Customer Service Sales Specialist

PRINCE SHOTTS, JR.

E: ************@*****.***

P: 205-***-****

A: 656 Tucker Road Odenville, Al 35120

PROFESSIONAL SUMMARY

Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Talented professional with expert sales, scheduling and coordinating talents. Composed persona known for having excellent drive. Insightful manager with 30 plus years of customer service experience.

WORK HISTORY

Mayco Industries-Technical Sales Specialist Birmingham, AL 12/2021 Current

Manage sales of specialty machine products,

Radiation shielding projects, ship ballasts,

Bridge counterweights.

Manage projects for government agencies including Argonne, Oak Ridge and other national labs.

Create customer relationships and develop new business directions for CNC machine division.

Cahaba Equipment Company - Company Owner

Odenville, AL • 08/1991 – 12/2021

Managed purchasing, sales, marketing and customer account operations efficiently.

Cultivated and strengthened lasting client relationships.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Developed and maintained relationships with customers and suppliers through continual communication.

Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Oversaw and improved manufacturing and deliveries worth over $ 5 million per year through efficient coordination of daily operations.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Interacted well with principalss and customers to build connections and nurture relationships.

Built loyal account base and long-term business relationships with multi-industrial accounts.

Process Equipment Inc. - Engineering Project Manager

Pelham, AL • 12/1990 - 08/1991

Supervised preparation of technical drawings by architectural technicians, CAD technicians and drafters.

Created Bills of Materials (BOM) and certifications.

Implemented quality control standards for consistent approach and results.

Checked design compliance with product specifications and standards requirements.

Created parts for various fabrication methods, including machining, sheet metal fabrication and injection molding.

Verified construction documentation conformed to quality assurance standards and client requirements.

Astralloy Wear Technologies - Outside Sales Representative

Birmingham, AL • 05/1989 – 12/1990

Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.

Consulted with businesses to supply accurate product and service information.

Built strong client rapport to establish diversified network of connections.

Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

Worked independently with minimal supervision.

Prospected to increase sales lead pipeline and converted leads into new customers.

Facilitated sale of wear resistant products to customers.

Tricon Metals And Services, Inc. - Engineering Technician

Birmingham, AL • 01/1985 - 05/1989

Devised overall strategy for documentation and identified design sets planned for each stage of work including as-built designs and final building information models (BIM).

Reformatted large datasets for use in technical applications.

Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.

Improved product quality by customizing tools and eliminating variability.

Supervised preparation of technical drawings by architectural technicians, CAD technicians and drafters.

Designed mechanical drawings and machine designs using AutoCAD and SmartCam.

Chicago Bridge & Iron Co. - Engineering Assistant

Birmingham, AL • 06/1978 - 01/1985

Spearheaded design of ASTM Section VIII and AWWA projects under direction of senior engineering staff.

Created, read and interpreted blueprints, technical drawings, schematics and computer-generated reports.

Completed mathematical calculations to properly assess research and testing results.

Created CAD models and drawings for ASTM and AWWA designs.

Used AutoCAd and Intergraph software to draft assemblies, models and other technical drawings.

Completed projects by effectively applying engineering, technical and maintenance procedures.

Supervised preparation of technical drawings by architectural technicians, CAD technicians and drafters.

Stockham Valves & Fittings Company - Schedule Coordinator

Birmingham, AL • 01/1977 - 06/1978

Requisitioned materials to restock inventory and obtain goods for bronze valves production.

Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.

Presented production schedules to team outlining milestones and deadlines.

Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.

Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

Worked with scheduling supervisors and team members to understand supply needs and bring levels within desired tolerances.

SKILLS

Sales

Welding

New Construction

Quality Management

Estimating

Scheduling

Sales Goals

Business Operations

Product Sales

EDUCATION

Hewitt-Trussville High School

Trussville, AL • 09/1977

GED

Jefferson State Community College

Birmingham, AL

Associate of Science: Engineering

University of Alabama Birmingham

Birmingham, AL

Associate of Science: Engineering

Contact this candidate