Isaac Edla

ad3e6d@r.postjobfree.com +*: 945-***-**** https://www.linkedin.com/in/isaacedla/

Objective:

Aspiring to secure a leadership role in an American company, I bring extensive experience required to drive transformative results in IT strategy, digital transformation, and business optimization. I am well-positioned to deliver substantial and measurable outcomes across the following key areas:

Create Financial Impact:

Reduce overall IT cost by 25-35% optimized offshoring, increasing automation & AI adoption

Return on Investment: Ensure IT projects/technology investments deliver the desired ROI

20-25% vendor cost reduction through optimization of IT vendor contracts/SOWs

Achieve a 30-50% reduction in application support & maintenance costs.

15-40% reduction ins software development cost through various methods

Digital Transformation:

Drive adoption of Artificial Intelligence (AI) by identifying and implementing AI use cases.

Drive digital transformation projects, software upgrades, UI/CX uplifts, backend modernization, Microservices adoption, cloud adoption, etc.

Alignment with Business Initiatives:

Collaborate with Sales, Marketing, Operations, and other functions to develop a comprehensive IT/Technology strategy that is fully aligned with business priorities

Ensure on-time, within-budget delivery of digital transformation projects while exceeding SLAs in IT operations

Strategic Resource Allocation:

Prioritize and identify key digital initiatives in collaboration with the business.

Efficiently allocate financial and human resources to ensure the successful completion of digital transformation projects.

My Credentials to Deliver Results

17+ years of experience in IT software services companies across various roles

Proven Technical Credentials across cloud, data & AI, product development

Awareness of the negotiation levers to be applied with IT Service companies to reduce costs.

Leverage extensive industry connections to foster healthy competition among IT service providers.

Proven ability to negotiate and manage both service and hardware contracts effectively.

Skilful calibration of procurement, hiring, location, and technology strategies to maximize outcomes.

Demonstrated success in driving projects within constraints, showcasing adaptability and resilience.

Well-rounded experience of handling application support, Salesforce & SAP Implementations, software development, data engineering and cloud projects over 15 years

Proven track record in orchestrating major digital transformations for Fortune 500 clients such as JP Morgan Chase, American Express, British Petroleum, L&T and Shell etc.

Technical prowess extends to Opensource (Java, MEAN/MERN) and Microsoft Stack (.NET/Azure) along with Cloud and Analytics (Snowflake, AWS, GCP – BigQuery, Data Studio, Pub/Sub, MySQL, and PL/SQL), complemented by hands-on experience in SAP SD implementations

Proficient in the entire spectrum of project management, I excel in project planning, scoping, delivery management, forecasting, monitoring, tracking, cost estimations, budgeting, workload management, distributed agile delivery and risk management.

Deep expertise in Agile, Distributed Agile, ITIL, Six Sigma, Account mining and innovation management

Summary of Experience:

Delivery Manager

Mphasis Corp

(Jun’22 – Nov’23)

Plano, TX and India

As delivery manager for JPMC Home Lending & Wealth Management portfolio –

Leadership Award from Global Delivery Head

Managed 20+ projects and 3 large programs

Led team of 12 Project Managers, 300+ software engineers

Managed 4 production support teams (L2/L3) providing 24/5 coverage

Worked with technologies such as MERN & MEAN Stack, Java, React.JS, Snowflake, ServiceNow, CMDB, and Salesforce.

Implemented multiple measures to improve the bottom line by 300 bps, including optimizing the pyramid structure, enhancing utilization, billability, improving fresher mix, and leveraging other strategic levers.

Handle escalations, present bi-weekly updates to customer/stakeholders

Project planning, scope definition, effort, and cost estimations

Facilitate Scrum events, including Sprint Planning, Daily Scrums, Sprint Reviews, and Sprint Retrospectives

Promote a positive work atmosphere, foster strong team spirit.

Resolve bottlenecks, remove impediments

Project governance, monitoring, risk mitigation, and tracking

Ensured that teams are ramped-up sufficiently and on time

Provided revenue forecast and ensure revenue recognition as per plan

Optimized resource usage for on-budget, high quality project delivery.

Designed team structures depending on project goals and project lifecycle for maximum effectiveness and cost efficiency.

Proficiency in building and collaborating with offshore/India teams.

Successfully delivered large-scale programs using agile methodology.

Addressed escalations and presented status updates to CTO.

Managed resource planning, ramp-up, rewards, and recognition.

Delivery Head

LTTS

(Jul 2016 – Jun’2022)

Hyderabad, India

Drive revenue growth initiatives, achieving >30% YoY growth

Spearheaded the inception and development of ISV vertical contributing from preparation of business plan to customer acquisition and delivery

Crafted a portfolio of services, by preparing new offerings

100+ proposal responses and PPTs prepared for customer meetings

Managed software delivery different types of projects including product development, Quality Assurance, Level 2 and Level 3 Production Support, Cloud Migration, Application Modernization, API Development, UI/UX

Managed ISV Vertical (Independent Software Vendors) with full P&L responsibility, securing multi-million contracts from Fortune 100 companies like Microsoft, Facebook, and Amazon.

Conducted market research and identified 250+ prospects

400% headcount growth in 4 years achieved as power of attorney holder

Manager

Cognizant Technology Solutions

(Apr 2012 - Jun 2016)

Phoenix, AZ and

Hyderabad, India

Worked on multiple technology consulting assignments covering As-Is &To-Be analysis, Product Fitment, IT Strategy, Product Roadmap etc.

Worked as business development manager for American Express account and delivered >80% win rate. Won $700M Amex contract renewal; Structured and led the winning $55M UBS deal (3year)

Managed large deals (>25M and very large deals >$100M)

Led $1.2B bid for RFP from Visa as bid manager; developed commercial options

Product Owner for Amex Travel Portal development

Product Owner for Collections & Recovery solution for PEGA platform

Lead Business Analyst (Offshore) for IOT platform

Product Owner for Model development software used for Line Assignment, Probability of Default (PoD) models at American Express

Software Engineer

Tech Mahindra

(Aug 2005 – Nov 2009)

Hyderabad, London, Paris, Zug

Level 1 Support for oil & gas applications at Coryton Refinery

Business Analyst for enterprise real time inventory system IOT solution at Coryton Refinery

SAP IS-OIL Consultant for ECC 6.0 Implementation for PetroPlus

Business Analyst for General Ledger (GL), AP and AR Integration for integrating GL of various refineries acquired by PetroPlus AG

Full stack developer for British Petroleum ISP Enhancements project

Production Support & Maintenance (L2/L3) for Sales & Distribution module of British Petroleum ISP application

Education:

University/Institute

Degree/Course

Specialization

CGPA/Rank

IIM Lucknow

PGDM/MBA

Marketing, Strategy

7.1 (Top 5%)

Osmania University

Bachelor of Engineering

Computer Science

72% (Top 10)

Skillset - Technical:

Data Engineering: Snowflake, SQL, MySQL

Analytics: Cloud SQL, Pig, Hadoop, Big Query, Big Table

Enterprise Automation: UIPath

Platforms: SAP-SD (ECC6.0), Oracle Transportation Management

Business/Product Planning: JIRA, Confluence, Visio, Figma, UML, Rally, PowerPoint, Excel

Programming/Scripting: JavaScript, MEAN, MERN, Unix Shell Scripting, PL/SQL

Cloud: Google Cloud Platform, Microsoft Azure, AWS

Skillset - Domain:

Financial Services: Retail Banking, Wealth Management, Cards & Payments

Energy & Utilities: Oil & Gas downstream Travel

Business Process: Order to Cash Sales & Distribution CRM

Skillset - Software Project Management:

Project Delivery

Budget Management: Monitor project cost and ensure adherence to the project budget.

Schedule Management: Track project progress and ensure that it adheres to the project milestones to ensure timely completion of project

Scope Management: Monitor and control changes to the project scope and ensure that they are properly documented and approved.

Project Planning & Execution, resource ramp-up, monitoring and tracking for new/large engagements

Stakeholder Engagement

Escalation Handling: Act as an escalation point for critical project issues and make decisions or recommendations accordingly.

Customer Relationship: Cultivate strong and lasting relationships with clients.

Expectation Management: Manage and align client expectations

Reporting: Present weekly governance reports to the CTO/stakeholders.

Milestone Approvals: Oversee & obtain approvals for project milestones.

Define and track key performance indicators (KPIs) to measure project progress and success.

Resource Management

Strategically allocate and optimize resources, including human resources, budget, and infrastructure, to minimize project costs ensuring timely and quality software delivery

Manage P&L,

Drive Revenue Growth

Optimize the Topline: Improve bill rates, billability, accelerate deliverables etc.

Maximize Bottomline: Optimize utilization, pyramid structures, and resource loading.

Revenue Generation: Prepare response to RFPs, drive growth through account mining

Team Management

Talent Acquisition: Recruit experienced professionals and nurture the growth of fresh talent to ensure resource availability for projects.

Conflict Resolution: Address conflicts and challenges within the team or between stakeholders and work towards resolutions.

Performance Evaluation: Conduct performance evaluations and provide feedback to team members to support their growth and development.

Business Development

Solution Development: Own the solution development, value proposition, effort, and price estimates

Scope & Budget Estimation: Define the project scope accurately, call our risks, mitigations, and assumptions. Estimate cost through various techniques – WBS, Expert Judgement, FP, Resource based etc.

Contracts & SOW: Prepare various contractual documents including SOWs, agreements and MSAs

Present technical solution to customers and prospects, anddrive discussions with CTO level stakeholders. Drive proactive opportunities through account mining, automation, market scanning and adjacencies

Detailed Experience (Recent):

Employer: Mphasis Limited Location: Texas Role: Group Manager (June 2022 – till date)

Delivery Head for Home Lending and Wealth Management portfolios for JPMC client

Client

JP Morgan Chase (JPMC)

Portfolio Name

Home Lending and Wealth Management

Portfolio Size

$30M

Span of Control

300+

Summary

Software Development: Manage the software delivery of AWS cloud applications using MERN & MEAN Stack technologies for key functions in customer onboarding, relationship management, wealth, banking, and trading across web and mobile channels.

Data Management and Engineering: Ensure robust data solutions by spearheading the projects in Snowflake, Python, SQL Server, and Tableau

Enterprise Automation: Leading UIPath-based enterprise automation to identify and streamline workflows in customer experience, lead optimization, customer onboarding, trading, and alerts for enhanced efficiency.

Application Maintenance & Support: Managing teams for 24/5 support in critical trading workflows, adhering to the ITIL framework, and ensuring prompt incident and problem resolution, with a focus on SLA compliance and knowledge repository establishment.

Technology Stack

MEAN Stack, Snoflake, Kafka, Java Spark, Salesforce, REST API development, Informatica, .NET, Java, AWS, Private Cloud (GAIA)

Responsibilities

End to end responsibility for delviery of 20+ projects Wealth Management, Trading and Service Now Platforms

Increased topline by $7.5M within short span through proactive opportunities

Lead proposal response for multiple opportunities – Java photon upgrade, fusion façade, payment ODS, Win Automation, BOT Migration and other opportunities

Portfolio included teams across Data Analytics, Data Engineering, Product Development, DevOps, Production Support, Sales Force Development and Service Now & CMDB

Successful completion of multiple Data Centre Migration projects (took up projects whe they were in red)

Successfully aligned customer expectations for managed capacity projects

Ramped up team in US and in India for 8 new opportunities

Controlled attrition through recognition, growth opportunities

Present bi-weekly governance updates to JPMC CTO (Jocelyn / Mark)

Review resource strategy and hire proactively

Optimize resource strategy by increasing offshore leverage and correcting the pyramid

Employer: L&T Technology Services, Role: Group Manager/Head-ISV (Jul 2016-June 2022)

Delivery Head for ISV Vertical – Managed multiple accounts listed below

Launched Two Strategic Business Units: Spearheaded the inception and development of two strategic business units (ISV and Metaverse), overseeing end-to-end from preparation of business plan to customer acquisition and delivery execution

Software Delivery – Established Successful practice and Strong Presence

End to end responsibility for software delivery for multiple projects across 10 customers – Facebook/Meta, Microsoft, Google, Amazon, Dassault, Siemens, Mediamath, Fanatics, IGT etc.

Managed different types of projects including product development, Quality Assurance/Testing, Production Support, Cloud Migration, Application Modernization

Adept at delivering complex projects within scope and budget

Managed ISV Vertical (Independent Software Vendors) with full P&L responsibility, securing multi-million contracts from Fortune 100 companies like Microsoft, Facebook, and Amazon.

Instrumental in winning new clients and solidifying market dominance through strategic initiatives

Conducted market research, feasibility studies, and identified 250+ prospects.

Crafted a portfolio of services, by preparing new offerings and refining existing ones.

Spearheaded revenue growth initiatives, achieving >30% YoY growth

Developed and presented strategic plans for the ISV vertical and key accounts

Metaverse Vertical Entry: Provided strategic guidance for the successful market entry and positioning of the Metaverse Vertical.

Additional Contribution as Head of Hyderabad Delivery Centre (Achievements & Responsibilities):

As power of attorney holder, scaled delivery centre from 150 employees to 700+ in 4 years

Developed critical partnerships with universities, vendors, business partners, etc.

Established multiple labs, ODCs for clients like Qualcomm, OTIS and Microsoft

Represent LTTS for leadership connects with Microsoft, Qualcomm, OTIS, Google, Pepsico etc.

Ensured 100% WFH enablement (work from home) from day 1 of covid pandemic

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