Steven Powers

Jacksonville, NC *****

910-***-**** - ad3e77@r.postjobfree.com

Professional Summary

I am currently looking for a full time or remote position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.

Business-minded operations manager with record of developing strategic relationships, identifying opportunities, analyzing operations, and developing creative solutions. Valuable in dynamic and multi-faceted global environment. Adept at enhancing performance while reducing expenses via process and technical improvements.

Skills

Strategic Planning

Operations Management

Project Management

Finance & Cost Control

Business Information Assurance

Process Optimization

Client Relationship Mgmt.

Employee/Labor Relations

Contract Negotiation

Team Building/Development

Accounting Management

Hotel/Restaurant Management

Logistics Management

Work History

03/2020 to Current

Senior Vice President of Operations

Campus Safety Products, LLC.

Led departments and operations of the company.

Budgeting for multiple projects, including monitoring and controlling costs.

Work closely with Human Resources to implement and refine company policies and procedures.

Guiding, directing, and evaluating the work of management and executive team members

Creating and implementing a strategic plan

Leveraging company output to improve ranking in the competitive field.

Tackling unforeseen issues and troubleshooting

Representing the company for external and internal events

Monitoring the competitive landscape and attending industry events to stay abreast of new initiatives and ways to stay ahead.

Identifying, training, and developing leaders within the company and setting them on a path for management.

05/2014 to 03/2020

General Manager/ District Manager

Zaxby's, Inc.

Total operational and financial responsibility for an individual store

Budgeting for multiple projects, including monitoring and controlling costs.

Guiding, directing, and evaluating the work of management and executive team members

Creating and implementing a strategic plan

Leveraging company output to improve ranking in the competitive field.

Responsible for providing overall leadership, recognize and motivate members of the team, coach and train the team members for operational excellence.

Compiled budget data and documents, based on estimated revenues and expenses and previous budgets.

02/2012 to 04/2014

Director, Client Support Services

G Data Transnational, Inc.

Developed and managed all operational functions for a startup Internal Sales Support Department

Trained Internal Sales Department on the use of Salesforce Software, product pricing and department procedures.

Led a merchant services inbound call center operation of 7 employees to an under 1% abandoned rate.

Developed and executed highly effective procedures to improve branch banking operations.

Liaison between Programming and Operations Departments to define business rules and requirements for the company's new internal software system.

04/2010 to 02/2012

Accounting Manager

G Data Software, Inc.

Managed and supervised full cycle of accounting operations, including A/R, A/P, bank reconciliation, financial statements and variant analyzing reports for company's operations in US with the mother ship of Germany.

Directed and managed work and staff activities involved with the financial aspects of operations, including budgeting and forecasting.

Established and maintained internal control procedures.

Responsible for IT, purchasing administrative management.

Prepared quarterly balance sheet reviews with the Finance Director and CEO

Compiled budget data and documents, based on estimated revenues and expenses and previous budgets.

Accomplishments

Developed a newly open restaurant successfully hit all aspects of budget and performed in the top 10% of the company.

Planned and successfully managed multi-million-dollar budgets.

Reduced expenses by 30% through continuous process improvement, realignment of services delivery organizations, and improved customer contract management.

Boosted productivity and decreased shipment issues to less than 1% resulting in increased company volume of logistics lanes from 28 to all 48 contiguous States.

Developed $20M organization from ground-up to support international operations.

Proven ability to successfully manage operations and projects in Government, Logistics, Healthcare, Environmental Services, and Hospitality industries.

Professional Development

Effective Communication for Managers

USAREUR Bowling Program/Manager Workshop (40 hrs.)

Supervisor Development (40 hrs.)

Community Operations Training, Phase II (40 hrs.)

Basic Club Manager Course (120 hrs.)

Food Enhancement Program (120 hrs.)

Community Operations (Advanced) Course (120 hrs.)

Time & Attendance AF and NAF (40 hrs.)

National Restaurant Association Hospitality Trainer (40 hrs.)

Software System Skills

Command of Microsoft Office productivity applications (i.e. Excel, Word, PowerPoint, Visio)

TMS, Trucking Management System

EDI Technologies

ERP Microsoft Dynamics NAV, QuickBooks Premier, QuickBooks Enterprise

Possess a strong knowledge of computer operations fundamentals.

Possess a strong knowledge of POS systems.

Volunteer Experience

SGI-USA Soka Gakkai International – USA, Apex, NC, Buddhist Association for Peace, Culture & Education, Lead and mentor an assembly of 510 members that are multi-national (Japanese, American, and other ethnic/nationality backgrounds)., Direct various study and discussion meetings and seminars on Buddhism philosophy and writings. And I have conducted meetings in various languages around the world (Germany, Italy, and in Japan).

SGI-USA Florida Nature Cultural Center-USA, Fort Lauderdale, Florida, Volunteer Chef, I, along with 3 other Chefs throughout the Nation, volunteer our services to cooking meals for 250-350 participants. All meals are prepared with the very best chef and is responsible for his or her specialty with international dishes.

References

References and Letters of Recommendation available upon request.

Languages

English

Full Professional

German

Full Professional

Japanese

Limited Working

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