Michael J. Lyons

*** ******** *****

Spring Grove, PA 17362

M: 973-***-****

Experience:

T-Mobile Northeast September 2007 – February 2018

* Perform revenue producing services to meet projected goals for T-Mobile and Landlords.

* Manage all aspects complying with field sales managers and corporate office.

* Work with external vendors site acquisition vendors and internal Legal groups for the Market.

* Manage all aspects regarding Property Owner issues to improve the quality of the portfolio. BMW North America – Woodcliff Lake New Jersey Contractor Position

* Ensure the highest level of customer satisfaction through direct contact with BMW dealers.

* Coordinate dealers with events scheduled around the country for training on new vehicles.

* Manage call center for registration for dealers attending the scheduled events.

* Respond to dealer inquiries in accordance with department policies and procedures. CIT Financial Services Livingston, New Jersey February 1988 – August 2005 Asset Management Sales Support

* Provide sales support to regional sales managers for the continental United States.

* Negotiate lease options with national accounts and provide refinance renewal options.

* Responsible for telemarketing of end of lease accounts with the goal of sales of new equipment.

* Negotiate lease and retail renewal options with national accounts in person.

* Develop and maintain effective ongoing business relationship between vendors.

* Conduct monthly reviews of all accounts and make recommendations as needed with senior management.

Ford Motor Credit Company Roseland, New Jersey September 1986 – February 1988

* Perform inventory checks at dealers in the North Jersey region to monitor vehicles financed by Ford Motor Credit.

* Initiate product problem reports to regional district offices.

* Provide dealers with information regarding special programs.

* Resolve delinquent customer lease and retail accounts via telephone, mail and in person.

* Coordinate the sale of repossessed vehicles at private auction with our agents.

* Implement remarketing activities to maximize dealer involvement to off lease vehicles. Education:

Seton Hall University South Orange, New Jersey

Major: Communication

Minor: Business Administration

Skills: Microsoft Word

Microsoft Excel

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