Customer Service Representative
Resume:
Finbarr Obinna Nna
Customer Relations Manager (CRM)
Customer Service Rep with 6+ year experience. Received 85% customer survey ratings all at both Hemingways Safaris Africa and Multichoice Nigeria. Demonstrates exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent customer satisfaction. Customer-focused and experienced in call center and retail operations, with the proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standards, with a dedication to delivering solutions, handling complaints, and solving problems.
Personal Info
Address
9, Titilayo Street
Oshodi, Lagos
Phone Experience
July 2 2021
Present
Sept. 1st –
Present
Feb. 1st - Aug.
31st 2022
Dec 27th -Jan.
31st 2021
Sept 1st - Dec
24th 2021
July 2nd –
August 31st
2021
2018-01-
2020-10
Cleanace Drycleaner Limited
Online Manager
Managed a team of six (6)
To generate and expand sales through the following services: - Ancillary (Cabbling and Alteration)
- Pickup and Delivery
- Rugs/Carpet
Customer Relations Manager (CRM)
Managed a team of Nine (9)
Overseeing the relationship with customer managed by the team resolving customer’s complaints quickly and effectively to ensure maximum client satisfaction.
Keeping customers updated on the latest product in order to increase sales
Acting with manages in the organization to plan successfully
Rail Manager
Managed and accounted for all garment in the vault or railway room.
Pickup & Delivery Manager
Recovered over 20% churn customer at the company, made 100% at the target (N2,000,000 each month).
Call Center Agent
Generated 15% income
Worked with a team of seven (7)
Was able to generate 10% of the company’s revenue whilst calling churning and redundant customers
Hemingways Safaris Africa
Telemarketing Representation
Responds to customer emails and telephone calls to resolve problems such as payments, validity of products, exchanges and refunds.
Deliver excellent customer service when offering advice in a professional and efficient manner.
Works in compliance with high standard company practices and in accordance with brand requirement.
Utilize interpersonal and communicate skills while providing exceptional customer service and engaging with customers to tailor advice and recommendation.
Promptly attend to customer request to meet and achieve KPIs exceeding targets and expectations.
ad3e6p@r.postjobfree.com
ad3e6p@r.postjobfree.com
Skills
Strong leadership skills Strong
interpersonal skills Solid
Communication skills Adept at
complaint resolution Exceptional
telesales skills
Up-selling
Team player
Languages
English
Software
MS Office
CRM
Interest 2014-07-
2017-10
2012-03-
2013-02
Multichoice Nig. Limited
Customer Service Representative
Responding to client complaints ensuring the prompt resolution of queries to avoid escalation.
Keeping adequate records of stock and also maintain accurate data of the customer.
Conduct regular calls with customers to cultivate a relationship of trust.
Endorsed additional services and products to retain existing customers.
Maintaining a healthy customer and employee relationship by always putting a smile on the customer faces.
Orodje Grammar Sch. Delta State.
NYSC (Teacher)
Responsible for teaching geography across the arms of the school.
Introduced new techniques and approaches in physical health education to engage the students in more
interactive and interesting sessions.
Fostered friendly teacher-to-student relationship engaging teachers and students in combined sport
activities.
Travelling
Learning
Listening
Sports
Content writing
Movies
Education
2005-
2010
Federal University of Technology Owerri (FUTO)
B.Tech Geology
Training
2020
2009-
HSE 1,2,3
Industrial Training (I.T)
2010 Maintenance Dept. Nahco Plc.
2016 Clarity Software Training – Multichoice Nig. Ltd. Additional Activities
Accolades
2020-06
Best Productive Telemarketer – Hemingways Safaris Africa Leadership Positions
2016
2012
2011
Branch Supervisor – Multichoice Nig. Ltd.
NYSC CDS President
KFC Supervisor – MM2 Branch
Referee
Available on request
Contact this candidate