General Manager District

Michael G. Carlson

*** **** ****** **, *******, IA 50677

*******.********@*****.***

cell 319-***-****

General Manager/District Manager

Well-rounded passionate professional seeks to maintain career to multi-unit supervisory and support position while enhancing the work/life balance by decreasing travel and weekly overnight obligations. Extensive management and service experience including operations at College/University, B&I, and K-12 campuses with implementation and operation of several national branded concepts. Proven ability to develop training and performance plans for both management team and front-line associates. Demonstrated strong client relations, consistent excellent customer service, and strong financial/PL Statement acumen.

NOTEABLE EXECUTIONS

*repeated requests for support from three different district managers and regional vice president

*utilized to develop multi-unit revenue projections and expenses to complete annual budgets and periodic reforecasts and rfp responses

*assisted with the accumulation of operational information and creation of rfp responses including acting member of presentation teams

*dm support opportunities included several client relations meetings with positive resolution and operational issue assignments

Professional Experience

Great Western Dining August 2022 - Current District Manager for Iowa and Nebraska with oversight and accountability for 8 accounts totaling 8.5m Revenue, 9 salaried and ~200 hourly staff

Taher Food Service Management Company

Director of Dining Services, Marshall ISD, Marshall, MN August 2020-August 2022

Managing K-12 public school nutrition program consisting of 5 buildings, 4 production kitchens, 42 staff, 4 Kitchen Managers, 1 FT Administrative Assistant, 2,660 students.

Compass Group-Chartwells HE August 2013-July 2020

Director of Dining Services, Wayne State College, Wayne, NE May 2015-July 2020

Manage team of 5 managers and 80 PT and FT associates; directing operations of 3.2m dollar account with resident dining, retail operations, catering, and concessions.

Utilized as Resource Manager in assignments at Simpson College, Indianola, IA; Coffeyville Community College, Coffeyville, KS; Rockhurst University, Kansas City, MO.

Sodexo Campus Services April 2001-December 2006 and October 2011-May 2013

Utilized as Resource Manager in assignments throughout Midwest Region: locations included UW-La Crosse; Lyon College, Batesville, AR; and Kansas State University Student Union, Manhattan, KS

General Manager, Cornell College, Mt. Vernon, IA October 2011-June 2012

Managed 2.5m dollar account with resident dining, retail operation, catering, and concessions.

Oversaw 4-member management team and 45 frontline associates

Mason City Iowa Community School District

Director of School Nutrition Program, Mason City, IA December 2006-December 2011

Managed Mason City, Iowa public school district with operations of 2m dollars, 4100 students, 400 faculty/staff, 3 production kitchens, 6 satellite service kitchens, and 55 food service employees

North Iowa Area Community College, Mason City, Iowa Academic years 06,07,08

Adjunct Instructor, Food Service/Hospitality Management Program

Instructed food service courses, Culinary Arts/ Book of Yields and Front of House

Sponsored and escorted student groups to NRA Show, McCormick Place, Chicago

Sodexo Campus Services April 2001-December 2006

General Manager, Midland Lutheran College, Fremont, NE

Successfully managed 1.8m dollar account with retail operation, dining facility, catering, and concessions

Directed 2 managers and 35 frontline staff members.

Administered day to day operations including menus, purchasing, inventory, and customer satisfaction.

Worked closely with multiple clients to ensure high satisfaction levels.

Maintained a consistent operation to ensure that all aspects of operation were successful.

Food Service Manager, Upper Iowa University, Fayette, IA

Managed retail operation, dining facility, catering, concessions, and vending

Directly supervised 1 manager and 30 frontline associates

Responsible for food cost, menu development, and overall efficiency of the facility

Involved with annual budgets, retail pricing, and brand development.

Developed in-depth knowledge of resident board plans, retail units, catering/special events, concessions, and vending.

Academic Program Chair and Employment Search Coordinator

Hospitality Management Department, AIC Junior College, Cedar Falls, IA

Developed curriculum and instructed courses in: Food and Labor Cost Controls; Hospitality Law; Beverage Management; Front of House; Marketing; Front Desk Operations

Coordinated Hospitality program internships and all program employment opportunities.

Education and Credentials

Bachelor of Liberal Arts emphases in Business, Education, and Humanities

University of Northern Iowa, Cedar Falls, IA 50613

ADVANCED TRAINING/PROFESSIONAL DEVELOPMENT

ServSafe and CPR/First Aid trained and certified.

Certified by the Nutrition Association in Financial Management of Schools Nutrition Program.

Past Member of the Board of Directors for the State Nutrition Association Iowa (SNAI.)

SNAI Chair and Co-Chair of District 4. SNAI Co-Chair for Annual Summer Conference Exhibits. Coordinated and hosted SNAI District Nutrition Workshops.

Appointed as Internal Financial Auditor for Sodexo Campus Services, Iowa District-2005.

Instructor Certified by the Educational Institute of the National Restaurant Association in the following courses: Food and Beverage Cost Controls, Hospitality Law, Hospitality Management, Front Desk Operations, Basic Sanitation, and Beverage Management.

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