Customer Service Quality Assurance
Resume:
Leroy Collins
Jacksonville, FL *****
ad3e86@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Shift Manager
Amazon.com - Jacksonville, FL
August 2017 to Present
I managed and trained up to twelve representatives on quality control and customer service also vendors
services on products and procedures on distribution and quality.Manage ISS which means anything that
goes to any customer has to check by my team for quality assurance,and investigate any customer
quality issues,and resolve
Sanitation Technician
Kraft Heinz Company - Jacksonville, FL
October 2022 to July 2023
Cleaned and sanitized all food processing equipment thru chemical cleaners,hot washing to be inspected
and graded by quality technicians before going back online. Chemical washing to assure the next product
will be safe and sanitized. Hot washing also per safety standards,
Shift Leader
Olive Garden - Jacksonville, FL
October 2020 to October 2021
Production Worker
Republic Services - Jacksonville, FL
June 2016 to August 2017
Work at a fast paced conveyor belt sorting out recycled materials,also train employees on site. Fix any
jams that may occur on the line so time and production is not lost. Highest pick count is 99 pick per minute
Production Worker
American Grafic Solution fulfillment center - Wilmington, DE
December 2014 to November 2015
Help with production work,with packing,shipping,running printing machines
Fulfillment Associate
Amazon.com Integrity staffing - New Castle, DE
November 2010 to December 2014
Help picking,packing,sorting,loading in a fast pace warehouse atmosphere.
School Bus Driver
Advance Student Transport - Wilmington, DE
March 2013 to October 2014
Transportation of Students form home to designate schools,
Account Manager/Customer Service
HSBC - Wilmington, DE
October 2005 to September 2009
Trained and supervised personal on new and existing products,To ensure customer satisfaction through
friendly professional customer service . I handled escalated customer calls to resolve in the most
satisfactory manner possible to both parties. I contacted high risk or charge off customers to resolve
delinquent accounts and obtain payments.
Account Manager/Customer Service
Aarons Sales and Lease - Wilmington, DE
March 2002 to September 2005
Outbound and Inbound calls to help customers update their accounts. Train personnel in collections and
sales
Education
High school or equivalent in Carpentry
Delcastle Technical High School - Wilmington, DE
1985 to 1987
Skills
• Management / Customer service (10+ years)
• Shipping And Receiving (10+ years)
• Inventory Control (10+ years)
• Collections (8 years)
• Inventory control quality control people skills (10+ years)
• Sorting (8 years)
• Management (10+ years)
• Food Service (10+ years)
• Team Member
• Shift Supervisor (10+ years)
• Shift Lead (10+ years)
• Fast Food (8 years)
• Key Holder (10+ years)
• TPM
• Customer Service (10+ years)
• Customer Care (10+ years)
• Call Center (8 years)
• Customer Support (6 years)
• Customer Service (6 years)
• Crew Member
• JIT
• School Bus Driving (1 year)
• Bus Driving
• Carpentry (10+ years)
• Supervising Experience
• Quality Assurance
• Driving (10+ years)
• Merchandising
• Freight Experience
• Delivery Driver Experience
• Commercial Driving
• Cash Handling
• Order Picking
• Packaging
• Forklift
• Box Truck
• Pallet Jack
• Store Management Experience
• Warehouse Experience
• Load & Unload
• Quality control
• Supervising experience
• Leadership
• Quality assurance
• Cash handling
• Cash register
• Shift management
• Restaurant experience
• Customer service
• Sanitation
Certifications and Licenses
Driver's License
Class E license
Forklift Certification
Passenger Endorsement
Additional Information
Leroy Collins
426 Anderson dr
Wilmington DE 19801
ad3e86@r.postjobfree.com
Objective: A Customer Service or Manager's position with opportunity for advancement.
Experience: HSBC New Castle, DE
Customer service supervisor/ Collections Rep, 2005 to 2009
I trained and supervised personnel on new and existing bank products.To ensure customer satisfaction
through friendly professional customer service.I handled escalated customer calls to resolve in the most
satisfactory manner for all parties involved. I contacted, charged off or high risk customer in order to
receive payment and to determine reason for delinquency.I work with customers to establish full balance
repayment plans or settlements.
Aarons Sales and Leasing Newark, DE
Customer Account Manager 2002 to 2005
Outbound and inbound calls to customers to help update accounts.Training personnel in sales and
collections. Sales of merchandise for rental and leasing. Daily bank deposit of store funds.
Happy Harrys Discount Drugs Newark, DE
Assistant Manager 2000 to 2002
Trainied personnel on procedures and store policies.Daily opening or closing of the store. Receiving of
items and store merchandise from shipment.
Kentucky Fried Chicken Wilmington, DE
Assistant Manager 1997 to 1999
Responsible for customer satisfaction, staff supervision and quality control. Hiried and trainied of
personnel. Developing budgets and work schedules.
Education: Delcastle Technical High School Newport, DE
General/ Carpentry
References: Available upon request
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