Keri Cook

Pollock Pines, CA *****

ad3e71@r.postjobfree.com

+1-530-***-****

HR, Real Estate, Administrative and Customer Service professional with experience in HR functions and support. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly and provide World Class Service to customers and all levels of staff.

Authorized to work in the US for any employer

Work Experience

Licensed Real Estate Agent

eXp Realty - Placerville, CA

2023 to Present

Licensed Real Estate Salesperson since 2018, currently with eXp Realty. I work with buyers and sellers and service all of their real estate needs.

HR Assistant

Ceres Environmental Services, Inc. - Cameron Park, CA December 2022 to January 2023

Began at Ceres as the Receptionist/General Administrative Assistant and flourished in the role. Duties included answering the phone for 3 companies (Ceres, TSU, and CTL), greeting all visitors and determining their purpose for visiting, maintaining files, tracking, ordering and restocking office supplies. Accepted resumes and applications from prospective employees, explained the hiring process and when/ if hiring was on hold. Supported all levels of staff at all 3 companies. Printed and assembled vehicle binders for TSU. Supported Human Resources dept during TSU and CTL employee onboarding. Worked with Safety dept to create documents for their use. Set up training for EHAP and CPR. Promoted to HR Assistant after 3 months of service with the company. Duties included contacting and screening applicants, scheduling interviews and sending confirmations, interviewing candidates, and offering my input in the hiring decisions. Made verbal offers, requested offer letter and onboarding packet once candidates accepted verbal offer. Sent testing consent forms, monitored Valiant system for completed background checks and MVRs, scheduled drug screen and physical, scheduled Orientation and notified all new hires of all pertinent dates and times. Helped new hires during orientation with their onboarding portal, logging in to training portals, and minor IT help when they ran into trouble. Arranged for new hires to meet with Safety dept once training portion of orientation was completed. Verified I9 documents during onboarding of new hires. Completed employment verifications for various requesting parties. Offered support to all levels of staff. Assisted CTL with getting bids to various locations outside of our office, beating the deadline each time. Scheduled travel for employees and provided confirmation details. Assisted payroll with timecard entries for employees. Assisted in termination/layoff/resignation process. Filled in for the Receptionist as needed.

Ecart Clerk

Raley's / Bel Air / Nob Hill - Placerville, CA

November 2021 to January 2022

Shopped for customers' online grocery orders. Replaced items not available with like items and notified customers via text message of changes. Assisted with delivering grocery orders to customer vehicles. Assisted in-store customers with location of items as needed. Listing Coordinator

Samuel Weiner Real Estate Team - Shingle Springs, CA June 2018 to August 2021

• Basic and high level customer service to clients and prospective clients, fellow real estate agents, and in-house admin team. Preparation of listing agreements and client information for Listing Presentations in potential sellers' homes. Scheduling of appointments and inspection appointments, and accompaniment of inspectors and clients to said appointments. Performed visual inspections of properties in escrow for purchase or sale. Serviced home buying clients as a licensed real estate agent in real estate transactions. Assistant and Transaction Coordinator

Eastman Team

February 2018 to April 2018

Assisted both members of the Eastman Team with day-to-day operations of a Real Estate Agent, including ordering signs to be placed at listings, printing flyers for listings, adding listings and transactions to SkySlope, setting up appointments with vendors for inspections and appraisals, and communicating with clients and other parties involved in transactions. Duties as Transaction Coordinator included ensuring timely execution of documents, loading documents into SkySlope, preparing documents for execution, and sending back fully executed documents to the appropriate parties. Marketing, organization, and errands also included in duties as assistant.

Sales Manager

Video Communications

April 2017 to January 2018

Production Company of safety training videos for school bus drivers, landscape workers, and office workers. Outbound phone calls (60+ daily)

offering customers free previews of videos, following up past previews to convert them to sales, and taking information for sales. General clerical and office duties such as answering the phone, taking messages or transferring calls, sending emails, making copies and printing documents. Other duties included letter writing, creating advertising copy and e-mail campaigns, narration of advertising videos, updating flyers and printed materials for shipping, assisting with invoicing, and technical support for customers with online accounts. Assisted with shipping department and reproduction of media. Facilitated the hiring of new employees including receiving and reviewing resumes, correspondence, interviewing potential

employees, assisting the owners with hiring process, and the training of new employees. Systems used: File Maker, Quick Books, the Internet,

Apple Mail, Formilla, WordPress, and custom software. Title Recorder

Pasion Title Services - Placerville, CA

February 2017 to April 2017

Checking title and deed documents before recording; preparing documents for recording at County Clerk/ Recorder office and correcting

documents as needed; entering information of recorded documents on to Excel spreadsheet and uploading morning and afternoon recordings to

Pasion Title Services website; checking e-mails and responding accordingly; communication in person and over the phone with title and escrow

officers at title companies (First American Title and Placer Title Company) and clerks at the County Clerk/ Recorder office; submitting and taking

record of payment for title recording fees to County Clerk/Recorder office. Owner/Operations Manager

Coast2Coast Vacation Homes

June 2006 to June 2015

Online travel business in which I assist clients in booking vacation rentals, mainly in the Orlando & Lake Tahoe area. I am in charge of all operations

including all aspects of customer service and communications with clients via phone calls, e-mail, and online chat; accounting (such as taking

payments from guests, making payouts to property management partners, ) processing reservations, sending confirmation and arrival instructions to guests via email, keeping website and Online Travel Agency listings updated with correct information and rates, building and keeping great relationships with clients and property management partners, plus much more. Perform many IT related duties including system upgrades and maintenance, data entry/updating of company website, telecommunications system upkeep, virus protection, oversee e-mail and operating system as well as installation of new hardware & software, troubleshooting issues when necessary. Eligibility Worker I

El Dorado County Health and Human Services - Placerville, CA April 2013 to August 2013

Extra Help)

Interviewed clients face to face and over the phone to determine eligibility for CalFresh, MediCal, CMSP and other forms of assistance offered by the county. Answered phone calls from clients, returned phone calls to clients, processed case work and scanned documents. Attended various trainings and meetings and interacted with supervisors and staff of all levels. Education

Florida Community College Jacksonville - Jacksonville, FL February 2001 to December 2002

Diploma

Oakdale High School - Montgomery, AL

January 2001

Skills

• Property Management

• Escrow

• Human resources

• Adobe Acrobat

• Property management

• Microsoft Word

• Computer skills

• Communication skills

• Payroll

• Recruiting

• Conflict management

• Project management

• Interviewing

• Proofreading

• Training & development

• Customer service

• Research

• Windows

• Clerical experience

• Sales

• Leadership

• Management

• Talent acquisition

Certifications and Licenses

California Real Estate License

October 2018 to October 2026

CA DRE #02076521

Driver's License

CPR Certification

February 2023 to February 2025

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