATOR- ITS DEPARTMENT UNITED NATIONS NEW YORK, NY NOVEMBER 1998 – SEPTEMBER 2003

Developed framework and procedures for the ITS Department that supported 3000+ users (via call center and on-site) in desktop/laptop support, system setups, data backup, network connectivity issues (TCP/IP, IPX/SPX), hardware and software installation and troubleshooting, Lotus Notes support (client and server), virus/security, server and workstation repair and configuration.

Trained all staff in workstation and call center support, and Lotus Notes training for Level I and II help desk analysts.

Monitored status of client inquiries, coordinated appropriate responses and ensured client satisfaction.

Worked on special projects for the Secretary General’s office. Page 3

Certifications

CompTIA Certified: A+, Network +, Server+, Security +, CySA+, PenTest+ CISCO Certified: CCNA, CCNA Routing & Switching

Microsoft Certified: Azure Fundamentals, Azure Administrator Associate Microsoft Certified: MCSA Windows Server 2012 & 2016, MCSE Core Infrastructure, MCT Education

NEW YORK UNIVERSITY NEW YORK, NY

UNIX SYSTEMS MANAGEMENT CERTIFICATION COURSE

COMPUTER TRAINING INSTITUTE BROOKLYN, NY

CISCO NETWORKING CERTIFICATION COURSE

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